Jan 20, 2020
About the Opportunity Clear Law Institute is looking for a motivated self-starter to fill a key role in as an Account Manager who ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers across a variety of industries. This position is responsible for managing the day-to-day responsibilities of assigned accounts and is typically the closest client contact within the company. The role is designed to provide optimal customer experience and drive sales by providing customer support by aligning the company's products with our customers' training needs. The ideal candidate is a high performer, extremely detailed oriented, dedicated to high-performance, and responsive client communications. If you have these traits, a positive attitude, and thrive in a fast-paced team environment, we may have a place for you on our team. What You'll Get To Do Daily interaction with new and existing clients, including set up and maintenance of client courses Collaborate with sales, development, customer support, and operations team to ensure client expectations are met when delivering product Answer client questions regarding harassment training laws, course questions, and administration Work with sales team to ensure a positive client experience and development of new/incremental revenue Determine appropriate tactics to drive urgency in the renewal and upsell cycle Create the opportunity to expand existing relationships through cross-sell opportunities of other service offerings Ideal Traits Is extremely organized and detail-oriented Is an effective communicator via email and phone Has an entrepreneurial mindset Is efficient Is tenacious and resourceful Is a self-starter Is flexible to perform other tasks as needed Creative and able to adapt quickly to change You'll Bring These Qualifications BA/BS degree 3 years of Account Management experience is highly desired Excellent oral and written communication skills Proficiency in Microsoft Office Suite; Salesforce experience a plus Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client service Ability to develop relationships, establish credibility, and conduct substantive content discussions with decision makers Excellent problem-solving skills and strong ability to think strategically about client management Ability to diagnose client needs and identify relevant solutions We Support Employee Health And Wellness By Providing Comprehensive medical and dental coverage 15 days of annual PTO and 8 holidays Free onsite gym and parking (our office in Arlington, Virginia is a 5-minute walk to Ballston Metro) About Clear Law Institute Clear Law Institute is a fast-growing company that combines legal expertise with award-winning instructional design to provide practical, engaging learning to employers around the world. We provide thousands of paid continuing education webinars for professionals in numerous fields. In addition, Clear Law also provides compliance training on harassment prevention and workplace investigations.
Clear Law Institute Arlington, VA, USA Full-time