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Team Coordinator Manager Position The Team Coordinator Manager reports directly to the Market Director and is responsible for the overall team that delivers services to persons served and management of program operations in the assigned market, including but not limited to program quality assurance and compliance, human resource management, fiscal management and business development. The Team Coordinator Manageris an integral part of the middle management team and key to the success of Crossroads of Western Iowa's mission. Essential Duties This position includes, but is not limited to, the following essential functions: Manage the site's program services to meet standards of CARF, HCBS, DIA, and other regulatory services, as well as abide by and enforce all Company policies and procedures related to scope of work. Ensure Quality Assurance standards in delivery of services in all aspects, including: accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation. Manage the billing process ensuring submission in a timely fashion and revenue is maximized in accordance with delivery of high quality services. Work closely and collaboratively with Service Coordinators to effectively advocate for persons served with funding sources, case managers, CPC, social workers and employers; ensure open communication channels with all stakeholders. Effectively recruit, hire, train, assign, direct, control, counsel, discipline, and evaluate performance of assigned staff; while ensuring compliance with employment law and securing appropriate staffing levels to meet client's needs. Hold meetings to ensure proper communication and collaboration between programs, in concert with service coordination. Work closely and collaboratively with Service Coordinators to collect, analyze, report, and make recommendations on service delivery data, including, incident reports, human rights restrictions, behavioral support plans, and outcome measurement system, as well as safety measures. Manage assigned program budgets in conjunction with the Market Director. Monitor and adjust expenditures monthly to stay within annual budget. Ensure that all revenue targets are monitored and met. Assist with program census/enrollment at budgeted capacities, while actively pursuing additional opportunities to sustain and expand programs. Provide effective stewardship with all Company assets, including, but not limited to, facilities, equipment, and vehicles. Manage operational strategies by analyzing trends and designing strategies and performance measurements to promote better productivity, program compliance, and fiscal management. Ensure that positive relationships are developed and maintained with other providers, local businesses, not for profits and other community stakeholders. Work a flexible schedule to accommodate the Company's needs as applicable. Other duties as assigned by supervisory personnel. Reasonable accommodations may be made to enable individuals to perform the essential functions of the position. Knowledge, Skills, and Abilities The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life. Possess outstanding written, verbal, communication, persuasion, and presentation skills with the ability to communicate at all levels of the organization including community and civic leaders. Display strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment. Ability to manage multiple projects and tasks within defined timeframes. Must have proficiency in Microsoft Office software, i.e. Word, Excel, Outlook, and Power Point. The ability to successfully complete the competency requirements of the Competency Assessment Program of Crossroads of Western Iowa. Requirements/Qualifications This position requires the following minimum qualifications to be met: Bachelor's degree from an accredited college or university preferred; or a demonstrated combination of experience, coursework and trainings in a related field (management/sales/social services). A minimum of three (3) years of experience in management and/or operational management. Preferred experience in a health care field and/or the service area of intellectual disabilities or mental illness, and experience with Medicaid. Demonstration of strong leadership, organizational, analytical, and management skills (managing people, processes, and projects) with a focus on program coordination, staff development, and support to those vital employees delivering care to persons with disabilities. Must possess or secure and maintain certification in First Aid and CPR; and a valid Chauffer's license with a driving record that is acceptable to Crossroads of Western Iowa's auto insurance company. Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Team Coordinator Manager. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the Team Coordinator Manager job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is required to stand, walk, reach with arms and hands; and occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The employee must be able to travel to off-site meetings; and occasionally attend seminars/trainings or meetings which may require overnight stay. Working Conditions Working conditions are normal for an office environment. The noise level in the work environment is usually quiet to moderate. Work will require weekend and/or evening work as needed. Occasional conditions will vary as it will be necessary to be in various locations, homes of persons served or their families and funding agencies. The employee must be able to travel between locations, and occasionally attend seminars which may require an overnight stay. Statement of Understanding I have read and understand the above position description. I assert that I can perform all essential job functions, meet the physical requirements of this position, perform satisfactorily in the stated working conditions, and satisfy the expectation for regular attendance.