Sep 22, 2019
The Job: The role is to act as a liaison between your students and their tutor, providing a personalized touch by connecting with, empathizing with, and ultimately investing in their success. As part of an innovative team, you will look at our current processes as a jumping-off point and seek to improve your students' experience through genuine connection, creative ideas, and solutions. This role is a unique collaboration of customer service, account management, and some sales though we would never ask someone to purchase our service if we didn't truly believe we could help them. General Responsibilities Will Include: Performing student intake calls to better understand the needs of each student and learning style Providing exemplary customer Service to both our students and tutors on staff Coordinating needs of both students and tutors Investing in and maintaining relationships with students and tutors via phone and email correspondence Working with students' tutors during the tutoring process when needed (e.g. for troubleshooting, determining the best course(s) of action, etc.) Collaborating intra- and inter-departmentally to facilitate company growth Ensuring student accounts are kept current Who You Are: You are an individual looking for more than just a job, but a community. In your work, you practice great attention to detail. You enjoy being self-motivated and self-directing - yet, are team-minded and enjoy the company of your peers. You bring competency and charisma to your work and colleagues. You push the existing team to actualize our full potential. Must Haves: Strong work ethic Excellent team player and communication skills Empathy and compassion for students and staff alike Calm under pressure Polished phone presence and exemplary writing skills Ability to communicate complex and technical product knowledge A natural and quick inclination for problem-solving Innovation; ability to identify sites for growth and develop strategy Integration of your personal strengths and interests in company practices Attention to detail and strong analytical skills **no knowledge of medicine or the medical field required Compensation & Benefits Compensation will start at $45K with the ability to earn an additional $5K in bonus and salaries once performance goals are met. Health insurance after 3 successful months. 401K after a year. There is significant room for growth and development based on your interests and strengths. We are invested in helping our superstars continue to grow. -- Who We Are: Med School Tutors was the first tutoring, mentoring and advisement resource for aspiring physicians. We take pride in helping our students -- and tutors -- to become excellent, well-rounded doctors. We are committed to bettering medicine and care deeply about community, equality, fairness, diversity, and leading with kindness and passion. We truly believe that our tutors and services are unparalleled. We have a unique culture within our company where hard work and humor are valued, and students' successes are cause for celebration. Amid test prep talk, you'll often hear conversations ranging from Tolkien to Beyonce & tasty snacks to puppies. Did we mention we have an office dog?
Med School Tutors Binghamton, NY, USA Full-time