31 jobs found

Location flexible between Los Angeles, Denver, San Jose, Seattle, and Sacramento. The Regional Recruitment Director leads a team of recruiters to create a pipeline of qualified and diverse 18 - 25 year old applicants who will be successfully admitted to the City Year corps from an assigned portfolio of top tier accounts, and incubator accounts within the region. As an exemplary relationship manager, this role inspires and grows relationships at the institutional level and at the regional and national level to attract applicants well - suited to and well - prepared for City Year. As an engaging and relatable communicator, this individual coordinates and conducts recruitment visits and presentations, providing excellent customer service to leads and applicants, and serving as an ambassador of City Year values and culture. The role requires an effective staff manager and talent developer who can coach team members to meet goals and expectations. The Recruitment Director reports to the Managing Director, Recruitment and Admissions. This position has a strategic relationship with the national Recruitment and Admissions team. This role is instrumental in growing and improving the efficiency and effectiveness of regional recruiting for a national organization. Job Description Recruitment Plan Development, Implementation, and Monitoring: Work with team leadership to create a strategy to identify, recruit, select, and matriculate a diverse class of high potential young leaders ages 18 - 25 to participate in City Year while achieving monthly, quarterly, and annual recruitment goals; Secure applications from top tier accounts and strategic partner accounts; Goals based on market, national and regional relationships, historical data, and relationship strength; Inform, strengthen, and innovate recruitment process for City Year, Inc.; and Participate in or support site - based Recruitment Managers participation in Recruitment activities. Department Management: Establish strategic goals by gathering pertinent business, financial, service, and operations information by identifying and evaluating trends and options, choosing a course of action, defining objectives, and evaluating outcomes; Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions; and Support planning and execution of quarterly regional meetings. Manage Talent: Lead and manage team based at multiple locations; Hire, develop, and retain staff through effective recruiting, on - boarding, and employee development; Responsible for overall management of team, including communication of job expectations and planning, monitoring, and evaluating individual and team performance; Additional management responsibilities include coaching, counseling, and enforcing employee policies and procedure; and Individually contribute to and impact overall team effort by performing related tasks and accomplishing goals as needed. Develop Strong Internal Relationships: Build and manage relationships with City Year Headquarters and leadership at each regional site to address the evolving needs of recruitment in a local, regional, and national context; Facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals; Inform and implement the Senior AmeriCorps Recruitment and Selections process, working closely with Impact Operations at each site within a region. Manage Grow, and Develop Partnerships: Develop and implement a plan to build strong relationships with key stakeholders such as college career counselors, professors, administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from the portfolio; and Model best - practice relationship building for direct reports.     Recruitment Events and Activities: Plan and implement 2 - 4 external engagements per week; Develop, coordinate, and conduct presentations at identified colleges and / or high schools and community organizations including career fairs, presentations to targeted student groups and classes, and tabling. This will include frequent travel and occasional evening / weekend work. Customer - focused Lead Management and Application Generation: Implement standard lead management process to identify and cultivate leads through targeted, customer - focused multi - channel (phone, web, in - person) communication that ensures that leads are well informed about City Year and the corps member experience; Utilize the established AmeriCorps member profile to identify sources of prospects with said characteristics and experiences; and Continue to engage and support qualified and high priority lead prospects through application submission. Performance Analysis and Strategy: Regularly compare activities to applicant and confirmation yield and assess Return On Investment for campus activities; In conjunction with Regional Admissions team, use established AmeriCorps member profiles to identify trends in successful applicants from portfolio schools; and Use data to report on progress and course correct recruitment activities and strategy as necessary. Regional Recruitment Growth and Development: Participate in weekly calls with the regional team to maintain connections and foster collaboration; In partnership with other members of the National Recruitment and Admissions team, work with recruitment teams and site leadership to continue building upon a regional and national recruitment and centralized admissions pool; and Travel to National Recruitment meetings and events. Qualifications Bachelor's degree or equivalent. 3 + years of relationship development with stakeholders and institutions such as colleges, high schools, clubs, and community based organizations. 3 + years of staff or volunteer management in a results - driven environment. Highly energetic, charismatic approach to engaging diverse groups, particularly young adults. Create persuasive written and verbal communication for internal and external audiences. Experience creating and managing a budget. Experience presenting to large groups. Proven experience with calendar management, event planning, and logistics experience. Proven track record of meeting performance objectives. Experience working in a team environment. Exhibit a passion for City Year’s mission and values. Ability to travel frequently within the region and to multi - day events at City Year’s headquarters in Boston. Preferred Qualifications Recruitment or service experience. Sales, customer service, or human relations experience. Volunteer, corporate, or academic recruitment experience. Qualified applicants should apply and submit a resume, cover letter, and references. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year Philadelphia is seeking an Impact Analytics Coordinator (IAC) to develop, implement, and execute a plan for effective site-level Impact data and systems management. The IAC will use and support the use of analytics and data to drive learning and continuous improvement for students and AmeriCorps members. The IAC will also support general operations of the Impact department. Responsibilities Impact Analysis and Applied Use Create and produce analytic tools and resources that support effective service implementation, answer key learning questions, and evaluate programs and performance Provide individualized tools and processes to AmeriCorps Members, Impact Managers, Impact Directors and others that strengthen service implementation and effectively monitor progress; communicate extensively about these tools and processes Collaborate with the entire Impact Department to support and influence site practice as it pertains to the use of implementation, student, school and survey data Lead short-term, internal research projects to answer key learning questions Provide data to internal stakeholders in a various formats to help enhance understanding and monitoring of site performance Data & Systems Management Collaborate with HQ and site staff to build site’s capacity to enter, secure, and access Impact data that is timely, accurate, and complete. Provide customer service, technical assistance and training on databases and systems including cyconnect, cyschoolhouse, Devereaux Student Strengths Assessment (DESSA), Holistic Student Assessment), Microsoft Excel, and internal reports Chronicle and store various data files, service and evaluation policies, and other documents in compliance with FERPA; communicate and train site staff on data transfer and storage policies in compliance with FERPA and local policies Manage relationships with HQ Eval staff and ensure site complies with national organizational needs Impact Operations Support Collaborate with service & strategy team and People & Operations Department to provide operational support to school-based team and Impact Dept events Support Learning & Development Days and other events by facilitating learning sessions, assisting with materials, technology set up, and systems support. Communicate and reinforce effective service implementation through support of department calendar, goals communication, systems creation, and school visits Collaborate with People & Operations Department to support site operations tasks including uniform distribution, mobility kit management and paycard management. Organizational Initiatives and Site Support Participate in network-wide meetings and calls, providing insight, feedback, and collective problem solving. Engage in structured discussion and training on diversity, belonging, inclusivity and belonging aimed at developing stronger cultural competency, both individually and collectively as a site Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met,  including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees Attend overnight conferences throughout the year, as well as additional engagement and training activities throughout the year Basic Qualifications In order to succeed in this role, an applicant must have the following competencies: Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback; anticipates and plans for questions Executes to Results:  accomplishes tasks on time with high quality; accepts accountability and takes initiative; designs and plans to work to achieve desired results; prioritizes work and multitasks effectively; delegates responsibilities and holds others accountable; uses benchmarks and performance measures to track progress and intervenes to address barriers to achieving results Problem Solving and Decision Making: applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions; links decision to potential consequences and knows when to escalate or seek guidance Relationship Development:  Able to connect to and relate to others; Demonstrates openness, approachability, and understanding of other perspectives; Maintains and builds relationships by recognizing and responding to the needs of others. Additional Qualifications Bachelor’s Degree or equivalent experience; City Year experience a plus Outstanding ability to communicate with diverse audiences Strong initiative and ability to work independently to achieve goals Comfortability and fluency in use of data and analytics; particularly with individual and aggregate student data Fluent with Microsoft Excel; able to complete basic processes (sort, filter, design, formulas) and confident in ability to learn and master moderately advanced processes (pivot table, match index, advanced formulas) General technical acumen – desire to learn technical processes and programs (ex:  Microsoft Power BI) to solve unanticipated challenges; direct experience with Microsoft Power BI a plus Ability to adapt and excel in diverse, youthful, high energy, entrepreneurial, and rapidly-changing environment Passion for education and youth development Attitude essentials: growth mindset, passion for City Year’s mission, detail oriented, committed to teamwork, grit, resilience and openness to engage in structured discussion and training on diversity, belonging, inclusivity and belonging aimed at developing stronger cultural competency, both individually and collectively as a site To Apply Qualified applicants should apply and submit a resume with cover letter and salary requirements.  Applications without each of these 3 items will not be considered .  No phone calls, please. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Responsibilities • Assist the Chief Strategy and Development Officer in the  planning, coordination, and preparation of state grant applications and budgets, including Title I, Title II, School Improvement Grant, and other state and federal grants. • Execute with exceptional fidelity PLA’s proven resource allocation process. • Ensure grant budgets are aligned with network ’s strategic plan, and in compliance with all state and federal requirements. • Write applications for competitive government grant opportunities. • Research, identify and qualify funding opportunities from government sources. • Develop a deep understanding of the PLA platform to ensure integrity and quality of applications and budgets. • Coordinate efforts with internal departments and outside agencies to effectively secure and renew state and federal funds. • Ensure timely submission of projects, amendments, reports, etc. • Assist with the preparation for partner/donor site visits. • Provide technical assistance for key stakeholders as assigned. • Remain up-to-date on changing laws and requirements. • Willingness and ability to work some evenings and weekends. • Light travel to training, conferences and meetings as required. • Perform all assigned tasks in a timely and efficient manner. Qualifications • Bachelor or higher degree from an accredited university, preferably Education and Business related field. • 2-4 years of budgeting, grant writing/administration experience in K-12. Successful experience in fast-paced entrepreneurial environments preferred. • Superior writing, research, and project management skills. • Ability to develop, maintain, and analyze budgets. • Knowledge of federal and state grant guidelines. Proficiency in interpreting federal law and state rules. • High proficiency with Excel. Knowledge of productivity software including but not limited to Word, spreadsheets, and web-based applications. • Must be able to simultaneously execute multiple assignments with quality and follow through on all aspects of the position. • Adhere to the highest ethical standards. Demonstrate empathetic disposition and good judgment. • Capacity to listen to management direction and solicit feedback to improve performance. • Dependability, humility, sense of humor, and strong commitment to PLA’s mission and the communities we serve. Home Office The Grant Writer is a remote, home office position. A quiet working environment with high-speed internet is required . Employees supply their own cell phone and computer . Please note that only candidates capable of working in the US Pacific and Mountain  Time Zones are currently considered .

Summary The Grant Writer is a full-time position primarily responsible for the writing and development of response to RFPs; government grant application; and foundation proposals and reports. Background Entrepreneurial Ventures in Education is a non-profit organization working to improve the educational performance and life opportunities of children who live in underserved  communities. Our flagship program, Phalen Leadership Academies, is a school turnaround operator that works to transform underperforming schools into high-quality schools that children need and deserve. Founded in 2013, PLA is currently  serving over 5,000  children across 14 schools. Over  90% of PLA scholars are eligible for free school meals. We have developed a model that has successfully partnered with public schools and districts to raise student achievement,  consistently transforming underperforming schools into A-rated schools. Our scholars experience significantly higher academic growth both at the local level and nationwide. Core pillars of the PLA model include rigorous curriculum; a coaching cycle that grows  educators; daily enrichment opportunities; and authentic partnership with families. At PLA, we believe that with the right education, all children can fulfill their tremendous innate potential. Position Overview The Grant Writer will help maximize financial support to Phalen Leadership Academies  by developing compelling responses to operator management opportunities, and seeking foundation and government grants that can increase the margin of excellence at our schools. Working under the supervision of the Chief Strategy and Development Officer, the Grant Writer will support the achievement of ambitious business development goals through research, analysis, writing, and editing for a broad range of audiences. The Grant Writer should exemplify intelligence, logic, empathy, tenacity, authenticity, and optimism. Ideally, you enjoy utilizing the writing process to go beyond a superficial response and do not quit until you find real substance. You are suspicious of answers that seem too easy and always want to know more. You are an optimist and hold a genuine belief in the potential of our students and communities that never falters. While the combination of a background in public education and large-scale grant writing experience is not a  requirement, you should ideally have a solid track record in one of the two areas; have worked in a fast-paced, high performing environment; and be prepared  for a steep learning curve. Essential Responsibilities · Write RFI responses for school management opportunities, as well as government and foundation grant proposals. · Develop interim and final grant reports. · Prepare project budgets and write budget narratives. · Research, identify and qualify funding opportunities from foundation, and government sources. · Initiate ongoing communication with key staff to analyze funding needs, gaps and opportunities. · Execute with exceptional fidelity PLA’s proven business development process. · Develop a deep understanding of program content to ensure integrity and quality of proposal writing. · Collect and synthesize information about PLA programs as needed to make strongest  case for support. · Manage efficient operational system to ensure accurate records and timely communication with funders; oversee grants calendar and maintain up-to-date database records for institutional partners. · Support fundraising for PLA’s summer learning and STEM programs. · Develop materials showing progress of PLA programs for donor updates and ongoing communications. · Perform other duties as assigned. Qualifications · Bachelor’s Degree required. · Broad knowledge of the principles and practices of writing winning proposals. · Combination of a background in public education and large-scale grant writing is highly preferred. Interested applicants should have a proven track record in at least one of the two domains and be prepared for a steep learning curve. · Successful work experience in fast-paced entrepreneurial environments. · 3-4 years of professional writing and project management experience, with a record of strong and creative problem solving. · Demonstrated superior writing, research, project management and organizational skills. · Must be able to simultaneously execute multiple assignments with quality and handle complex tasks in a fast-paced environment. · Adheres to the highest ethical standards, demonstrates empathetic disposition and good judgment. · Ability to understand the needs and interests of public agencies and foundations in order to communicate the short and long-term goals and priorities of PLA in a manner that is aligned . · Ability to handle problems as they occur, and follow through on all aspects of the position. · Ability to analyze and synthesize data and information from multiple sources and develop comprehensive recommendations. · Willingness and ability to work some evenings and weekends. · Knowledge of office and productivity software sufficient to function smoothly in a highly technology-based environment ( including but not limited to word processing,  spreadsheet , database, email, and web-based applications ) . · Dependability, humility, sense of humor, and strong commitment to PLA’s mission and the communities we serve. Home Office The Grant Writer is a remote, home office position. A quiet working environment with high-speed internet is required . Employees supply their own cell phone and computer . Please note that only candidates capable of working in the US Pacific and Mountain  Time Zones are currently considered .

POSITION:  Manager of Enrollment  Operations REPORTS TO:  Managing Director of Operational  Services POSITION TYPE:  12-month LOCATION:  Houston, Texas  COMPENSATION : $57,423 -  $74,650 THE CHALLENGE Across the nation, only half of all students from low-income communities graduate from high school and only 10% earn a college degree. Even though  85% of our students are economically disadvantaged,  YES Prep   provides evidence that different outcomes are possible. Eighty-seven (87%) of YES Prep alumni matriculate to college within one year and alumni like  Eddie Zapata   are earning their college degrees at  five times the rate of their peers with similar socioeconomic backgrounds. How do we do this? Each of YES Prep’s  19 campuses   serves 6th-12th graders like  Monique Bowie .   Students typically enter YES Prep one or more grade levels behind, but quickly find themselves on a different life trajectory. This is a result of transformative relationships with teachers and leaders, and access to excellent educational opportunities. As the first minority-majority city, Houston’s schools cannot keep up with demand from students like Eddie and Monique. Houston is the 4th largest city (on track to become the 3rd), and this booming population translates into 2,000 families on YES Prep’s waitlist.  YES  Prep’s student enrollment is estimated to grow 31% between now and 2023 (from just over 13,000 students currently to 17,000). THE OPPORTUNITY YES  Prep   needs a dynamic Manager of Enrollment Operations, with a diverse set of experiences, to make our mission a reality. As a YES Prep employee, you will achieve jaw-dropping results, create pathways to opportunity for our students, build transformative relationships, and eliminate educational inequities to advance social justice. To put it simply, you will  play an integral role in ensuring all families in Houston have access to apply to YES Prep and ensure every YES Prep School is fully enrolled on an ongoing basis. THE PERSON When you join the YES Prep   team, some of the exciting work will include: Developing reporting tools  and methods to communicate enrollment progress to stakeholders Managing long- and short-term  enrollment projects in collaboration with Schools, Operations, SIS, Analytics, and Community Engagement teams Overseeing and orchestrating the yearly lottery process for all incoming students at YES Prep Public   Schools Providing  yearly training to designated campus lottery coordinators and Registrars on the lottery and enrollment software, policies and procedures, and family communications Troubleshooting lottery and enrollment issues throughout the year , supporting Directors of Campus Operations and Lottery Coordinators with policies, protocols, and procedures Ensuring that a high level of customer service is consistently provided to prospective families, staff, and internal/external stakeholders Utilizing available data  for applications and enrollment to provide year over year comparisons, and recommendations to School and Home Office stakeholders around recruitment and enrollment Providing oversight of student enrollment to assist campuses with meeting  budgeted enrollment targets by set dates Acting as the system-level owner for the  lottery and enrollment software Overseeing the  annual updating of all applications, communication templates, registration forms, and re-enrollment forms within the lottery and enrollment software Collaborating   with District Registrar, Compliance and SIS teams to oversee and execute the yearly student registration and re-enrollment processes Manag ing and coordinating the internal student transfer process Updating  Lottery manual and associated lottery policies and documents yearly Reviewing   and validating the quality of all data collected and utilized in the lottery and enrollment process and identifying gaps in existing processes and areas for targeted support or efforts Project managing the planning, coordination, and communication roll-out of required new student events and opportunities for prospective families including   coordination of family tours and other enrollment related events on campuses Ensuring compliance with all federal, state and   local policies and regulations Additional duties as assigned THE MUST HAVES Bachelor’s degree required 3-5 years of relevant experience Experience as a project manager or lead Experience gathering and analyzing data to create comprehensive action plans Ability to effectively tailor communications to a variety of stakeholders, including parents, campus leaders, and external partners Experience creating or refining standard operating procedures and policies Ability to perform a variety of tasks, often changing assignments on short notice, with little to no direction Belief in and commitment to the mission and core values of YES Prep Public Schools Openness to giving and receiving frequent feedback Demonstrated ability to work on a team Ability to juggle multiple tasks and initiatives at once Ability to maintain emotional control under stress THE NICE TO HAVES Experience in communications and marketing Experience with student and family recruitment Experience with community engagement Experience as a Teacher or any school-based position PROFESSIONAL EXPECTATIONS Participate in workshops, seminars, and conferences to enhance knowledge and skills Ensure compliance with all state and federal laws, local board policies, administrative guidelines, and the Texas Educators’ Code of Ethics Conduct self in a professional manner  at all times THE PERKS Compensation –  This position is an exempt, salaried position; salary offers commensurate with experience. Health and Supplemental Insurance  – A $0.00 medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Short and Long Term Disability, Pet Insurance, Life, etc. Retirement Plans  – Participation in  Teacher Retirement System of Texas  and a  457 Retirement Plan Paid Time Off  – 15 days of Paid Time Off in addition to the system closures of our  Academic Calendar P aid Leave Programming  – In the event you need to be out due to a medical reason, YES Prep offers up to 12 weeks of full paid leave Professional Development  -  YES Prep values longevity and performance over time through our   Commit to Five  program. We invest in developing leaders through high-quality programs, effective coaching, and ongoing  professional development . Award Winning Culture  –  The strong cultures of our campuses and Home Office are just one of many reasons we were named   Houston’s Best Place to work  in 2018. We won the  2012 Broad Prize for Excellence in Urban Education  and were a 2016 finalist as well. WE ARE DEEPLY COMMITTED TO EQUITY & DIVERSITY YES Prep strives to recruit a diverse team of leaders. We believe there is a transformative academic and social benefit for students when their teachers and leaders reflect a diversity of backgrounds. Ninety-seven percent (97%) of staff members agree that the organization provides a welcoming environment given their background and identity according to our latest system survey. YES  Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood. THE NEXT STEPS If you are not sure this opportunity is for you, are simply curious, or know someone who would be perfect, please reach out to our Talent Acquisition team to be connected to a recruiter at  [email protected] .

The Executive Assistant will contribute to City Year Tulsa’s growth and impact by helping the site have the foundational organizational and administrative needs met. This position reports to the Executive Director and works closely with the Development team and Operations Staff. The Executive Assistant works directly with the Senior Leadership Team to provide executive office management and site operations to advance City Year Tulsa’s long term impact strategy. Job Description Primary Qualifications  Organized  Confident in communication  Calendaring experience, specifically in Office 365  Ability to collect, process and communicate information  Comfort in leveraging software tools for task and email management  Responsibilities  Executive Support:  Provide excellent administrative support to the Executive Director (ED). This includes, but is not limited to, efficiently maintaining calendars, scheduling meetings and conference calls, arranging travel, writing meeting minutes, reviewing mail and preparing presentations and speaking points for ED on an array of topics for a breadth of constituencies.  Plan and prepare for internal and external meeting needs hosted by the ED; reserve meeting rooms, arrange for appropriate Information Technology Services support, inform appropriate staff members of visitors in advance, arrange for meeting refreshments, welcome and escort visitors, and ensure meeting rooms are left in exceptional condition.  Manage production, collection, edition, and distribution of board meeting materials. Oversee all logistical aspects of quarterly board meetings/retreats, maintain accurate and complete files on meetings, committees, and members.  Assist with special projects by conducting research, collecting and analyzing data, drafting reports and preparing presentations for internal and external stakeholders.  Prioritize agenda and schedule of the Executive Director and manage work flow of the Executive Office and Senior Staff Team and provide the appropriate support and guidance to ensure the team is operating efficiently and effectively.  Understand City Year policies and procedures necessary to ensure appropriate decision-making protocols are followed.    Daily operations of Headquarters:  Maintain and purhcase adequate office supplies and materials, and good relationships with all vendors, assuring most competitive price.  Develop and maintain the Tulsa office as a professional, organized physical space for staff and visitors.  Maintain good operations of all office equipment and serve as administrator of all hardware (computers, printers, telephones, laptops).  Work with the National Information Technology Support staff to assure high quality of customer service to users.  Oversee the ordering of name tags, business cards, phones, and laptops for all new staff.  Respond to staff needs and landlord needs as they pertain to the general Headquarters.  Develop and maintain the office as a civic engagement center.   Maintain good operations of all office equipment (e.g., computers, printers, cell phones, cyschoolhouse toolkits), supplies and vendor relationships.     Site Finances:  Weekly processing of all accounts payable and receivable requests while maintaining accurate documentation.  Work closely with National Finance in tracking and reporting expenses.   Work to ensure the site is getting maximum value for all purchases and contracts and will be responsible for submitting the monthly site financial documents to City Year's National Headquarters.   Coordinate all travel arrangements for staff and AmeriCorps travels including Tulsa Public Transit Authority passes, parking for office based staff, and Axiom travel to conferences and work related trips.  Manage Purchasing card for purchases that cannot be made by check.    General Site Support:  Partner with City Year Tulsa departments and staff through recruitment initiatives, applicant interview process, stakeholder engagement, service day and event participation and cross-departmental committees as needed to ensure site-wide goals are met.  Attend whole site events like Opening Day, MLK Day, Women’s Leadership Luncheon, Graduation, Basic Training Academy, and other site-wide designated events.  Qualifications  Proven success operating in ambiguous and changing environments with the demonstrated ability to manage and prioritize projects.  Strong critical thinking skills, the ability to solve problems and see projects through start-to-finish.  Exceptional organizational skills and attention to detail.  Promptness, flexibility and a willingness to learn.  Excellent written and verbal communication skills.  Commitment to quality work.  Capable of working individually and on a team.  Demonstrates understanding of City Year’s work within the national service movement and education sphere.  City Year and AmeriCorps alumni are encouraged to apply.  Experience using Salesforce, or other database application  Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Regional Admissions Manager ensures the admissions needs of the site are met, while supporting the matriculation of a diverse, prepared corps for the entire region. The role implements a consistent process that enables strategic intake, communication, customer service, process management, and placement of applicants at City Year locations. The role works closely with site staff to ensure the right AmeriCorps members are  identified to fill the needs of the site, and will serve as the site point for Orlando and should be able to work in the downtown Orlando office. Responsibilities Implement and Monitor Strategic Admissions and Matriculation Plan: Ensure talent and diversity of applicants across multiple sites within the region with a particular focus on Orlando. Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general e-mail and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s). Increase Efficiency of Application and Selections Process: Working with regional leadership to identify and establish greater alignment with Service Impact and other relevant departments. Implement Applicant Selections Process: Conduct admissions interviews and support interview days; facilitate applicant selections committees; manage applicant files; ensure AmeriCorps and City Year compliance. Develop Strong Internal Relationships: Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of admissions in a local, regional, and national context; work with regional leadership to facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals; inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at the home site. Serve as Home Site Liaison: Conduct annual interview training for selections interviewers at home site; support site leadership with real time recruitment and admissions data; provide local Recruitment and Admissions perspective in decision making process. Confirmed AmeriCorps Member Management: Implement national strategy to retain confirmed AmeriCorps members through mailings, social media engagement, and general customer service; prepare incoming corps for service expectations, identify possible attrition risks within the incoming corps, and support corps background check and registration process. Performance Analysis and Strategy: Compare site-based admissions performance and structure course correction as needed to meet interval goals; use data as a management tool. Team Growth and Development: Attend quarterly regional team meetings, events, and calls; maintain connections and collaboration. Regional Model Growth and Development: In partnership with other members of the National Recruitment and Admissions team, work with admissions teams and site leadership to continue building upon a regional/national recruitment and centralized admissions pool; travel to National Recruitment and Admissions meetings and events as applicable. Qualifications Bachelors degree or equivalent and 1 - 2 years of related experience. Create persuasive written and verbal communication for internal and external audiences. Experience working in a team environment. Exhibit a passion for City Year’s mission and values. Ability to travel within the South Region and to multi-day events at City Year’s Headquarters in Boston as well as an annual Recruitment and Admissions taking place at any one of the City Year sites. Preferred Qualifications Admissions, development, or 1 - 2 years of service experience. City Year admissions or service experience. Experience in sales, customer service, human relations, volunteer, or corporate. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

In partnership with the People and Operations team, the Employee Experience Manager (EEM) ensures that City Year San José/Silicon Valley (CY SJ/SV) is building a robust and inclusive organizational culture through its recruiting, hiring, on-boarding, and engagement strategies. The EEM is a critical source of support and cohesion for the staff by enabling and empowering individuals and teams to function well. Reporting to the People and Operations Director, the Employee Experience Manager will contribute to the site’s organizational culture by facilitating and coordinating employee engagement strategies and programming. The EEM will also oversee all aspects of the end-to-end recruitment and hiring pipeline. Finally, the position will support the People and Operations department in the creation and administration of the site’s strategic plan to foster an environment committed to diversity, equity, inclusion, and belonging (DEIB). This is a full-time position. Job Description Responsibilities Recruitment and Hiring Management Manage recruitment and hiring lifecycle for CY SJ/SV staff positions, including interview scheduling, preparing interview materials, and maintaining candidate files Conduct phone screens and reference checks Manage onboarding processes and systems in conjunction with the People and Operations Director and Learning and Development Department Facilitate CY SJ/SV’s diversity hiring initiative Coordinate internship recruitment and hiring process Talent Management Facilitate and coordinate various staff engagement activities including creating and soliciting content for the bi-weekly Village newsletter Participate in employee engagement site councils including Joys & Appreciations Council, Beloved Community Council, and others Support the People and Operations Director in the creation, implementation, and feedback of the site’s employee engagement plan Provide Village, staff, and department meetings logistical support Diversity, Equity, Inclusion, and Belonging Initiatives: Facilitate and coordinate the site’s DEIB Council Provide logistical support for other DEIB programming including affinity groups and lunch and learns Analyze data from employee engagement surveys to monitor programming effectiveness Thought-partner with the People and Operations Director on strategic plan development and revision of the site’s diversity, equity, inclusion, and belonging needs Operations Support Support the People and Operations team with various operational duties including meeting setup, materials transportation, and storage locker maintenance Preferred Qualifications Employee or other engagement programming creation and facilitation experience Previous project management experience involving balancing the needs of multiple stakeholders Previous experience with diversity and inclusion best practices and/or program facilitation Proven ability to balance multiple priorities in a changing environment Strong inter-personal and written communication skills An ideal candidate would also have familiarity with Office365, PowerPoint, and Excel Ability to analyze data to draw conclusions City Year alumni and/or former/current staff are encouraged to apply Commitment to education equity and social justice Must be able to sit/work at a computer for extended periods of time Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Special Projects Manager (SPM) is responsible for supporting the Chief Growth & External Affairs Officer (CGEAO) and the Chief Education Strategy Officer (CESO). The SPM will provide these two senior leaders with exceptional administrative support. The SPM must collaborate with staff members across multiple departments at headquarters as well as at City Year sites. This position requires a well-organized and flexible individual who possesses the ability to work collaboratively with internal and external teams, and autonomously on self-directed projects. The SPM must exhibit strong project management, critical thinking and communication skills. The selected candidate must be skilled at managing multiple priorities and deadlines in a fast-paced, dynamic environment. Administrative Support Provide excellent administrative support to two senior leaders at City Year HQ.  This includes, but is not limited to, maintaining calendars, scheduling meetings and conference calls, including agenda creation, note taking and follow up. Provide logistical support to CGEAO and CESO.  This includes, but is not limited to, arranging travel (including multi-day trips), planning and preparing for internal and external meetings, conferences and retreat needs; reserving meeting rooms, arranging for appropriate ITS support, informing reception of visitors in advance, arranging for food and refreshments, welcoming and escorting visitors and ensuring meeting rooms are left in exceptional condition. Complete and submit check requests, purchase orders, book orders, mailings and expense reimbursements on behalf of the CGEAO and CESO. Prepare correspondence on an array of topics for a breadth of constituencies including writing emails, memos, creating presentations, etc. Create systems to ensure that CGEAO and CESO are on track with their weekly priorities and workstreams. Team Building Foster team alignment and unity; plan events for local and remote staff members to engage in team building and community service.  Lead SGEA’s team buddy partnership: coordinate school visits, and drive initiatives for AmeriCorps member appreciation. Project Management Provide support for the CGEAO and CESO as the executive sponsor for organizational priorities and managing executive and interdepartmental committees by coordinating meetings as needed, managing priority activity list, providing thought partnership and maintaining project plans. Manage multiple, ongoing high-priority projects of CGEAO and CESO, work collaboratively with other departments, and ensure updates are shared with team in a timely manner. Maintain and strengthen SGEA’s relationships with internal and external City Year stakeholders. Special Projects Partner with CGEAO to respond to public advocacy requests; review policies and procedures, draft memos and correspond with site staff to provide guidance. Engage in a portfolio of ongoing projects across SGEA team to support Marketing & Communications, District Engagement, Strategy and Education Policy. Collaborate with the External Evaluation working group team to support ongoing and new evaluations of City Year’s impact, including but not limited to an ongoing evaluation sponsored by the Institute of Education Sciences (IES) of City Year’s Whole School Whole Child (WSWC) model. What you bring Exceptional oral and written communication skills. Strong interpersonal, time management, decision-making and problem-solving skills. A learning mindset and commitment to collaboration. Excellent organizational skills, attention to detail and proven ability to handle competing priorities and think critically. Proficiency using Microsoft Office programs, including Outlook and Skype for Business. Proven ability to work as both a team member and independent leader. Desire and ability to work with and learn from individuals of diverse backgrounds. Strong passion for and commitment to City Year’s mission of supporting student success; developing young people in the corps as powerful civic leaders and life-long active citizens; promoting and advancing the concept of national service; believing in youth as agents of social change.  Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year is invested in the growth and development of talent. As an organization, we strive to empower our people to take responsibility for their own career management and provide opportunities for growth. City Year Little Rock (CYLR) is seeking a dynamic, creative, and detail-oriented Operations Coordinator who will support the Operations, Impact, and Development departments through assistance with purchasing, events, managing donor information, and creating processes to support the efficiency of the site as a whole. Reporting to the Chief of Staff and working closely with the site leadership team, the Ops Coordinator will have direct responsibility for maintaining accurate and robust information on corps member files, corporate sponsors, individual donors, local foundations, and other external partners. The Ops Coordinator will provide cross-functional support across CYLR’s various departments and will ensure operational tasks are handled quickly and efficiently to keep the site running smoothly. Job Description About Us City Year is an education-focused nonprofit organization that partners with public schools to help keep students in school and on track to graduate. City Year AmeriCorps members commit to a year of full-time service in schools, where they work as tutors, mentors and role models. Founded in Boston in 1988, City Year works in 25 cities across the United States and has international affiliates in London and Birmingham, England and Johannesburg, South Africa. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency and responsible fiscal management. Only 1% of charities have received this distinction for nine consecutive years, placing City Year among the most trustworthy nonprofits in America. Our Service Who We Serve: Nearly one million students give up on school each year – and 50 percent of those dropouts come from just over 10 percent of schools. City Year AmeriCorps members serve where the need is greatest. Of the 242 schools we serve, three quarters are among the lowest performing five percent in their state. How We Work: Partner with public schools: We work in partnership with school districts to support their goals and provide additional support – the human capital – required to make a difference with students who are at risk of dropping out. City Year corps members serve full-time in grades 3 through 9. Target high-need schools and students: Research shows that students who are at the highest-risk to drop out can be identified as early as sixth grade. Corps members receive more than 300 hours of professional training to intervene based on three early warning indicators, the ABC’s – poor attendance, behavior, and course failure in math and English. Harness the power of young people: City Year hires and trains diverse teams of young adults – 18 to 24 year olds – to give a year of full-time service in schools. Younger than the teachers but older than pupils, corps members are uniquely positioned to form a strong bond with students and help them succeed. Corps members provide at least 1,700 hours of service each year. Our Model: Whole School, Whole Child - City Year’s school-based model is called Whole School Whole Child. Corps members tutor students identified as at-risk of dropping out, serve as an additional resource for teachers in classrooms, and lead afterschool programs and school-wide initiatives to improve school culture. Each school where we serve has at least one team of 8-12 corps members, instantly increasing the ratio of adults to children in the building. Position Overview City Year is invested in the growth and development of talent. As an organization, we strive to empower our people to take responsibility for their own career management and provide opportunities for growth. City Year Little Rock (CYLR) is seeking a dynamic, creative, and detail-oriented Operations Coordinator who will support the Operations, Impact, and Development departments through assistance with purchasing, events, managing donor information, and creating processes to support the efficiency of the site as a whole. Reporting to the Chief of Staff and working closely with the site leadership team, the Ops Coordinator will have direct responsibility for maintaining accurate and robust information on corps member files, corporate sponsors, individual donors, local foundations, and other external partners. The Ops Coordinator will provide cross-functional support across CYLR’s various departments and will ensure operational tasks are handled quickly and efficiently to keep the site running smoothly. Responsibilities: General Operations Assist with on-boarding and off-boarding for all AmeriCorps Members (ACMs). Serve as Site Uniform Point: assure the prompt and proper distribution of uniform parts to corps members. Oversee all uniform concerns including monogramming, etc., relative to City Year standards. Facilitate and update the CYLR website and social media, including Facebook, Instagram, Twitter, and other accounts. Produce the monthly e-newsletter, sent to the CYLR distribution list. Serve as IT liason and site administrator of all digital hardware and maintain good operations of office equipment (computers, printers, telephones, cellular phones, voice mail). Serve as the lead for grant operations including: Maintaining the fundraising grants calendar Seeking out new leads on grant opportunities Database & Reporting Utilize Salesforce database to maintain donor and relationship records by entering new accounts, contacts, and opportunities, logging activities, updating opportunity statuses, etc. Using Salesforce, generate regular and on-demand informative reports on different aspects of donor relationship cultivation and the status of fundraising efforts. Support implementation of the donor acknowledgment strategy, including but not limited to, ensuring physical and digital thank you notes are sent, etc. Register ACMs, manage and periodically audit ACM files, including reviewing data entries via Salesforce school module for accuracy. Research and prepare electronic and printed resource materials for ACMs’ professional development and usage. Finance & Purchasing Serve as primary lead for processing donations as they are made to ensure timely processing at Headquarters. Weekly processing of all accounts payable and receivable requests while maintaining accurate documentation. Monthly tracking of expenses by department. Monthly submission of all financial documentation to Headquarters. Maintain good relationships with all vendors, assuring best values. Assist with the purchasing and maintaining of proper documentation and records for: Maintaining adequate office supplies and materials through weekly/monthly orders Additional supplies and equipment as necessary Catering and food acquisition for meetings, on-site events, and at-school events Events Assist with event planning and logistics for program events, retreats and trainings. Provide support to the annual gala and other fundraising events which may include auction, registration, and online giving platform management.               Basic Qualifications BA/BS degree or equivalent work experience. Excellent written and verbal communication skills. Excellent organizational skills and an acute attention to detail and accuracy. Demonstrated self-motivation and initiative. Willingness to work under pressure and in high-demand situations. Ability to multi-task and prioritize requests from multiple members of the team. Strong interpersonal and communication skills, both written and verbal. Excellent skills in Excel. Proven ability to work with individuals with diverse backgrounds, interests, and skills. Commitment to helping a highly successful organization implement systems and structures to support significant growth. Ability to occasionally work outside of regular office hours. Preferred Skills Versed in Salesforce database and report creation through the system . Deep understanding of City Year’s mission and the national service movement. AmeriCorps/City Year alumni are encouraged to apply. City Year is committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Reporting to the General Counsel in Boston, Massachusetts, the paralegal will be an integral member of the in-house legal team and will assist on a wide range of legal matters, including contracts, intellectual property, labor and employment, leasing, and insurance. Qualified applicants must be team oriented and be able to contribute to solutions by taking the initiative to develop recommendations and suggestions on ways to improve work processes and/or projects. Job Description Project Support – Organize logistics for projects the legal team oversees and takes part in, including coordinating meetings, tracking project deadlines, recording and archiving meeting notes. The paralegal will be primarily responsible for managing intake and requests from internal clients. Contract Administration – Assume responsibilities related to the school district contracting process, including maintaining files for each contract and related modifications, preparing and distributing information to appropriate staff regarding contract status, and performing closing activities as needed. Document Management – Manage, organize, and track legal documentation and correspondence on a variety of SharePoint document management systems. Familiarity with the location of stored documents and the ability to quickly produce requested documentation is essential. Insurance Administration – Support initiating and completing the annual renewal process for the organization’s insurance program; managing requests for certificates of insurance. Ad ministrative Duties – Support the department by performing duties such as scanning documents, proofreading, preparing mailings, and coordinating travel, meetings and video-conferences. Qualifications Required: Bachelor’s degree and/or paralegal certificate Proficiency in various applications including Microsoft Word, Excel, PowerPoint, SharePoint and Adobe Pro Strong written and oral communication skills Excellent time management and organizational skills Keen attention to detail Experience conducting legal research and drafting memoranda Experience proofreading legal documentation Comfort interacting with members of senior management Ability to handle multiple tasks, produce a high quality of work, and effectively communicate the status of projects in a timely manner 3-5 years’ paralegal experience at a law firm or corporate legal department preferred Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Overview of Position : The Human Capital Business Partner will serve as the direct contact for a portfolio schools and a thought partner for the larger Human Capital team. This person will play a key role in DSST’s people philosophy by redefining how Human Resources serve staff in public education. This role is a truly unique opportunity where you’ll be exposed to a diverse and evolving set of responsibilities, be provided with learning opportunities from some of the smartest education minds in Colorado, and have the chance to lead high impact projects that will build and develop valuable core skills for a career in Human Capital.   Essential Functions :     Serve as the primary Human Capital Business Partner contact for a portfolio of DSST campuses in areas including employee support, onboarding, benefits, compensation and leave of absence Refine and lead the onboarding process for new DSST staff Assist in maintaining the DSST employee database ensuring complete and accurate data is kept at all times Work closely with other members of the Employee Resources team to identify, innovate and implement new ways improve the experience of DSST staff   Skills : You are highly attentive to detail and committed to prioritizing the needs of DSST staff You are eager to learn the inner workings of a growing charter school network and love operating in an all-hands-on deck work environment You have strong communication skills and are comfortable giving and receiving honest feedback for continuous improvement You take the time to understand the process behind what you’re doing and try to find ways to streamline your work You have a service mindset and will do whatever you can to remove barriers and distractions for school staff to ensure they can devote all of their focus to serving our students You have a sense of urgency and strong time-management: You are passionate about doing whatever it takes to change the status quo of public education You are mission-driven: You have a desire to change the way the public school system serves students, so that all kids – regardless of race, ethnicity, or income – have the opportunity to go to college You are proficient in Microsoft Excel & Google Suite   Desired Experience :    DSST Public Schools seeks candidates with strong character, passion for excellence and a relentless commitment to our mission.   At least 3 years of experience in Human Capital is preferred. We are looking for someone that thrives in a fast-paced environment, learns quickly and is eager to serve our staff. Experience working with Human Resources systems such as iVisions, Greenhouse, and Workday

About College Track College Track is a national nonprofit that empowers students from underserved communities to graduate from college. From ninth grade through college graduation, students access academic, financial, and social-emotional support along with one-on-one coaching, career exposure, and other holistic growth opportunities. Our uniquely seamless, 10-year commitment to students and individualized approach are the keys to our ongoing transformative impact: College Track students graduate from four-year colleges at double the rate of their low-income and first-generation peers; and, five years after graduation, 87% of alumni earn more than their parents. Over more than 20 years, College Track has grown from a cohort of 25 students in a single East Palo Alto center to a network of 10 College Track centers across California, Colorado, New Orleans, and the D.C. Metro Area that now serve more than 3,200 students. With a disciplined approach to growth, we have increased the number of students we serve and continuously improved the quality and impact of the services we provide. By 2020, College Track will empower more than 3,650 students as they pursue four-year college degrees and celebrate 750 alumni rising in the workforce as models to their families, friends, and communities. To learn more, please visit www.collegetrack.org   Our Values At College Track, our values drive the way we do our work, and we look for individuals who share our passion. We blend an entrepreneurial spirit with our nonprofit roots, cultivating a dynamic culture where everyone's contributions are valued and encouraged.   COMMITMENT: We have an unwavering belief in our students. PASSION: We are dedicated to changing our nation’s college completion story. JOY: We create environments rich with smiles and laughter. AUTHENTICITY: We believe relationships matter. EXCELLENCE: Our students deserve nothing but the best. Position Overview We are seeking a passionate, relational, hands-on and process-oriented People Manager who will manage and implement programs, processes and policies with a focus on diversity, equity and inclusion (DEI), including but not limited to employee on-boarding, performance management, compensation and rewards and workforce analytics to strengthen and sustain the company and employee experience.    This role reports to the Director of Employee Experience and will partner with key leaders across the organization to achieve results.     Primary Responsibilities Include: Staff On-boarding Collaborate with key stakeholders to update/align on organization onboarding approach and tools to ensure consistent employee experience Coordinate and support implementation of New Hire Orientation and 90 day on-boarding program to new staff. Compensation and Rewards Collaborate with key stakeholders to evolve the company's compensation philosophy and salary administration, structure, and systems Manage our compensation practices around key touch points i.e. new hire offers, promotions, and annual market adjustments and merit increases. Ensure employee recognition programs & events drive engagement and a strong sense of community and belongingness. Maintain organization’s job descriptions and ensure alignment with compensation benchmarking Performance Management Lead the company’s performance management process, ensure the process is used to effectively manage operations, identify and manage risks, and effect organizational change.  This includes but not limited to goal planning, annual evaluations, talent audits and promotions. Analytics and Reporting Manage and administer employee engagement survey. Track and utilize data and key performance metrics to identify trends and recommend proactive solutions for employee performance, retention and engagement Other Create and manage project plans and communications to ensure the successful execution of initiatives. Drive a culture of engagement across all initiatives Skills & Experience Required First and foremost, the People Manager must embrace the College Track vision of transforming low-income communities into places where college readiness and college graduation are the norms. S/he must embody and model College Track core values and model a deep commitment to improving education equity. Additionally, candidates must possess the following qualifications:   5+ years of related professional experience with 3+ years of progressive Human Resources experience  Strong organization and project management skills with a proven ability to create simple, sustainable and organized processes and systems that have strong adoption post implementation Demonstrated expertise in assessing organization trends and implementing HR programs and solutions Broad knowledge and experience in staff onboarding, performance management, compensation,employee engagement and workforce analytics Experience in the administration of compensation programs and other Human Resources programs Proven ability to influence and drive change with executive teams Must have demonstrated experience in, building high performance teams and fostering a positive employee experience in organizations. Proven ability to compile and analyze large data sets and present actionable plans. Demonstrated ability to communicate and present across all levels of the organization; must be able to clearly articulate complex ideas both verbally and in writing. Ability to build professional relationships with cross-functional teams while facilitating a collaborative environment; ability to influence the execution of programs. Organized, self-motivated, and capable of working in a rapidly changing environment. Demonstrated creativity when addressing challenging situations with limited resources  Proficient with Microsoft office, including skills with Outlook, Word, and PowerPoint with advanced knowledge of Excel. Hold a Bachelor’s Degree. Master's Degree, PHR/ SPHR certificate or any other advanced education/ training in the HR field preferred. Have experience working in launch, growth and/or transition phases of organizations  Compensation & Benefits College Track offers a competitive salary based on the organization’s compensation philosophy, which is grounded in market data. We also offer comprehensive health & welfare benefits and top of the market paid time off.  To Apply We will only contact candidates chosen for further consideration. No phone inquiries please.  College Track is an equal opportunity employer fully committed to achieving a diverse workforce. College Track does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.

Ednovate Background Ednovate launched its first school, USC Hybrid High, a personalized learning high school, in 2012. Since then, Ednovate has grown to five schools and is on a trajectory to continue to grow over the next several years. Ednovate is committed to serving in areas where students traditionally lack access to a quality college prep education by building tuition-free, safe, and high-performing public schools to serve neighborhoods that need it the most. Ednovate is currently planning for our next growth phase as we continue to fulfill our mission to make a positive multigenerational change within the communities we serve and in our profession. Position Description We are seeking an Operations Support Associate whose primary role will be to provide high-quality customer service and support for all operational matters at our schools and network office.  This will primarily entail managing and expanding the network help desk ticketing system. Additionally, this member of the Operations team will support the creation and tracking of project plans for each team quarterly goal in order to optimize resources and clearly identify a path to achieving each goal. The ideal candidate for this position is process driven, detail oriented and an excellent communicator who enjoys working with school-based leaders, staff and students.  The candidate needs to possess strong organization, attention to detail and self-management skills. This position will be a critical part of the Ednovate Support Operations Team, working closely with school leaders, school operations staff and teachers.  This position will report to the COO and will be based out of the Ednovate Support Team offices in South LA and Downtown, though some time spent in schools will be expected. The Operation Support Associate's duties include, but are not limited to: Help Desk Management Manage a help desk system for all network operations related concerns with a response rate within 48 hours or less for all tickets.   Manage/supervise the day-to-day operations of the Help Desk including setting standards and proper expectations to ensure our customers are receiving responsive and complete operational support services.  Ensure that tickets are properly assigned, documented, updated and closed daily. Collect real-time data to track trends and facilitate constant improvement in response to support where schools need it most. Train network and school staff members to standardize ticket submission and optimize their use of the help desk features. B2B / B2C, Experience "communicating" with 2nd & 3rd level support Help Desk Expansion Expand the existing help desk to be able to receive tickets in multiple operational and compliance categories, to include:  SIS, school nutrition, facilities, finance & budgeting, procurement, and attendance. Expansion to include leveraging Zen Desk features for customer support and data analytics. Collect and analyze new help desk data to drive Ops team resource planning and school support focus for next school year. Operations Project Management Support Work closely with the COO and Network Operations team to identify quarterly projects/priorities aligned to the strategic plan goals. Ensure all quarterly priorities have clear project plans that map resources and timelines to each project ensuring on-time achievement of each priority. Support network-wide events and initiatives to ensure cross team projects have clear plans, owners, mapped resources and lead times. Candidate Qualifications A proactive self-starter with the ability to multitask, establish and rearrange priorities, and maintain focus in a fast-paced environment Project management experience Basic help desk system administration experience Strong analytical skills Relentless results-orientation Ability to work collaboratively with a wide range of constituents Excellent interpersonal, verbal and written communication skills Strong organizational skills and attention to detail Knowledge of public education and charter schools preferred, but not required Belief that all Ednovate students will succeed in college and make a Positive Multigenerational Change Unwavering determination to do whatever it takes to help our students succeed Ednovate Non-Negotiables A history of high achievement and results Impressive work ethic ("good isn't good enough") Clear passion for Ednovate's Mission Obsessive attention to detail Serviced-focused mentality Application Process Interested candidates should begin the process by submitting an application through Ednovate's website at http://www.ednovate.org/careers Compensation Compensation will be commensurate with experience and qualifications. A comprehensive compensation plan will include a bonus incentive and a competitive benefits package. Statement of Non-Discrimination Ednovate does not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin.

City Year San Jose/Silicon Valley is seeking a detailed and process-oriented Development Coordinator to support the Development Department’s day-to-day operations and external relations. The Coordinator will collaborate with members of the department to plan projects and coordinate activities. The ideal candidate for this role will have prior project management experience, a “can-do” attitude, and knack for solving problems. This position reports to the Managing Director, Development. Job Description Responsibilities Event Planning: Lead the planning and execution of all aspects of service projects, including logistics, programming, budget, team management, communication, and fundraising Collaborate with site leadership and staff to maximize attendance and revenue As part of event team, manage guest RSVPs, registration, and donor recognition Marketing and Communication:   Lead and coordinate site based communications and Social Media plan Oversee the school site specific social media accounts to ensure excellence is represented Prepares and executes Development related mailings of invitations, thank you’s, reports, and speaker briefings for Development events Other marketing duties as assigned in the Adobe Suite and Microsoft Publisher Support Managing Director, Development: Manage and track upcoming stakeholder meetings through organized pipeline meetings Assist the director with any necessary preparation as assigned Support relationship management by building relationships of their own Volunteer Engagement Programs: Plan and execute projects designed to engage volunteers to deepen their investment in City Year. Including in-school activities and AmeriCorps member professional development activities School Visit Program: Collaborate with programmatic staff, to lead, plan, and coordinate school tours for donors and prospective donors Organizational Initiatives: Support AmeriCorps member recruitment, including phone calls and interviews Attend professional development sessions as available Qualifications Enjoys planning and executing complex, time-bound, logistical projects Flexible and adaptive Diplomatic communicator, team player, critical thinker, problem solver Project management experience Preferred: Strong interpersonal and communication (oral and written) skills Relationship management experience Passionate about social justice, diversity, and nonprofit management Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Reporting to the Service Quality Manager (SQM), and working closely with the Impact Managers and Director, the Impact Operations Coordinator (IOC) is responsible for supporting the successful operations of Impact including coordinating Learning and Development Days, creating and maintaining systems for supporting Corps Member onboarding, creating and maintain systems for office organization and upkeep, monitoring supplies, and supporting the Analytics point with data entry and data quality. The IOC will play an integral role on the Impact team by coordinating logistics and maintaining systems and databases for AmeriCorps member learning and development, program evaluation, and on-boarding needs.    Responsibilities Impact Operations Support in Corps Member Onboarding including uniform sizing, ordering, distribution, and tracking. Oversee binder creation for Basic Training Academy Oversee gathering and ordering office supplies for Impact through Staples Oversee and monitor Impact supplies budget Oversee daily operations of the office including supply organization, printer/copier upkeep, contact and calendaring with building administrators, and emptying of recycling. AmeriCorps Member Learning & Development Support a holistic 10-month learning and development program that includes basic training academy, training days, and large-scale learning events. Coordinate parking needs for Corps Members Work with SQM to coordinate logistics for all learning events and training days to ensure programming, space, and material needs are met for both the site and external partners. Maintain training calendars, session content and materials, and attendance records and ensure all necessary information is readily available for staff and AmeriCorps members. Research and collect supplemental learning materials to create and/or improve training content. Support facilitators to create meaningful learning experiences using adult learning principles and interactive training methods to ensure AmeriCorps member engagement with session content. Program Evaluation & Progress Monitoring Support the timely upload of data across service areas (attendance, behavior and course performance) into City Year’s online database. Support and maintain site-based tracking systems to ensure clean and timely data collection from school teams. Work with SQM to monitor data reporting systems to communicate with teams and create reports to deliver site-level progress to Impact team. Support the accurate and timely reporting of data to City Year Headquarters, external funders and stakeholders, City Year Memphis staff and AmeriCorps members, and school and district partners. Support Impact team in the creation of engaging data visualizations, including site-wide and school-specific progress monitoring and outcome data. Support the set-up and administration of multiple assessment platforms. Site and Network Collaboration Participate in observations and field support as needed to help understand the training and service needs of AmeriCorps members. Act as active member of the City Year national network the IOC may also be asked to lead on select network initiatives. Basic Qualifications BA/BS is preferred in Education, Social Work, Urban Studies, Youth Work, or other related field a plus. Experience in areas of learning and development, logistics, event planning, data management, and/or education. A desire to grown and learn strong group facilitation and presentation skills with the ability to motivate and engage large audiences. Exceptional project management skills with the proven ability to manage multiple workflows, meet deadlines, and support others in meeting deadlines. Exceptional organizational skills and attention to detail with the ability to solve problems while working individually or on a team. Strong commitment to and experience developing a diverse and inclusive workforce and working effectively with people with different work styles and backgrounds. Knowledge of data management techniques (experience managing large databases preferred). Passion for and understanding of City Year’s work within the national service movement and education landscape. Proficiency using Microsoft Office software including advanced ability in Microsoft Excel. Experience with Power BI a plus. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year Philadelphia is seeking an Instructional Director who is responsible for creating and supporting the oversite of an academic strategy and model that enables City Year Philadelphia to reach school and student outcome goals and consistently strive toward equity in the Philadelphia education system. Reporting to the Managing Director, Service & Strategy (MDSS), the Instructional Director supervises three instructional coaches and collaborates closely with a team of directors and managers to inform the organization’s academic strategy and ensure that the organization’s academic model, consisting of scripted and unscripted Tier 2 interventions and Tier 1 academic supports, is implemented with fidelity. The Instructional Director is responsible for building and maintaining strategic relationships that ensure that our instructional practices are aligned to the School District of Philadelphia and grounded in research on effective practices for communities of color. This role will work both internally and externally to drive the operations of City Year Philadelphia’s strategic plan to incorporate research-based intervention programs such as Leveled Literacy Intervention into its services to schools and students, with the ultimate goal of improving academic on-track and proficiency rates for students served by City Year’s AmeriCorps Members. Manage Instructional Staff Team Manage and develop instructional coach team in supporting the site in implementation of the Academic Strategy and Model Co-observe and coach with team members in order to improve staff instructional practice Engage in observation of team member’s facilitation at the site and team level Engage in consistent critical thinking around how internal and external systems impact the role as a manager through the lens of racism and actively work toward an anti-racist, equitable and inclusive work environment for all team members Oversee Academic Strategy and Model Oversee the development and implementation of the site’s Academic Strategy and Model through strategic decision making, research, analysis and innovation for both Tier One supports and Tier Two interventions Oversee site development and implementation of the site’s Academic Curricula Plan, including research, acquisition, training, evaluation and implementation of curricula for all students served in math and literacy Oversee Instructional Management Strategy focused on support and accountability of observation & coaching practices, site instructional rounds, and instructional walk-throughs Oversee the development and implementation of corps and staff instructional trainings and resources to support the successful implementation of the Academic Strategy and Model Oversee data driven instruction practices at the site through supporting the school student assessment process, training on using data to inform instruction, and collaborating with Impact Analytics staff on effective data review and analysis Support math and literacy content staff leads in developing site supports that are aligned to the academic model and outcomes Engage in consistent critical thinking around how internal and external systems impact our academic work with students through the lens of racism and poverty and actively work toward anti-racist, equitable and inclusive instruction for all students Engage in co-observation and coaching and instructional walk-throughs in order to see academic model implementation, improve site instructional practices, and coach staff to improve individual practice Develop and Manage Strategic Instructional Partnerships Develop and manage strategic instructional partnerships at the School District of Philadelphia in order to ensure academic alignment and leverage professional development opportunities Develop and manage strategic external instructional partnerships that support our academic work through training and consultancy Support school partnerships through problem solving with Impact Delivery team and being a resource and partner in planning for partnership meetings and trainings related to instruction Engage instructional stakeholders at the site (including the Site Instructional Leadership Team and Impact Leadership Team) to ensure a consistent feedback loop and improvement Impact Department Leadership Serve as a member of the Impact department’s leadership team, collaborating broadly on the department’s overall leadership Collaborate and support the Learning and Development Director in the implementation of corps and staff L&D Engage in consistent critical thinking around how internal and external systems impact City Year through the lens of racism and actively work toward an anti-racist, equitable and inclusive work environment for all team members Organizational Initiatives and Site Support Participate in network-wide meetings and calls, providing insight, feedback, and collective problem solving. Serve as a member of the City Year Site Leadership Team, providing strategic insight into site priorities Engage in structured discussion and training on diversity, belonging, inclusivity and belonging aimed at developing stronger cultural competency, both individually and collectively as a site Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met,  including, but not limited to, the AmeriCorps member applicant interview process, staff interviews, stakeholder engagement, event and service day participation, and cross-departmental committees Attend overnight conferences throughout the year, including Impact Summer Charger, a week-long training conference for City Year staff held in Boston in July, as well as additional engagement and training activities throughout the year Basic Qualifications In order to succeed in this role, an applicant must have the following competencies:   Communication: Uses brand and storytelling strategically to inspire diverse audiences; coaches others to do the same; communicates effectively even in highly visible or adversarial situations. Relationship Development:  Strategically directs critical relationships to advance City Year’s mission; enables and supports City Year members and partners in their efforts to build strategic relationships by making connections and removing obstacles Team Collaboration and Leadership:  Builds systems and structures to facilitate collaboration and teamwork across the organization; inspires and mobilizes City Year communities to accomplish more than they thought was possible Drives Vision:  Generates a network-wide mindset and plays an active part in motivating, encouraging and rewarding individuals for their commitment and ongoing efforts to achieve long-term vision; changes systems, structures and policies that undermine vision; reinvigorates change processes with new projects and change agents Additional Qualifications Bachelor’s Degree required Minimum 5 years of relevant experience, with proven ability to deliver strong, measurable results Deep knowledge of instructional strategy, with a focused understanding of intervention for students not performing on grade level Knowledge of adult learning practices; experience leading adult learning a plus Knowledge of social emotional learning principles Comfortability with leading and facilitating in both large and small group settings Understanding of large-scale urban school systems; experience operating within such systems a plus Strong initiative and ability to work independently to achieve goals Proven track record of building highly effective teams and coaching to exceed goals through the delivery of high-impact service Energized by working with diverse teams and stakeholder groups committed to expanding educational opportunity in Philadelphia and advancing social justice High emotional intelligence and experience in developing a diverse and inclusive workforce and working effectively with people of different work styles and backgrounds Attention to detail and proven project management skills Effective systems builder and developer of process and protocols, along with the ability to socialize them as useful tools for department and site Ability to translate an organization or department’s vision into an operating plan, effectively communicate that plan and timeline to internal and external audiences, establish accountability metrics, and monitor performance Track record of anticipating challenges, securing resources to meet needs, linking decisions to their potential benefits and consequences, and seeking guidance and input through the planning or change process Ability to adapt and excel in diverse, youthful, high energy, entrepreneurial, and rapidly-changing environment Attitude essentials: growth mindset, passion for City Year’s mission, commitment to teamwork, grit and resilience Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans. To Apply Qualified applicants should apply and submit a resume with cover letter and salary requirements.  Applications without each of these 3 items will not be considered.  No phone calls, please.

City Year Chicago seeks an experienced, collaborative, and innovative Diversity Partnerships Director to support the City Year Chicago site in developing a broader lens of diversity, equity, and inclusion and sustaining partnerships within the community. Reporting to the Senior Director of People & Operations the Diversity Partnerships Director is responsible for driving strategy of diversity, equity, and inclusion work throughout the City Year Chicago site. The Diversity Partnerships Director will be the primary driver of City Year Chicago’s diversity and partnerships strategy to leverage all community assets to reach our key target audiences and expand its existing good will brand. To accomplish this, the Diversity Partnerships Director will manage local recruiter on strategic planning, goal setting and tracking, and ensuring high levels of success and accountability for results. Responsibilities Strategic Partnerships, Strategy Development, Collaboration, and Execution Manage local recruiter to establish and develop relationships to increase diverse recruitment pipelines for people of color from Chicago that generate applications to City Year Chicago.  Work with recruiter to execute outreach plan that will facilitate both organic and systemic recruitment leads and produce at least 125 applications to serve at City Year Chicago. Work with local recruiter to evaluate success of recruitment events occurring throughout the community. Work alongside the Senior Director of People and Operations managing existing partnerships that provide strategic benefits for AmeriCorps members. (i.e. housing, credentialing, living in Chicago). Work with site staff to create annual and long-term Diversity, Equity, and Inclusion (DEI) strategic goals and benchmarks. Lead analysis of current state of DEI work to determine priorities, recommendations, and action steps including more inclusive policies and procedures. Coordinate and leverage AmeriCorps member, alumni, and staff connections to inform and advance all local partnership efforts. Coordinate with all City Year Chicago internal departments in capturing, and communicating, the site-specific value proposition of serving with City Year. Diversity, Training, Facilitation, and Resources Work with department leaders to build a culture where staff are engaged and accountable in DEI efforts and understanding. Lead the DEI Committee to engage staff in this work and deepen our site’s DEI efforts Facilitate or secure external facilitators to foster dialogue (cultural competence, social justice, identity-work, etc.) amongst staff to create an environment of learning and support. Work towards establishing a baseline learning curriculum with DEI resources for staff. Collaborate with internal staff to support affinity or employee resource groups. Qualifications 5-7 years of professional experience in diversity, recruitment, or marketing experience Compelling communication skills to ensure connectivity to mission and appropriate style to diverse audiences. Experience in working with organizational leaders across departments to conduct analysis and generate insight regarding critical organizational questions Demonstrated ability to communicate and present ideas with clarity, credibility, humility and tact; lead with “the why” and apply emotional intelligence to projects and communicate. Demonstrated ability to anticipate and plan for questions, listen carefully, provide constructive feedback, and remain open and responsive to feedback Proven success operating in ambiguous and changing environments with the demonstrated ability to manage and prioritize projects, execute strategic plans, delegate tasks, and manage progress against goals for self and others, while addressing barriers to success Ability to manage multiple projects in a fast-paced environment with competing deadlines and take initiative in managing several projects with the utmost attention to detail. Experience planning and executing high performance events. Possesses openness, responsiveness, approachability and understanding of others’ perspectives with the demonstrated ability to maintain and build relationships through collaboration. Ability to work well independently and in a collaborative team environment. Strong connection to City Year culture, values and mission, for more information visit: https://www.cityyear.org/about-us/culture-values Proficiency with Microsoft Office platforms required. Required Documents   A cover letter and resume must be submitted to be considered for this position. Preferred resume formats will depict not only a candidate’s responsibilities and job functions in previous work, but will include specific, quantitative results where applicable. Additional quantitative context around specific budget sizes, team sizes, or other work environment information will help City Year compare the scale of your work environment with our operations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce.

The Impact Analytics Coordinator is responsible for supporting the data management, progress monitoring, and reporting activities that enable City Year personnel to deliver data-informed service and support to students and partner schools. The Impact Analytics Coordinator will be part of the Program and Service team, a group of dedicated and passionate professionals who believe that talented and diverse AmeriCorps members can have a dramatic impact on student success. The Impact Analytics Coordinator will report to the Impact Analytics Manager. In addition to supporting ongoing data collection, management and presentation, the Impact Analytics Coordinator will support the Impact Analytics team in building a culture of student progress monitoring among staff and corps to maximize outcomes for students with higher needs. City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. Responsibilities Assist the Impact Analytics team with the collection of student-level data to ensure accurate progress monitoring and reporting to CYLA leadership, staff and corps. Support the set-up and administration of multiple enterprise assessment platforms (HMH, DESSA). Extract, transform, and load (ETL) data into City Year’s databases and reports in a timely manner. Process daily updates/changes to student-level data and respond to staff data requests and questions as needed. Support the accurate and timely reporting of data to City Year Headquarters and multiple funding organizations. Support the Impact Analytics team in the creation and maintenance of progress monitoring dashboards / data visualizations field based staff and volunteers. Assist the Impact Analytics team in designing and delivering trainings for staff and AmeriCorps members on City Year’s data systems and frameworks. Support the broader service team in providing supports to other departments as needed through independent projects Qualifications: Required Ability to interpret and display data to engage audiences. Strong desire and ability to learn new hard and soft skills. Proficiency using Microsoft Office software (Word, Excel, Outlook and PowerPoint). Demonstrated ability to translate project goals into an action plan and to organize resources to meet timelines/deadlines. Demonstrated ability to build professional relationships with diverse peers and external partners. Excellent oral and written communication, organization, and customer service skills. Exceptional critical thinking and problem-solving skills, and experience supporting multi-faceted projects. Adhere to laws and regulations governing student data privacy (FERPA). Preferred but not required One year of data analysis experience (academic or professional preferred). Advanced Proficiency using Microsoft Excel. Experience in coding and business analytics a plus. Experience with Power BI, Tableau, Sisense, or other data visualization tools City Year and AmeriCorps alumni are encouraged to apply. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year Cleveland is seeking an enthusiastic, thoughtful, and meticulous coordinator to join the Learning and Development (L&D) team and Impact team. Reporting to the Learning and Development Director, the LDC is responsible in helping to provide holistic support for over 70 AmeriCorps members serving in partnering schools. As a part of the Impact team, the LDC will support the successful training, implementation, and evaluation of the Whole School Whole Child (WSWC) service model to ensure the delivery of high-quality service in our partner schools. The LDC will have an integral role on the Learning and Development and Impact Teams by coordinating logistics and maintaining systems and database for AmeriCorps member learning and development and program evaluation. Job Description The Learning and Development Coordinator will work closely with the L&D Director, as well as with all members of the site’s Impact and Operations Teams. AmeriCorps Member Learning and Development Support a holistic 10-month learning and development program that includes orientation and ongoing trainings, coaching, and large-scale learning events. Coordinate logistics for all learning events and training days to ensure programming, space, and material needs are met for both the site and external partners. Communicate all L&D related information to AmeriCorps members and staff so the AmeriCorps members and staff are able to access information regarding upcoming opportunities and events. Maintain training calendars, session content and materials, and attendance records and ensure all necessary information is readily available for staff and AmeriCorps members. Research and collect supplemental learning materials to create and/or improve training content. Support the evaluation of training programs by designing surveys, collecting feedback, and proposing program modifications - based on trends from AmeriCorps member feedback and school observations. Facilitate meaningful learning experiences using adult learning principals and interactive training methods to ensure AmeriCorps member engagement with session content. Program Evaluation & Progress Monitoring Support the timely upload of data across service areas (attendance, behavior, and course performance) into City Year’s online database. Monitor data reporting systems to communicate team and site-level progress to Impact team. Support the accurate and timely reporting of data to City Year Headquarters, external funders and stakeholders, City Year Cleveland staff and AmeriCorps members, and school and district partners. Support Impact team in the creation of engaging data visualizations, including site-wide and school-specific progress monitoring and outcome data. Support the set-up and administration of multiple assessment platforms. Site and Network Collaboration Participate in observations and field support as needed to help understand the training and service needs of AmeriCorps members. Act as an active member of the City Year national network by participating in conference calls, responding to e-mails, and completing other tasks as necessary. The LDC may also be asked to lead on select network initiatives, including all Cleveland Impact department prototypes. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.