Oct 17, 2019
SUMMARY OF POSITION : Sales operations managers make sure Consumer sales teams are running as efficiently and productively as possible. The responsibilities of the Sales Operations manager includes the administration of the day to day activities at the call center, oversee business analytics, achievement planning, training and workforce planning. ESSENTIAL DUTIES AND RESPONSIBILITIES: Act as the point of contact for the Sales Operations Team. With the guidance of the VP of Consumer Sales, define monthly objectives to drive the Consumer Sales teams to hit key milestones to increase acquisition and activation. Provide recommendations and take actions based on strategic objective, forecast or performance metrics. Create and maintain documentation on sales processes, policies and relevant sales training materials and assist wit onboarding new sales talent. Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the VP of Consumer Sales and Sales Managers. Produce and review actionable and accurate sales reporting and BI tools for Enrollment Advisors, Sales Managers and VP of Consumer Sales. Responsible for the day to day needs of the call center. In partnership with the VP of Consumer, HR and Sales Manager ensure staffing levels are adequate at all time. QUALIFICATIONS AND EXPERIENCE: Bachelor's degree in a technical or business-related field is preferable. 5+ Years of experience in sales operations. Experience using SalesForce is preferable. COMPETENCIES: Enter Text: (knowledge, skills (soft and hard) and abilities) SUPERVISORY RESPONSIBILITITES: The following positions will report to the Sales Operations Manager: Consumer SalesForce Admin light Sales Trainer Lead Qualifier Team ESSENTIAL PHYSICAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk use hands to finger, handle or feel, reach with hands and arms and exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
Berlitz US Tempe, AZ, USA Full-time