Dec 09, 2019
Description Position at IDEA Public Schools About IDEA Public Schools At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities! IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve nearly 53,000 students across Texas and Louisiana. By 2022, IDEA will serve 100,000 students. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions and new launches in Houston (2020), Permian Basin (2020), and Tampa Bay (2021)! When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. To learn more about IDEA, check out this video . About San Antonio San Antonio is the nation's 7 th largest city and boasts the highest rate of population growth across the U.S. As the San Antonio region continues to grow rapidly, IDEA is committed to increasing our community presence to provide the best experience for all families and children. In May 2019, we welcomed our region's first graduating seniors. We believe through the hard work of our passionate IDEA Team & Family; college acceptance and matriculation can be realized. Currently, 1 in 6 San Antonio students' graduate college ready. Changing this statistic for the better is part of the promise IDEA makes to current and incoming students. Join our IDEA San Antonio family as we are poised to serve 29,000 students at 37 local schools by 2022. Role Mission : Th e Regional Manager of Human Resources (RMHR) is charged with executing human resources, employee/parent relations , and legal/regulatory compliance within the region they serve. The R M HR will business partner with the regional Executive Director, regional leaders , and staff to provide employee relations and expertise in employer risk mitigation, case management , and consultation on matters involving legal and regulatory compliance (including leave practices, workers compensation, unemployment, internal and external investigations). The RMHR is a strategic partner of the regional lead team responsible for executing the regional human resources and compliance strategies and managing the implementation and execution of related policies and practices to ensure achievement of staff retention, compliance, and organizational health. Accountabilities: 1. 100% of staff complete all required HR Trainings - with 90% completing by deadline Deliver professional development in the region to build manager knowledge and skills in employee/student relations practices Diligently track training progress of regional staff and provide updates and plans to regional leadership team for hitting goal Train and guide leaders and administrative assistants through the FMLA/Leave, unemployment and workers compensation process es Provide leadership on HR training initiatives and partner closely with leaders to develop consistent strategies and tactics to support when managing change 2. 100% compliance and audit-ready for all state/federal authorizers and regulatory agencies Execute on all regulatory compliance practices involving staff including areas of educator credentials and certifications, background and criminal history management, staff and student grievances, consistently ensuring compliance with all applicable laws Provide guidance and , when appropriate , manage process for court and legal matters Lead on EEOC, TWC, TEA, DOE, Region ESC investigations and/or claims for the region Complete and/or oversee monthly and annual audits and engage with staff according to audit protocols ( I - 9, criminal background checks, external audit information collection , etc.) P artner with regional leadership to implement risk-mitigation solutions , as directed by the risk management and internal audit teams and HR leadership Collaborate and train recruiters, selectors, talent managers , new hires team , and employee information systems team to understand, identify and troubleshoot licensing/certification requirements based on applicable role Lead s pecial projects to enable IDEA P ublic Schools to remain complian t in all areas of our work 3. 85% staff retention for assigned region - with no gap in teacher retention Promote a "grow and develop" mindset within IDEA leaders and support them to be able to: make good employment decisions, develop and support capable staff, provide managerial leadership, mentoring and direction, conduct crucial conversations, and identify and implement improvement strategies for specific skills and mindsets Support and provide strategies to regional leaders and employees to resolve behavior, conduct and performance concerns at the lowest level Participate in regional meetings to learn about employee relations concerns and share employment law expertise and guidance as needed (regional HA staffing tactical, regional leadership tactical, operations team meeting, principal/regional leader check-ins) C ontinuously review and analyze retention and exit data to identify trends and provide strategies to achieve goals 4. 80%-win rate of unemployment claims filed Ensure all unemployment claims are responded to by the deadline Su p port on training talent managers in proper documentation and disciplinary actions to support the unemployment claim process Engage with managers in all staff performance documentation, disciplinary actions , and employment decisions Coach and develop leaders on how to effectively use progressive discipline to correct behaviors and reset expectations by providing feedback on performance improvement plans Represent IDEA in unemployment hearing cases as needed 5. Resolve 90% of staff and parent relations concerns and investigations within five (5) business days in accordance to standard operating procedures ; formal complaints resolved within 30 business days Answer and resolve calls from IDEA Hotline within 24 hours Monitor HR Call Support Center (Zendesk) and ensure tickets are acknowledged within 12-hours and resolved within 48-hours when applicable Ensure escalation protocol for staff relations cases are followed accordingly Review and provide feedback on investigative documentation, ensuring every investigation has a complete investigative file on record Review past concerns and issues related to investigation area for problem solving; work with regional leadership to develop consistent practices around performance and accountability 6. Build relationships of trust and collaboration with leaders and staff , so that 100% report being satisfied or highly satisfied with the partnership Initiate regular communication and presence with regional leaders and staff you support; seek and give honest two-way feedback Share information related to the health of your business partnerships within the region and organization Embrace the challenge of navigating complex business partnerships (sometimes encountering resistance), and seize this challenge as an opportunity to influence transformation at any and all levels of the organization Help clients and other partners understand the connection between sometimes seemingly dichotomous priorities (e.g. national/regional, individual/collective, short term/long term) 7. Live Values of IDEA Believes and is committed to our mission: that all students are capable of getting to and through college Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Embodies IDEA's core values Supervisory Responsibilities: The RMHR will directly supervise the regional HR Clerk Competencies: Mission and Vision Focus - fundamentally believe that when the adults in the system get it right, student achievement and success follows Record of Results - a chieve established goals and continuously improve to move the needle i n results year over year Problem Solving - identify problems, collaborate , influence and recommend solutions an d take action to resolve Business Partnership - v iew every opportunity as a chance to meaningfully partner with leaders and staff to achieve outcomes Communication - b e honest, objective and confident , adjusting communication style to influence and motivate action and behaviors Qualifications: Education: Bachelor's d egree required Experience: 3 + years in a HR, employee relations, or c ompliance/ r isk m anagement capacity Licenses or Certifications: PH R preferred Knowledge and Skills: Experience in all areas of human resources, including talent management, change management, staff relations, organizational development and training Possess solid business acumen for processes outside of HR Experience applying analytical and process driven HR practices Experience providing exceptional customer service to internal and external stakeholders Experience apply strategic thinking in all experiences and then working in a hands-on fashion to accomplish multiple goals / priorities Experience coaching and providing upward feedback to all levels in the organization IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.
IDEA Public Schools
San Antonio, TX, USA
Full-time