11 jobs found

About KIPP Bay Area Public Schools KIPP is a non-profit network of 224 college-preparatory, public charter schools across the country educating early childhood, elementary, middle, and high school students. KIPP schools are united by a common mission, a commitment to excellence, and a belief that if we help children develop the academic and character strengths they need for college and choice-filled lives, they will be able to build a better tomorrow for themselves, for their communities, and for us all. There are currently 15 KIPP schools across the Bay Area educating nearly 6,000 students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, and Redwood City and supporting over 3,000 alumni around the country. Position Overview The Founding School Operations Leader will join KIPP Bay Area Public Schools during an exciting phase of growth as we launch our newest school. The Founding School Operations Leader is instrumental in building and sustaining a thriving, college-preparatory school from the ground up. At KIPP Bay Area Public Schools, School Operations Leaders are the strategic business and operational directors of our schools. We actively develop the broad skill set required of School Operations Leaders and prepare them for organizational leadership within and beyond our network. KIPP is seeking an experienced people and project manager to ensure the consistent execution and coordination of KIPP’s strategic priorities, manage day-to-day school operations, support and scale growth, drive efficiencies and systematization, and partner with instructional leaders to ensure procedures at our school maximize time students spend learning. The School Operations Leader is a senior, school-based leadership role that oversees all finance and operations functions necessary to run a high-performing school. The School Operations Leader is responsible for driving the school’s launch, including logistics and procurement, recruitment, enrollment, and year-over-year student retention strategy, driving all internal and external school communications, meaningfully engaging KIPP’s parent community, and managing the school’s operational budget. The SOL is also responsible for setting and maintaining a vision for operational excellence, contributing to the design of the operation’s organization structure and for future operational needs including driving strategy, priorities, and projects that will best achieve KIPP’s goals and objectives year over year. KIPP’s School Operations Leaders are passionate about working with kids, parents, and staff. They know the importance of excellent education and believe all students deserve the opportunity to attend an excellent school. They are effective operations directors, detail-oriented project managers, and visionary entrepreneurs. They care about developing a school culture through effective systems and supporting community efforts. They embody KIPP’s values of grit, love, curiosity, zest, and gratitude. This role will report to the School Leader and is also accountable to the Operations team at the Regional Support Office (RSO), which supports all KIPP schools in the Bay Area. This position is based on the Peninsula and is open October 1st. Key Responsibilities: Model and support implementation of the school’s vision and goals Contribute to school-wide planning and prioritize time to accomplish goals Develop emerging leaders on the operations team with the School Leader’s guidance Model strong staff and student culture. Develop and manage school-wide policies, systems, and procedures Collaborate with School Leader on hiring diverse, highly-effective teachers and school staff Serve as the primary liaison between the school and the Regional Support Office (including ensuring fiscal and human resources are in compliance, managing student information and assessment systems, and leading structured recruitment and enrollment practices) Roles and Responsibilities Provide school operations leadership and supervise and support school operations team Manage Operations Associates (OA) in areas of  student attendance and enrollment Ensure OA successfully manages the school’s main office and serves as the face of the school by answering questions from parents, students, and visitors Support OAs with the maintenance of student records (both paper and electronic) Provide front office staff with guidance on implementing and managing communication systems with families (e.g. newsletters, mailings, flyers) Design thoughtful and differentiated professional development opportunities  for the Operations Team to enable the ongoing growth and development of Operations Associates and Operations Coordinator As a key member of the school’s leadership team, the SOL partners with the school leader to build a safe, joyful learning environment Manage day-to-day school operations Lead overall move-in and preparation of school facility Support student attendance goals and reduce truancy and chronic absenteeism by ensuring staff and families follow attendance procedures, managing attendance accounting, and reporting, and supporting the school’s process for addressing truancy Help plan and host on-campus and off-campus school events, including weekend community days, parent learning opportunities, student field trips, and more Support implementation of regional policies and procedures related to operations, safety and risk management, technology, facilities, development, data management, and marketing Oversee all aspects of facilities maintenance, janitorial services, food service operations, procurement and inventory of school supplies Drive all strategic communications Support School Leader in writing and disseminating all strategic communication to school staff members (including weekly newsletters, debriefs, and internal instant messaging tools) Write, review and/or edit bilingual parent-facing communication, including but not limited to weekly newsletters, announcements, emergency text messages, and social media updates Define all parent-facing deadlines, and drive strategic efforts to ensure 100% of families complete necessary action items (i.e. completing applications, turning in order forms, etc.) Lead student recruitment and enrollment process Partner with School Leader and regional finance team to thoughtfully design enrollment targets and corresponding school staffing plans Manage student recruitment and enrollment process from start to finish, including marketing, canvassing, and community engagement; collecting applications and interest forms; sending acceptance letters; ensuring ongoing communication with families; managing the waitlist; and developing and implementing summer retention activities to ensure all enrolled students attend on the first day of school. Schedule and organize orientation sessions and engagement opportunities for new families Manage multi-million dollar school operating budget Partner with School Leader to define budgetary priorities each school year Manage all schoolwide purchasing in alignment with budgetary priorities Create systems for delegating budgetary management to grade level and department leads Partner with the regional finance team to forecast year over year spending needs and corresponding schoolwide enrollment and staffing targets Lead talent recruitment, hiring, promotion, and human resource processes Partner with school leader to design a recruitment strategy rooted in equitable hiring practices Lead the recruitment, interviews, candidate assessment, and onboarding of all new school staff Design and implement systems for equitable staff promotion Support the School Leader in driving organizational clarity through year over year role definition to ensure that the staffing model best supports the needs of the school Ensure compliant human resource practices, including workers compensation claim reporting, uniform complaints, Title IX and other required systems that support the wellbeing of school staff Skills and Qualifications Unquestioned integrity and commitment to KIPP Bay Area Public Schools’ mission and values 2-3 years of project management experience with clear stakeholder engagement 1-2 years of people management experience preferred Spanish proficiency required Proficiency in Microsoft Excel, PowerPoint, Word, and Google Suite required Ability to self-direct, prioritize and multi-task among competing goals Experience and comfort working in a fast-paced, entrepreneurial environment Demonstrated ability to work well with others and build relationships across teams Excellent written and verbal communication skills with keen attention to detail Bachelor’s Degree and 3+ years of work experience or 5+ years’ work experience strongly preferred Salary & Benefits We are dedicated to you and your family's well-being! KIPP offers a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.

About KIPP Bay Area Public Schools KIPP is a non-profit network of 224 college-preparatory, public charter schools across the country educating early childhood, elementary, middle, and high school students. KIPP schools are united by a common mission, a commitment to excellence, and a belief that if we help children develop the academic and character strengths they need for college and choice-filled lives, they will be able to build a better tomorrow for themselves, for their communities, and for us all. There are currently 15 KIPP schools across the Bay Area educating nearly 6,000 students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, and Redwood City and supporting over 3,000 alumni around the country. Position Overview The Operations Coordinator is responsible for supporting the front office of the school and the staff in creating a joyful learning environment. They will serve as the first point of contact for any students, families, staff, or visitors in the office. They will assist in the implementation and maintenance of clear operational systems that allow the instructional team to focus on teaching and learning. They will provide leadership as the main point of contact during the after-school program hours in the absence of the Program Manager. Roles and Responsibilities Office Set-Up & Operations Welcome and direct visitors according to the school’s sign-in procedure Manage the process of collecting all cumulative folders from previous schools Assist in asset tagging all technology in the classrooms and keeping an accurate inventory of these items Manage all school inventory of furniture and supplies Maintain general organization and upkeep of office Support Scholar Services Coordinator in all daily school operations tasks Recruitment & Enrollment Maintain databases by inputting registration packets and miscellaneous student information Assist in managing all incoming applications and enrollment paperwork for new and returning students After School Program Provide leadership and supervision to program staff, acting as the primary point of contact in the absence of the Program Manager Manage front office during after school program hours including but not limited to helping all parents that come to the school office and maintaining general organization Ensure a safe, positive after-school learning environment for all students. Communicate with teachers, administrators, and parents to ensure the academic and personal success of students. Create attendance-taking procedures and manage all documentation associated with student attendance Support the collection of program data such as attendance and activity outcomes. Model positive behavior and classroom management techniques with children. Ensure activity set-up, clean-up, and facility cleanliness and organization. Miscellaneous support Manage collection and record-keeping of various student fees Support team as needed to build a safe, joyful learning environment Skills and Qualifications High school diploma required Previous work experience strongly preferred Experience working in a school or non-profit preferred Ability to self-direct, prioritize and multi-task among competing goals  Comfort with working in a fast-paced, entrepreneurial environment  Demonstrated ability to work well with others and build relationships across teams Excellent written and verbal communication skills with keen attention to detail Unquestioned integrity and commitment to KIPP Bay Area Public Schools’ mission and values Salary & Benefits This is an hourly, non-exempt position that includes full benefits: medical, dental, vision, and retirement benefits.

As a member of the People & Operations team, the People Operations Coordinator will play a critical role ensuring staff and corps have the necessary tools, resources, and support to drive student impact and operational excellence. Reporting directly to the People & Operations Director, the People Operations Coordinator will play a key role in staff hiring, onboarding, and human resources administration. S/he will support building, developing and retaining a diverse, engaged, and high-functioning staff. S/he will be responsible for site operations to optimize, integrate and align people processes with department and site wide initiatives City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. This position is ideal for someone interested in building skills in human resources and learning about running a successful high impact non-profit. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development. Job Description Hiring & Onboarding Lead hiring process for open coordinator level staff positions; reviewing resumes, conducting screenings, and providing resources support, and guidance to hiring managers Support hiring coordination and execution for all open position, including scheduling interviews, preparing interview materials, and maintaining candidate files Coordinate new onboarding logistics including ensuring all new staff have all necessary materials, information and support to start strong Partner with the People & Operations Director and site hiring managers to design and implement strong new hire onboarding experience Train and support staff with understanding and navigating CY benefits and organizational resources Coordinate staff background and compliance checks within all CY & federal timeline requirement Maintain database of all hiring materials Staff Engagement & Development Support Curate monthly email and maintain an internal website of professional development resources and opportunities Manage professional development partnerships and subscriptions Manage oversight of staff professional development funds including purchasing and tracking expenses Lead community building program connecting staff to field work in schools Lead cross-departmental staff community building committee Coordinate staff meetings and retreats logistics (including catering and setup) In partnership with Headquarters staff, coordinate annual online respect in the workplace training launch and progress monitoring for staff and corps Support implementation and analysis of staff surveys to support staff engagement and strong site practices   Plan events and activities to celebrate and appreciate staff members, including holiday gatherings, celebrations, and seasonal initiatives Site Information Maintain site information tools (listservs, phone lists, emergency contact info, site calendar, etc.) Build and maintain City Year’s content management system to ensure effective collaboration and information sharing: Update system with timely and relevant information Organize and maintain updated site files Update and manage permissions Support ongoing site training and development Oversee updating and maintenance of internal photo directory Site Operations Oversee front desk during business hours, including fielding general calls and voicemails to office. Support site use of City Year human resources system, workday, including training staff Coordinate office space use; manage conference room calendars and coordinate guest reservations Maintain and improve operational processes and procedures to sure the site runs smoothly and efficiently including ensuring staff are fully trained and comply Coordinate staff and corps travel needs  Support supply ordering in a timely manner to ensure staff have the materials they need to be successful Support management of office space to ensure consistent organization and cleanliness Serve on the corps onboarding committee, including supporting uniform distribution Support other department functions as needed Partner with CYLA departments and staff through confirmed corps and stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met Qualifications: 1-2 years relevant experience in non-profit, human resources, operations, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Excellent customer service skills; able to balance own projects against the needs of others Savvy with and interest in technology Strong track record of learning new technology systems and tools quickly Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Sets high expectations for self and others with a positive can-do attitude Proficiency in Microsoft Office Suite; experience with Workday or SharePoint a plus Experience with and commitment to community service, national service and/or the development of young people as leaders Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies:   Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas, but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational and technical information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results : Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They l ook beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development: Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

As a member of the People & Operations team, the Site Operations Manager will play a critical role ensuring staff and corps have the necessary tools and resources to drive student impact and operational excellence. Reporting directly to the People & Operations Director, the Site Operations Manager is responsible for the day-to-day site operations including providing top-notch customer service as well as establish managing IT and operational systems to ensure site-wide goals are met. S/he will be responsible for tracking all expenses in a timely and accurate manner to ensure optimal use of resources that CYLA comes in at or under budget. This position plays a critical role in ensuring our site is effective and intentional by planning ahead, anticipating challenges, coordinating resources, and supporting site development, which is central to CYLA’s strategic plan for increased impact in schools. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development. City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. Job Description Site Operations Manage relationship with building management to proactively address issues in a timely manner. Manage supply ordering in a timely manner to ensure staff have the materials they need to be successful Coordinate office space use; manage conference room calendars and coordinate guest reservations Maintain and improve operational processes and procedures to sure the site runs smoothly and efficiently including ensuring staff are fully trained and comply Manage policies and procedures of office space to ensure consistent organization and cleanliness Manage office vendor services & relationships Support office emergency preparedness Coordinate staff and corps travel needs  Site Information Technology Serve as an Information Technology Services (ITS) site point, working closely with Headquarters’ ITS department to ensure that staff and corps are properly equipped to deliver high-quality service Manage distribution, repair, and maintenance of all technology and equipment; Maintain accurate records Manage staff and AmeriCorps Member account setup Troubleshoot issues as they arise (computers, accounts, printers, fax machines, desk phones, cell phones, building fobs, keys, projectors and A/V needs) Support maintaining City Year’s content management system to ensure effective collaboration and information sharing: Update system with timely and relevant information Organize and maintain updated site files Update and manage permissions Support ongoing site training and development Budget & Finance Management: Account for 100% of CYLA’s purchases and expenses Review expense ledgers monthly and reconcile any errors Assist with annual site budget planning process and prepare monthly budget updates Prepare and monitor school and group level budgets to ensure program staff have information necessary to meet programmatic needs Manage all supplier requests and submit all site invoices for payment  Monitor significant and time sensitive invoices to ensure timely payment Review all site reimbursements and recurring invoices for accuracy Manage site purchase cards including coding and submission of all spending documentation Coordinate site contracts submission and approval process Liaise with headquarters finance department to ensure CYLA financial requests are met Ensure staff are fully trained and comply with all financial policies & procedures Additional Site Support: Support operations of CYLA site to ensure staff have the information, materials and supplies necessary to provide excellent service Support corps onboarding, uniform distribution and other department functions as needed Partner with CYLA departments and staff through confirmed corps and stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met Qualifications: 2+ years relevant experience in non-profit, operations, finance, IT, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Savvy with and interest in technology Strong track record of learning new technology systems and tools quickly Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Excellent customer service skills; able to balance own projects against the needs of others Sets high expectations for self and others with a positive can-do attitude Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint a plus Experience with and commitment to community service, national service and/or the development of young people as leaders. Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies:   Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas, but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational and technical information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results : Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They l ook beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development: Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

As a member of the HR & Operations team the Corps Operations Coordinator will help ensure that the CYLA corps and staff have all the materials, information and support they need to effectively do their jobs. Reporting to the HR & Operations Director, the Corps Operations Coordinator will provide top-notch customer service to the staff and corps and establish efficient operational systems in the areas of corps administration, uniform management, office operations, and HR to ensure site needs and goals are met. This position plays a critical role in ensuring effective use of resources, and a well-equipped staff which is central to CYLA’s strategic planning and increased impact in schools. This position is ideal for someone interested in learning about running a successful high impact non-profit. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development. City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong.   Responsibilities Corps Member Administration and Support Support corps member onboarding planning and execution, serving as the operations lead on the Corps Onboarding cross departmental committee Ensure corps members are well informed about CYLA operational procedures and serve as the primary point of contact for related questions Send weekly Operations Corner, and bi-weekly Senior Corps training and communication newsletters Manage CYLA Help Desk by assigning cases and responding within 48 hrs to support requests. Manage Metro transit pass account including placing orders, replacements, cancellations, and annual contract renewal Assist with logistics and procuring space for corps events and gatherings Visit schools to provide operational support to corps and staff Uniform Management Serve as the site’s uniform manager, working closely with Headquarters and our uniform vendor Aramark to ensure that staff and corps are equipped with all uniform parts Manage the distribution and exchange process for the site, including name tags, and ID Badges Manage all uniform inquiries and maintain a well-organized inventory of uniform parts Site Operations Manage after-hours calendar, corps and staff training calendars, and compliance to policy. Support updating our City Year content management system, cyconnect, and site calendars with timely and relevant information. Support training and development of AmeriCorps Member who design and manage school team content management websites Coordinate front desk coverage during business hours, including fielding general calls Support van management and IT equipment check out process to ensure equitable use across the site Support site technology distribution and troubleshooting Human Resources and Special Projects Serve as a point of contact for AmeriCorps members around benefits, including payroll and health benefits. Coordinate internship recruitment & hiring program Support other HR & Operations department functions as needed. Partner with CYLA departments and staff through stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met. Qualifications: 2+ years relevant experience in non-profit, operations, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Holds self-accountable, sets high expectations for self and others with a positive can-do attitude Proven interpersonal skills with an ability to build capacity in peers Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint a plus Thrives in diverse, youthful, high energy, entrepreneurial environment Experience with and commitment to community service, national service and/or the development of young people as leaders Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies: Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results: Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They look beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development : Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

As a member of the HR & Operations team the Corps Operations Coordinator will help ensure that the CYLA corps and staff have all the materials, information and support they need to effectively do their jobs. Reporting to the HR & Operations Director, the Corps Operations Coordinator will provide top-notch customer service to the staff and corps and establish efficient operational systems in the areas of corps administration, uniform management, office operations, and HR to ensure site needs and goals are met. This position plays a critical role in ensuring effective use of resources, and a well-equipped staff which is central to CYLA’s strategic planning and increased impact in schools. This position is ideal for someone interested in learning about running a successful high impact non-profit. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development. City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. Corps Member Administration and Support Support corps member onboarding planning and execution, serving as the operations lead on the Corps Onboarding cross departmental committee Ensure corps members are well informed about CYLA operational procedures and serve as the primary point of contact for related questions Send weekly Operations Corner, and bi-weekly Senior Corps training and communication newsletters Manage CYLA Help Desk by assigning cases and responding within 48 hrs to support requests. Manage Metro transit pass account including placing orders, replacements, cancellations, and annual contract renewal Assist with logistics and procuring space for corps events and gatherings Visit schools to provide operational support to corps and staff Uniform Management Serve as the site’s uniform manager, working closely with Headquarters and our uniform vendor Aramark to ensure that staff and corps are equipped with all uniform parts Manage the distribution and exchange process for the site, including name tags, and ID Badges Manage all uniform inquiries and maintain a well-organized inventory of uniform parts Site Operations Manage after-hours calendar, corps and staff training calendars, and compliance to policy. Support updating our City Year content management system, cyconnect, and site calendars with timely and relevant information. Support training and development of AmeriCorps Member who design and manage school team content management websites Coordinate front desk coverage during business hours, including fielding general calls Support van management and IT equipment check out process to ensure equitable use across the site Support site technology distribution and troubleshooting Human Resources and Special Projects Serve as a point of contact for AmeriCorps members around benefits, including payroll and health benefits. Coordinate internship recruitment & hiring program Support other HR & Operations department functions as needed. Partner with CYLA departments and staff through stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met. Qualifications: 2+ years relevant experience in non-profit, operations, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Holds self-accountable, sets high expectations for self and others with a positive can-do attitude Proven interpersonal skills with an ability to build capacity in peers Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint a plus Thrives in diverse, youthful, high energy, entrepreneurial environment Experience with and commitment to community service, national service and/or the development of young people as leaders Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies: Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results: Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They look beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development : Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.