Dec 04, 2019
ESG delivers Customer Success as a Service by helping companies efficiently extend their customer coverage model with a pay-for-performance approach that's powered by people. Founded nearly 15 years ago to help high-tech companies grow their recurring revenue businesses, we became experts in marketing, selling, and supporting our customers' end-users. How does an Inside Sales Representative play a role in our Customer Success as a Service vision? ESG is the industry-leading provider of software training sales. Our Education Sales teams help our client's customers realize maximum value from their software purchases by ensuring those customers get the training they need. After more than 15 years of experience, we realized that well-trained customers get up and running faster, are more likely to use the software they purchased and often become advocates of the products they use - All of this makes our clients very happy. Better onboarding, increased usage and stronger advocacy are key contributors to what our industry calls "Customer Success." Thus, ESG's Education Sales Teams play a critical role in our client's Customer Success strategy. We are looking for competitive and motivated Inside Sales Representatives to join our team! The Inside Sales Representatives at ESG focus on increasing training revenue and improving customer satisfaction. Our most successful Inside Sales Representatives develop strong customer relationships and deliver value that exceeds our customer's expectations. Inside Sales Representatives will use a consultative selling approach to build awareness for software training classes, certification programs, private events, and self-paced training products. Responsibilities: Sell training courses to end user businesses Work with partners to identify leads and revenue growth opportunities Help end users to self-select the appropriate courses Build training plans based on client's needs in the SLED (State, Local Government, Education) territory Reach and exceed key performance indicators Manage expectations and overcome objections Be a proactive, driven, and independent, but also a strong team player Phone and email communication with IT professionals regarding: Class schedules and availability Certification programs Course content and learning objectives Registration and cancellation policies Payment options Other related topics Ideal Candidate: Bachelor's degree is preferred, but not required Experience work with SLED (State, Local Government, Education) customers Experience working with partners is required. 2+ years of sales experience Excellent problem solving and analytical skills Reliable and highly organized Self-motivated with strong multi-tasking skills Excellent interpersonal and communication skills, both written and verbal Above average abilities with Microsoft Office Suite, Outlook, and Salesforce Continuous learner that is willing to update their product knowledge on an ongoing basis ESG offers an exciting work environment that is continually evolving, with competitive salaries, and a comprehensive benefits package. ESG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status.
Education Services Group Cincinnati, OH, USA Full-time