Feb 15, 2023
Job Title: Specialist - Help Desk Department: Information Technology Pay Grade: O190 FLSA Status : Non-Exempt Reports to: Manager IV - Software Support This is a full-time ongoing position working Monday - Friday, 9:30a.m. - 6:00p.m. GENERAL PURPOSE Responsible for providing support for users of District technology and information systems (student and business management); analyzing problems and issues related to the information systems and related technology; providing high quality remote customer service. ESSENTIAL JOB FUNCTIONS Answers incoming support calls and attentively listens and accesses customer needs to determine the best possible solution. Answers incoming support email requests and provides an effective response that needs the customer's needs. Maintains documentation on support calls, support email and knowledge base articles that provide users guidance on solving common problems. Communicates service issue resolution statuses to all...
TrulyHired
Springfield, MO, USA
Full-time