21 Customer Success jobs

At City Year, our mission is to ensure every child succeeds through closing gaps in high-need schools. We are looking for passionate young people to dedicate a year of service as City Year AmeriCorps members and impact students as tutors, mentors, and role models. We are seeking a Regional Recruitment Manager to inspire these young people to join our mission and serve as a City Year AmeriCorps member. You will contribute to our work by establishing, developing, and sustaining community partnerships that create a pipeline of talented and diverse applicants ages 18-25 for the City Year AmeriCorps member program. You will be responsible for establishing new and leveraging existing partnerships with a variety of local organizations that are focused on serving youth across all the neighborhoods of Tulsa, OK to increase awareness of the opportunity to serve with City Year. You will be immersed in the community, and this position may require significant travel in and around Tulsa, OK to establish effective relationships that will compel young people to apply and serve with City Year. Reporting into the Regional Recruitment Director for the Central Region, you will work collaboratively with both the National Recruitment and Admissions department and City Year Tulsa team adding recruitment capacity to generate leads and applications for the City Year network. Job Description Customer-focused Lead Management and Application Generation Develop relationships and communication strategies to cultivate leads through the City Year application process. Utilize lead management process to identify and cultivate leads through targeted, customer-focused multi-channel (phone, online, in-person) communication that ensures that leads are well informed about City Year and the AmeriCorps member experience.  Engage and support leads interested in serving at City Year in application submission. Marketing Activities Build relationships and execute local marketing efforts within partnership accounts to measurably raise awareness, familiarity, and understanding of City Year to prospective applicants throughout the greater Tulsa area. Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships. Manage, Grow and Develop Partnerships Develop a plan with and for City Year staff to build strong relationships with key stakeholders such as university/community college career counselors, youth program directors and administrators, high school guidance counselors, and community leaders that will produce a consistent and strong applicant pool. Develop and coordinate presentations at area career fairs, targeted student group meetings and classes, and tabling events.  Create innovative approaches to reach and communicate with groups of eligible prospects and student populations. Develop and manage partnerships and key strategic relationships with the goal of expanding the reach of the national recruitment team with your local market. Performance Analysis and Strategy In conjunction with team leadership, develop engagement strategies through use of historical data. Regularly compare activities to applicant and confirmation yield and assess ROI for activities.  Utilize established AmeriCorps member profile to identify trends in successful applicants from portfolio accounts. Use real-time data to report on progress and course correct recruitment activities and strategy as necessary. Develop Strong Internal Relationships Build and manage a strong relationship between City Year Tulsa and the Regional Recruitment and Admissions Team supporting best practice sharing, collaborative problem solving, and collective achievement of filling the City Year corps with highly qualified and diverse AmeriCorps Members. Qualifications 2-4 years of experience; 1-2 years of experience in relationship development with institutions such as colleges, high schools, clubs, and community-based organizations to meet organizational objectives. Strong cultural competency and passion for diversity, inclusivity, equity, and belonging work Personable and thoughtful approach to engaging diverse groups, particularly young adults.   Strong oral and written communication skills for internal and external audiences. Ability to deliver strong and inspirational messages to large groups. Calendar management, event planning, and logistics experience. Experience working in a team environment. Problem-solving and analytical skills Exhibit a passion for City Year’s mission and values . Demonstrated ability to work with individuals with diverse backgrounds, interests, and skills. Ability to travel frequently; includes having a driver’s license (personal vehicle a plus, approved work-related mileage will be reimbursed). Sales, customer service experience a plus Volunteer, corporate, or academic recruitment experience a plus Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

As a member of the People & Operations team, the Operations Manager will play a critical role ensuring staff and corps have the necessary tools and resources to drive student impact and operational excellence. Reporting directly to the People & Operations Director, the Operations Manager is responsible for executing the day-to-day site operations including providing top-notch customer service as well as establish managing IT and operational systems to ensure site-wide goals are met. S/he will be responsible for tracking all expenses in a timely and accurate manner to ensure optimal use of resources supporting site leaders to ensure CYLA comes in at or under budget. This individual contributor position plays a critical role in ensuring our site is effective and intentional by planning ahead, anticipating challenges, coordinating resources, and supporting site development, which is central to CYLA’s strategic plan for increased impact in schools. The ideal candidate is a creative problem solver and strategic thinker with a passion for cross-team relationship development. City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. Job Description Operations Manage relationship with building management to proactively address issues in a timely manner. Manage supply ordering in a timely manner to ensure staff have the materials they need to be successful Coordinate office space use; manage conference room calendars and coordinate guest reservations Maintain and improve operational processes and procedures to sure the site runs smoothly and efficiently including ensuring staff are fully trained and comply Manage policies and procedures of office space to ensure consistent organization and cleanliness Manage office vendor services & relationships Support office emergency preparedness Coordinate staff and corps travel needs  Information Technology Serve as an Information Technology Services (ITS) site point, working closely with Headquarters’ ITS department to ensure that staff and corps are properly equipped to deliver high-quality service Manage distribution, repair, and maintenance of all technology and equipment; Maintain accurate records Manage staff and AmeriCorps Member account setup Troubleshoot issues as they arise (computers, accounts, printers, fax machines, desk phones, cell phones, building fobs, keys, projectors and A/V needs) Support maintaining City Year’s content management system to ensure effective collaboration and information sharing: Update system with timely and relevant information Organize and maintain updated site files Update and manage permissions Support ongoing site training and development Budget & Finance Management: Account for 100% of CYLA’s purchases and expenses Review expense ledgers monthly and reconcile any errors Assist with annual site budget planning process and prepare monthly budget updates Prepare and monitor school and group level budgets to ensure program staff have information necessary to meet programmatic needs Manage all supplier requests and submit all site invoices for payment  Monitor significant and time sensitive invoices to ensure timely payment Review all site reimbursements and recurring invoices for accuracy Manage site purchase cards including coding and submission of all spending documentation Coordinate site contracts submission and approval process Liaise with headquarters finance department to ensure CYLA financial requests are met Ensure staff are fully trained and comply with all financial policies & procedures Additional Support: Support operations of CYLA site to ensure staff have the information, materials and supplies necessary to provide excellent service Support corps onboarding, uniform distribution and other department functions as needed Partner with CYLA departments and staff through confirmed corps and stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met Qualifications: 2+ years relevant experience in non-profit, operations, finance, IT, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Savvy with and interest in technology Strong track record of learning new technology systems and tools quickly Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Excellent customer service skills; able to balance own projects against the needs of others Sets high expectations for self and others with a positive can-do attitude Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint a plus Experience with and commitment to community service, national service and/or the development of young people as leaders. Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies:   Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas, but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational and technical information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results : Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They l ook beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development : Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Recruitment and Admissions Coordinator is responsible for engaging prospective City Year AmeriCorps members through the management of a Customer Relationship Manager (CRM) to support the regional recruitment and admissions team’s goal of building a pipeline of 18 - 25 year-olds for the City Year AmeriCorps member opportunity. Job Description An  inspiring and relatable communicator, the Recruitment and Admissions Coordinator will work cross departmentally (Recruitment and Admissions) to;   Implement a customer service engagement strategy for building rapport with young adults learning more about the City Year experience and benefits.   People centered lead management and application  cultivation with effective decision making to adapt to multi-channel communication preference of prospect.   Effective at rapport and relationship building  with prospective City Year AmeriCorps Members to ensure they are well informed about City Year and the AmeriCorps member experience and benefits;   Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general email and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s).   Virtually recruit and attend recruitment events as needed   Support the Chicago based admissions manager to facilitate the hiring process for 250+ City Year AmeriCorps members.   This will include but is not limited to scheduling interviews, following up with references, reviewing applications and preparing confirmed City Year AmeriCorps members for their service in Chicago.    Implement City Year's business process for Customer Relationship Manager (Salesforce) Qualifications   1 + year of experience in relationship development with institutions such as colleges, high schools, clubs, and community based organizations to meet organizational objectives   Highly energetic, charismatic approach to engaging diverse groups, particularly young adults   Ability to deliver strong and inspirational messages  for internal and external audiences via multiple channels (Email, Text, Phone Calls)   Adept in calendar management, event planning, and logistics management   Passionate about working on a team and positively contributing to team culture   Analytical skills and problem solving skills, finding both short term and long term solutions   Exhibit a passion for City Year’s mission and values   Preferred Qualifications  Bachelor's degree or equivalent experience.   City Year or National Service Program Alumni   Sales, customer service, or human relations experience.   Volunteer or academic recruitment experience.   Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Join National Heritage Academies (NHA) as an Admissions Representative (AR). This position will report directly to the Admissions Manager and will be responsible for promoting the value of our new school, Mountain View Academy (opening Fall 2020), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. In addition to working with community partners to generate applications, the AR will work with partnering National Heritage Academies (NHA) partner schools and their students to promote the NHA experience. The AR will also engage applied student families to secure their interest in the school through NHA count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. Please NOTE: This is a part-time position, 20 hours per week, that will require flexibility for evening and weekend events. About Us Founded in 1995, NHA, one of the nation's leading charter school management organizations, currently operates more than 80 schools across nine states serving over 60,000 students. We are currently looking for an admissions representative to support Mountain View Academy, which will be opening in Colorado Springs, CO. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned schools. Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school through in-person visits to their locations, telephone calls and email communications. Access network of parents through these partnerships to gain applications to the school. Work with leadership and staff at NHA partner schools to represent the organization at key NHA events and through academic and social programs to share Travel to various off-site key community events, recruitment fairs and other community outreach events as a representative of the school to encourage parents to enroll their student(s) at the school. Coordinate and implement on-site events to benefit and support recruitment goals for all grades. Develop new initiatives as needed, for student recruitment or on-boarding new families Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Associates Degree minimum required. Prefer degree in sales, marketing, business or related field. Strong written and verbal communication skills Prefer experience with recruitment-related work Reliable transportation required Proficiency in Microsoft Office required Spanish-speaking a plus To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an Admissions Representative (AR). This position will report directly to the Admissions Manager and will be responsible for promoting the value of Stambaugh Charter Academy, ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. In addition to working with community partners to generate applications, the AR will work with partnering National Heritage Academies (NHA) schools and their students to promote the NHA experience. The AR will also engage applied student families to secure their interest in the school through NHA count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. Please Note : This is a Part-Time opportunity, 20 hours per week with a flexible schedule. About Us Founded in 1995, NHA, one of the nation's leading charter school management organizations, currently operates more than 80 schools across nine states serving over 60,000 students. We are currently looking for admissions representatives to support schools based in the Detroit, Michigan market. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned schools. Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school through in-person visits to their locations, telephone calls and email communications. Access network of parents through these partnerships to gain applications to the school. Work with leadership and staff at NHA partner schools to represent at key events and through academic and social programs Travel to various off-site key community events, recruitment fairs and other community outreach events as a representative of the school to encourage parents to enroll their student(s) at the school. Coordinate and implement on-site events to benefit and support recruitment goals for all grades. Develop new initiatives as needed, for student recruitment or on-boarding new families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Associates Degree minimum required. Prefer degree in sales, marketing, business or related field. Strong written and verbal communication skills Prefer experience with recruitment-related work Reliable transportation required Proficiency in Microsoft Office required. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an Admission Representative. This position will report directly to the Admissions Manager. The role of admissions representative (AR) is to promote the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. The AR will also engage applied student families to secure their interest in the school through National Heritage Academies (NHA) count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. This role will work out of the school in conjunction with the corporate headquarters. Schedule Part-time: 20 hours per week - occassional evenings & weekends required About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned school(s). Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school and access to their network of parents to gain applications to the school. Represent the school(s) at key community events, recruitment fairs and other community outreach events to encourage parents to enroll their student(s) at the school. Plan, organize and implement on-site events to benefit and support recruitment goals. Train, collaborate with school-based staff for recruitment activities to gain applications from interested families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Exceptional relationship building skills and the ability to communicate effectively with diverse audiences. Experience with strategic planning and goal setting. Highly motivated self-starter, preferably with experience working without direct supervision. Demonstrated experience successfully completing sales or business transactions. Strong organization and time management skills. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Bring your passion for influencing and supporting our youth to National Heritage Academies (NHA) as a school ambassador to one of our NHA partner schools. Our Schools In our schools you will find bright colors, smiling faces, and opportunity. While working at an NHA partner school you will make a difference in the lives of our over 500 students. You will gain invaluable experience and have fun along the way. The role of the school ambassador is to generate interest in the kindergarten program, create assimilation opportunities and promote enrollment events to community partners. The school ambassador will accomplish these goals through their own self-directed effort, guidance from the school principal and by working closely with school teams to collectively recruit and enroll new students. Essential Duties and responsibilities Work with school leaders in planning school-based open houses, enrollment information meetings, and other school-based recruitment events Distribute marketing materials to community partners and schedule information meetings at their site Communicate with existing families to recruit siblings and access their local networks to support recruitment goals Represent the school at key community events, recruitment fairs and other community outreach events that will benefit enrollment Plan and facilitate opportunities for new families to get involved with the school to help secure their decision to join the school family Routinely reach-out to prospective and newly accepted families to keep them engaged, excited and informed about the school Core Competencies Exceptional relationship building skills and the ability to communicate effectively with diverse audiences Strong organization and time management skills Highly motivated self-starter Excellent interpersonal skills High sense of urgency Additional Qualifications Proficient computer skills Associates Degree in sales, marketing or business Prefer experience with recruitment-related work within a school or similar field Strong written and verbal communication skills Spanish-speaking a plus Company Information NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an Admissions Representative (AR). This position will report directly to the Admissions Manager and will be responsible for promoting the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. In addition to working with community partners to generate applications, the AR will work with partnering National Heritage Academies (NHA) schools and their students to promote the NHA experience. The AR will also engage applied student families to secure their interest in the school through NHA count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. About Us Founded in 1995, NHA, one of the nation's leading charter school management organizations, currently operates more than 80 schools across nine states serving over 60,000 students. We are currently looking for an admissions representative to support Reach Charter Academy located in Roseville, Michigan and Prevail Charter Academy located in Mt. Clemens. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned schools. Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school through in-person visits to their locations, telephone calls and email communications. Access network of parents through these partnerships to gain applications to the school. Work with leadership and staff at NHA partner schools to represent the organization at key NHA events and through academic and social programs to share Travel to various off-site key community events, recruitment fairs and other community outreach events as a representative of the school to encourage parents to enroll their student(s) at the school. Coordinate and implement on-site events to benefit and support recruitment goals for all grades. Develop new initiatives as needed, for student recruitment or on-boarding new families Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Associates Degree minimum required. Prefer degree in sales, marketing, business or related field. Strong written and verbal communication skills Prefer experience with recruitment-related work Reliable transportation required Proficiency in Microsoft Office required Spanish-speaking a plus To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer. Join National Heritage Academies (NHA) as an Admissions Representative (AR). This position will report directly to the Admissions Manager and will be responsible for promoting the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. In addition to working with community partners to generate applications, the AR will work with partnering National Heritage Academies (NHA) schools and their students to promote the NHA experience. The AR will also engage applied student families to secure their interest in the school through NHA count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. About Us Founded in 1995, NHA, one of the nation's leading charter school management organizations, currently operates more than 80 schools across nine states serving over 60,000 students. We are currently looking for an admissions representative to support Reach Charter Academy located in Roseville, Michigan and Prevail Charter Academy located in Mt. Clemens. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned schools. Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school through in-person visits to their locations, telephone calls and email communications. Access network of parents through these partnerships to gain applications to the school. Work with leadership and staff at NHA partner schools to represent the organization at key NHA events and through academic and social programs to share Travel to various off-site key community events, recruitment fairs and other community outreach events as a representative of the school to encourage parents to enroll their student(s) at the school. Coordinate and implement on-site events to benefit and support recruitment goals for all grades. Develop new initiatives as needed, for student recruitment or on-boarding new families Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Associates Degree minimum required. Prefer degree in sales, marketing, business or related field. Strong written and verbal communication skills Prefer experience with recruitment-related work Reliable transportation required Proficiency in Microsoft Office required Spanish-speaking a plus To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an admissions manager. This position will report directly to the director of admissions and will be responsible for leading a team of community-based admissions representatives (AR's) engaged in the recruitment of students in offered grades. You will provide guidance, coaching, development and leadership to AR's as they work to execute the admissions strategy. Your goal is to achieve full enrollment and build a robust waiting list at your portfolio of schools. About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. In this role you will work out of our corporate headquarters (Service Center) located in Grand Rapids, Michigan. The NHA Service Center is where all the behind-the-scenes magic happens. Our 400 brilliant team members are brag-worthy. With a diverse group of departments like admissions, talent acquisition, facilities, legal services, and many more working together to provide top level back-office support. The Service Center is a place of bright colors, smiling faces, and opportunity. We like to gather for events such as the fall crocktoberfest cook-off, the sparkling holiday party full of fun and unexplainable excitement, and our annual 5K Service Center fun run. Your Role Strategic Management Evaluate data to assess enrollment progress and adjust strategy to ensure enrollment success Collaborate with school leadership to gain insight and support for strategic student recruitment practices Effectively manage assigned marketing budget Expert knowledge of the competitive marketplace for each school in your portfolio People Management and Coaching Build, develop and maintain a high-performing team Guide ARs to develop a weekly and monthly plan that supports enrollment success Mentor AR growth through field observations, coaching sessions and annual reviews Guide the AR through marketing plan development Requirements Bachelor's degree in business, marketing, or a related field preferred Minimum 2 years experience in business, sales, or marketing Proven track record of effective people management Proficient in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook Ability to work assigned/flexible hours necessary To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

The Regional Recruitment Manager, located in Los Angeles, is responsible for creating a pipeline of qualified and diverse 18 - 25 year old applicants who will be successfully admitted to the City Year corps from an assigned portfolio of accounts within the region. As an exemplary relationship manager, this role inspires and grows relationships at the institutional level and at the regional / national level to attract applicants well - suited to and well - prepared for City Year. As an engaging communicator, this individual coordinates and conducts recruitment visits and presentations, providing excellent customer service to leads and applicants, and serving as an ambassador of City Year values and culture. The Recruitment Manager reports to the Regional Recruitment Director who may be off - site. Job Description Recruitment Plan Implementation  – Secure applications from primary and incubator accounts. Application goals are based on market, regional / national relations, and historical data. Develop and manage strategic partner accounts which may include college counselor associations and regional / local affiliates of national partnerships. Manage, Grow, and Develop Partnerships  – Develop and implement a plan to build strong relationships with key stakeholders such as college career counselors, professors, and administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from the portfolio. Develop and manage the portfolio and key strategic relationship with the goal of expanding the reach of the regional recruitment team. Model best - practice relationship building Develop Strong Internal Relationships – Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of Recruitment in a local, regional, and national context. Work with regional leadership to facilitate solutions to challenges of competing priorities and ensure that individual site needs are met while achieving overall regional goals. Inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at home site. Recruitment Events and Activities  – Plan and implement 2 - 4 external engagements per week. Develop, coordinate, and conduct presentations at identified colleges and / or high schools and community organizations including career fairs, targeted student groups and classes, and tabling. Create innovative approaches to reach target student populations including frequent travel and occasional evening / weekend work. Marketing Activities  – Execute local marketing efforts on campuses and at adjacent locations; measurably raise awareness, familiarity, and understanding of applicant prospects on assigned campuses from portfolio of feeder schools. Build relationships within portfolio accounts that generate media opportunities. Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships. Customer Focused Lead Management and Application Generation  – Implement standard lead management process to identify and cultivate leads through targeted, customer - focused multi - channel (phone, web, in person) communication that ensures that leads are well informed about City Year and the AmeriCorps member experience. Engage and support qualified and high priority lead prospects through application submission. Performance Analysis and Strategy  – In conjunction with team leadership, develop engagement strategies through use of historical data. Regularly compare activities to applicant and confirm yield and assess Return On Investment for campus activities. In conjunction with Regional Admissions team, use established AmeriCorps member profile to identify trends in successful applicants from portfolio schools. Use real - time data to report on progress and course correct recruitment activities and strategy as necessary. Regional Recruitment Team Growth and Development  – Contribute to weekly calls with regional team to maintain connections and foster collaboration. Manage Talent  – May manage at least 1 campus - based Recruitment Ambassador at top tier school partner to supplement campus engagement. Conduct regular check in calls and hold them accountable to marketing and activity goals. Contribute to team effort by accomplishing related results as needed. Qualifications 1 + year of experience in relationship development with institutions such as colleges, high schools, clubs, and community based organizations to meet organizational objectives. Highly energetic, charismatic approach to engaging diverse groups, particularly young adults. Strong written communication skills for internal and external audiences. Deliver strong and inspirational messages to large groups. Calendar management, event planning, and logistics experience. Experience working in a team environment. Analytical and problem solving skills, finding both short term and long term solutions. Exhibit a passion for City Year’s mission and values. Ability to travel frequently within the Region and occasionally, to multi - day events nationally. Preferred Qualifications College degree or equivalent experience. Recruitment or service experience. Sales, customer service, or human relations experience. Volunteer, corporate, or academic recruitment experience. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

At City Year, our mission is to ensure every child succeeds through closing gaps in high-need schools. We are looking for passionate young people to dedicate a year of service as City Year AmeriCorps members and impact students as tutors, mentors, and role models. We are seeking a Local Recruitment Manager to inspire these young people to join our mission and serve as a City Year AmeriCorps member. You will contribute to our work by establishing, developing, and sustaining community partnerships that create a pipeline of talented and diverse applicants ages 18-25 for the City Year AmeriCorps member program. You will be responsible for establishing new and leveraging existing partnerships with a variety of local organizations that are focused on serving youth across all the neighborhoods of San Antonio to increase awareness of the opportunity to serve with City Year. You will be immersed in the community, and this position will require significant travel in an around San Antonio to establish effective relationships that will compel young people to apply and serve with City Year. Reporting into the Regional Recruiter Director, you will work collaboratively with the National Recruitment and Admissions team team adding local recruitment capacity to generate leads for the City Year network and applications for City Year San Antonio. Job Description Please follow application instructions outlined at the bottom of the page. RESPONSIBILITIES Manage, Grow and Develop Partnerships Develop and implement a plan to build strong relationships with key stakeholders such as community college career counselors, youth program directors and administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from each portfolio account. Develop, coordinate and deliver presentations at identified community colleges, high schools and/or community organizations at settings including career fairs, targeted student group meetings and classes, and tabling events.  This includes frequent travel and occasional evening/weekend work. Create innovative approaches to reach and communicate with target student populations. Develop and manage portfolio accounts and key strategic relationships with the goal of expanding the reach of the national recruitment team with your local market.  Customer-focused Lead Management and Application Generation Implement standard lead management process to identify and cultivate leads through targeted, customer-focused multi-channel (phone, online, in-person) communication that ensures that leads are well informed about City Year and the AmeriCorps member experience.  Engage and support leads interested in serving at City Year San Antonio in application submission. Marketing Activities Build relationships and execute local marketing efforts within partnerships and portfolio accounts to measurably raise awareness, familiarity, and understanding of City Year to prospective applicants throughout the city of San Antonio . Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships. Performance Analysis and Strategy In conjunction with team leadership, develop engagement strategies through use of historical data. Regularly compare activities to applicant and confirmation yield and assess ROI for activities.  Utilize established AmeriCorps member profile to identify trends in successful applicants from portfolio accounts. Use real-time data to report on progress and course correct recruitment activities and strategy as necessary. Develop Strong Internal Relationships Build and manage a strong relationship between City Year San Antonio and the National Recruitment and Admissions Team supporting best practice sharing, collaborative problem solving, and collective achievement of filling the City Year corps with highly qualified and diverse AmeriCorps Members. Qualifications 2-4 years of experience; 1-2 years of experience in relationship development with institutions such as colleges, high schools, clubs, and community based organizations to meet organizational objectives. Strong cultural competency and passion for diversity, inclusivity, equity, and belonging work Personable and thoughtful approach to engaging diverse groups, particularly young adults.   Strong oral and written communication skills for internal and external audiences. Ability to deliver strong and inspirational messages to large groups. Calendar management, event planning, and logistics experience. Experience working in a team environment. Problem-solving and analytical skills Demonstrated ability to work with individuals with diverse backgrounds, interests, and skills. Ability to travel frequently; includes having a driver’s license (personal vehicle a plus, approved work-related mileage will be reimbursed). Sales, customer service experience a plus Volunteer, corporate, or academic recruitment experience a plus TO APPLY Via our online application, please submit your resume along with a cover letter (no more than one page) that responds to the following questions: What makes serving as a City Year AmeriCorps member a compelling opportunity? What skills and experience do you have that will position you as a successful partnership and relationship builder in this community? Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Regional Recruitment Manager, located in Denver, is responsible for creating a pipeline of qualified and diverse 18 - 25 year old applicants who will be successfully admitted to the City Year corps from an assigned portfolio of accounts within the region. As an exemplary relationship manager, this role inspires and grows relationships at the institutional level and at the regional / national level to attract applicants well - suited and well - prepared for City Year. As an engaging communicator, this individual coordinates and conducts recruitment visits and presentations, providing excellent customer service to leads and applicants, and serving as an ambassador of City Year values and culture. The Recruitment Manager reports to the Regional Recruitment Director who may be off - site. Job Description Recruitment Plan Implementation   – Secure applications from primary and incubator   accounts. Application  goals are based on market, regional / national relations, and historical data. Develop and manage strategic partner accounts which may include college counselor associations and regional / local affiliates of national partnerships.   Manage, Grow, and Develop Partnerships   – Develop and implement a plan to build strong relationships with key stakeholders such as college career counselors, professors, and administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from the portfolio. Develop and manage the portfolio and key strategic relationship with the goal of expanding the reach of the regional recruitment team. Model best - practice relationship building   Develop Strong Internal Relationships –   Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of Recruitment in a local, regional, and national context. Work with regional leadership to facilitate solutions to challenges of competing priorities and ensure that individual site needs are met while achieving overall regional goals. Inform and implement the Senior AmeriCorps selections process, working closely with   Impact Operations   at home site.   Recruitment Events and Activities   – Plan and implement 2 - 4 external engagements per week. Develop, coordinate, and conduct presentations at identified colleges and / or high schools and community organizations including career fairs, targeted student groups and classes, and tabling. Create innovative approaches to reach target student populations including frequent travel and occasional evening / weekend work.   Marketing Activities   – Execute local marketing efforts on campuses and at adjacent locations; measurably raise awareness, familiarity, and understanding of applicant prospects on assigned campuses from portfolio of feeder schools. Build relationships within portfolio accounts that generate media opportunities. Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships.   Customer Focused Lead Management and Application Generation   – Implement standard lead management process to identify and cultivate leads through targeted, customer - focused multi - channel (phone, web, in person) communication that ensures that leads are well informed about City Year and the AmeriCorps member   experience. Engage   and support qualified and high priority lead prospects through application submission.   Performance Analysis and Strategy   – In conjunction with team leadership, develop engagement strategies through use of historical data. Regularly compare activities to applicant and confirm yield and assess Return On Investment for campus activities. In conjunction with Regional Admissions team, use established AmeriCorps member profile to identify trends in successful applicants from portfolio schools. Use real - time data to report on progress and course correct recruitment activities and strategy as necessary.   Regional Recruitment Team Growth and Development   – Contribute to weekly calls with regional team to maintain connections and foster collaboration.   Manage Talent   – May manage at least 1 campus - based Recruitment Ambassador at top tier school partner to supplement campus engagement. Conduct regular check in calls and hold them accountable to marketing and activity goals. Contribute to team effort by accomplishing related results as needed. Qualifications 1 + year of experience in relationship development with institutions such as colleges, high schools, clubs, and community based organizations to meet organizational objectives. Highly energetic, charismatic approach to engaging diverse groups, particularly young adults. Strong written communication skills for internal and external audiences. Deliver strong and inspirational messages to large groups. Calendar management, event planning, and logistics experience. Experience working in a team environment. Analytical and problem solving skills, finding both short term and long term solutions. Exhibit a passion for City Year’s mission and values. Ability to travel frequently within the Region and occasionally, to multi - day events nationally  Preferred Qualifications College degree or equivalent experience. Recruitment or service experience. Sales, customer service, or human relations experience. Volunteer, corporate, or academic recruitment experience. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Regional Recruitment Manager, located in Jacksonville, FL, is responsible for creating a pipeline of qualified and diverse 18 – 25-year-old applicants who will be successfully admitted to the City Year corps from an assigned portfolio of accounts within the region. As an exemplary relationship manager, this role inspires and grows relationships at the institutional level and at the regional / national level to attract applicants well - suited to and well - prepared for City Year. As an engaging communicator, this individual coordinates and conducts recruitment visits and presentations, providing excellent customer service to leads and applicants, and serving as an ambassador of City Year values and culture. The Recruitment Manager reports to the Regional Recruitment Director who may be off - site. Job Description •     Recruitment Plan Implementation – Secure applications from primary and incubator accounts; Application goals are based on market, regional / national relations, and historical data; and Develop and manage strategic partner accounts which may include college counselor associations and regional / local affiliates of national partnerships. •     Manage, Grow, and Develop Partnerships – Develop and implement a plan to build strong relationships with key stakeholders such as college career counselors, professors, and administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from the portfolio; Develop and manage the portfolio and key strategic relationship with the goal of expanding the reach of the regional recruitment team; and Model best - practice relationship building. •     Develop Strong Internal Relationships – Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of recruitment in a local, regional, and national context; Work with regional leadership to facilitate solutions to challenges of competing priorities and ensure that individual site needs are met while achieving overall regional goals; and Inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at home site. •     Recruitment Events and Activities – Plan and implement 2 - 4 external engagements per week; Develop, coordinate, and conduct presentations at identified colleges and / or high schools and community organizations including career fairs, targeted student groups and classes, and tabling; Create innovative approaches to reach target student populations including frequent travel and occasional evening / weekend work. •     Marketing Activities – Execute local marketing efforts on campuses and at adjacent locations; Measurably raise awareness, familiarity, and understanding of applicant prospects on assigned campuses from portfolio of feeder schools; Build relationships within portfolio accounts that generate media opportunities; and Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships. •     Customer - Focused Lead Management and Application Generation – Implement standard lead management process to identify and cultivate leads through targeted, customer-focused multi - channel (phone, web, in - person) communication that ensures that leads are well informed about City Year and the AmeriCorps member experience; and Engage and support qualified and high priority lead prospects through application submission. •     Performance Analysis and Strategy – In conjunction with team leadership, develop engagement strategies through use of historical data; Regularly compare activities to applicant and confirm yield and assess Return On Investment for campus activities; In conjunction with Regional Admissions team, use established AmeriCorps member profile to identify trends in successful applicants from portfolio schools; and Use real - time data to report on progress and course correct recruitment activities and strategy as necessary. •     Regional Recruitment Team Growth and Development – Contribute to weekly calls with regional team to maintain connections and foster collaboration.   Qualifications: •    1 + year of experience in relationship development with institutions such as colleges, high schools, clubs, and community-based organizations to meet organizational objectives. •    Highly energetic, charismatic approach to engaging diverse groups, particularly young adults. •    Strong written communication skills for internal and external audiences. •    Deliver strong and inspirational messages to large groups. •    Calendar management, event planning, and logistics experience. •    Experience working in a team environment. •    Analytical skills and problem-solving skills, finding both short term and long term solutions. •    Exhibit a passion for City Year’s mission and values. •    Ability to travel frequently within the Region and to multi - day events at least 2x a year Preferred Qualifications: •    Bachelor's degree or equivalent. •    City Year recruitment or service experience. •  Remote management and team experience •    Sales, customer service, or human relations experience. •    Volunteer, corporate, or academic recruitment experience. Please apply with a resume and cover letter. Applications without a cover letter will not be considered. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year is looking to hire inspirational leaders who are passionate about supporting some of our youngest students. The right candidate is ready to facilitate small-group learning with first and second grade students in our East Harlem 21st Century Learning Center Community School. Job Description Responsibilities are as follows: Manage a group of 10 to 20 first and second grade students in the after school space, two days per week (Monday and Tuesday), three hours per day from 2:30 p.m. to 5:30 p.m.  Facilitate academic enrichment and homework help activities focused on building foundational skills in English Language Arts, Math, and Science Lead and facilitate hallway transitions Manage student arrival and dismissal policies  Ensure safety standards and policies are implemented with fidelity  Hold students to a clear behavior management system, giving positive incentives to reward good behavior and issuing consequences as appropriate Communicate student behavior issues and health concerns immediately with City Year staff (Team Leader, Impact Manager, and/or Community School Director) Accept and apply feedback from observations and coaching sessions Attend orientation day, required trainings, and monthly team meetings with Community School Director  Qualifications High school diploma or equivalent required  Experience with classroom management required  Experience working with first and second grade students strongly preferred  Multilingual skills (particularly Spanish fluency) strongly preferred AmeriCorps alums are strongly encouraged to apply Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

As a member of the People & Operations team, the People Operations Coordinator will play a critical role ensuring staff and corps have the necessary tools, resources, and support to drive student impact and operational excellence. Reporting directly to the People & Operations Director, the People Operations Coordinator will play a key role in staff hiring, onboarding, and human resources administration. S/he will support building, developing and retaining a diverse, engaged, and high-functioning staff. S/he will be responsible for site operations to optimize, integrate and align people processes with department and site wide initiatives City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. This position is ideal for someone interested in building skills in human resources and learning about running a successful high impact non-profit. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development. Job Description Hiring & Onboarding Lead hiring process for open coordinator level staff positions; reviewing resumes, conducting screenings, and providing resources support, and guidance to hiring managers Support hiring coordination and execution for all open position, including scheduling interviews, preparing interview materials, and maintaining candidate files Coordinate new onboarding logistics including ensuring all new staff have all necessary materials, information and support to start strong Partner with the People & Operations Director and site hiring managers to design and implement strong new hire onboarding experience Train and support staff with understanding and navigating CY benefits and organizational resources Coordinate staff background and compliance checks within all CY & federal timeline requirement Maintain database of all hiring materials Staff Engagement & Development Support Curate monthly email and maintain an internal website of professional development resources and opportunities Manage professional development partnerships and subscriptions Manage oversight of staff professional development funds including purchasing and tracking expenses Lead community building program connecting staff to field work in schools Lead cross-departmental staff community building committee Coordinate staff meetings and retreats logistics (including catering and setup) In partnership with Headquarters staff, coordinate annual online respect in the workplace training launch and progress monitoring for staff and corps Support implementation and analysis of staff surveys to support staff engagement and strong site practices   Plan events and activities to celebrate and appreciate staff members, including holiday gatherings, celebrations, and seasonal initiatives Site Information Maintain site information tools (listservs, phone lists, emergency contact info, site calendar, etc.) Build and maintain City Year’s content management system to ensure effective collaboration and information sharing: Update system with timely and relevant information Organize and maintain updated site files Update and manage permissions Support ongoing site training and development Oversee updating and maintenance of internal photo directory Site Operations Oversee front desk during business hours, including fielding general calls and voicemails to office. Support site use of City Year human resources system, workday, including training staff Coordinate office space use; manage conference room calendars and coordinate guest reservations Maintain and improve operational processes and procedures to sure the site runs smoothly and efficiently including ensuring staff are fully trained and comply Coordinate staff and corps travel needs  Support supply ordering in a timely manner to ensure staff have the materials they need to be successful Support management of office space to ensure consistent organization and cleanliness Serve on the corps onboarding committee, including supporting uniform distribution Support other department functions as needed Partner with CYLA departments and staff through confirmed corps and stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met Qualifications: 1-2 years relevant experience in non-profit, human resources, operations, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Excellent customer service skills; able to balance own projects against the needs of others Savvy with and interest in technology Strong track record of learning new technology systems and tools quickly Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Sets high expectations for self and others with a positive can-do attitude Proficiency in Microsoft Office Suite; experience with Workday or SharePoint a plus Experience with and commitment to community service, national service and/or the development of young people as leaders Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies:   Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas, but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational and technical information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results : Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They l ook beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development: Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year Miami is seeking a talented Development Operations Manager, reporting to the Managing Director of Development, to assist with the day – to – day operations of the Development Department. This is the perfect position for a high - energy, detail - oriented self-starter who thrives in a fast - paced environment and wants the challenge – and the many personal rewards – of working in a highly entrepreneurial, mission - driven organization. Job Description Database management and communication Manage contacts and fundraising databases: Ensure daily / weekly updating of interactions in Salesforce, as well as input new individuals and organizations in to Salesforce and into contact list. Ensure accuracy of all data on a weekly basis Management of our social media platforms and lead on marketing communications External events and initiatives Attend and help mobilize the site for events like Opening Day, Breaking Break, Luncheons, Graduation, and other site - wide designated events. Participate in City Year Miami portfolio groups on topics of interest. Plans, leads, and executes MLK service days and Annual Gala Supports the event initiatives and responsibilities by completing special projects throughout the year in External Affairs. Qualifications Excellent command of the English language. Bachelor’s degree and 2-3 years of relevant experience. Extremely organized and superb attention to detail. Exceptionally strong writing skills, emphasis on quick, succinct, well - written, grammatically correct. Experience working in teams or leading teams to achieve common goals. Willingness to take on new challenges, pursue self - development and self - directed learning. Strong speaking skills; professional demeanor in communicating in person, email, or over the phone. Excellent interpersonal skills and demonstrated active listening skills. Passion for providing support for senior leadership. Positive can - do attitude. Professional work ethic and ability to manage information and confidentiality. A demonstrated ability to work independently, meet concurrent deadlines, organize time and priorities, an d work well as a dedicated member of a team. Proficient of all Microsoft Office applications, especially Outlook, Word, Excel, and PowerPoint. Strong connection to City Year’s Values and Mission. Proficiency in Salesforce or similar Customer Relationship Management system is a plus. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

As a member of the People & Operations team, the Site Operations Manager will play a critical role ensuring staff and corps have the necessary tools and resources to drive student impact and operational excellence. Reporting directly to the People & Operations Director, the Site Operations Manager is responsible for the day-to-day site operations including providing top-notch customer service as well as establish managing IT and operational systems to ensure site-wide goals are met. S/he will be responsible for tracking all expenses in a timely and accurate manner to ensure optimal use of resources that CYLA comes in at or under budget. This position plays a critical role in ensuring our site is effective and intentional by planning ahead, anticipating challenges, coordinating resources, and supporting site development, which is central to CYLA’s strategic plan for increased impact in schools. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development. City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. Job Description Site Operations Manage relationship with building management to proactively address issues in a timely manner. Manage supply ordering in a timely manner to ensure staff have the materials they need to be successful Coordinate office space use; manage conference room calendars and coordinate guest reservations Maintain and improve operational processes and procedures to sure the site runs smoothly and efficiently including ensuring staff are fully trained and comply Manage policies and procedures of office space to ensure consistent organization and cleanliness Manage office vendor services & relationships Support office emergency preparedness Coordinate staff and corps travel needs  Site Information Technology Serve as an Information Technology Services (ITS) site point, working closely with Headquarters’ ITS department to ensure that staff and corps are properly equipped to deliver high-quality service Manage distribution, repair, and maintenance of all technology and equipment; Maintain accurate records Manage staff and AmeriCorps Member account setup Troubleshoot issues as they arise (computers, accounts, printers, fax machines, desk phones, cell phones, building fobs, keys, projectors and A/V needs) Support maintaining City Year’s content management system to ensure effective collaboration and information sharing: Update system with timely and relevant information Organize and maintain updated site files Update and manage permissions Support ongoing site training and development Budget & Finance Management: Account for 100% of CYLA’s purchases and expenses Review expense ledgers monthly and reconcile any errors Assist with annual site budget planning process and prepare monthly budget updates Prepare and monitor school and group level budgets to ensure program staff have information necessary to meet programmatic needs Manage all supplier requests and submit all site invoices for payment  Monitor significant and time sensitive invoices to ensure timely payment Review all site reimbursements and recurring invoices for accuracy Manage site purchase cards including coding and submission of all spending documentation Coordinate site contracts submission and approval process Liaise with headquarters finance department to ensure CYLA financial requests are met Ensure staff are fully trained and comply with all financial policies & procedures Additional Site Support: Support operations of CYLA site to ensure staff have the information, materials and supplies necessary to provide excellent service Support corps onboarding, uniform distribution and other department functions as needed Partner with CYLA departments and staff through confirmed corps and stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met Qualifications: 2+ years relevant experience in non-profit, operations, finance, IT, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Savvy with and interest in technology Strong track record of learning new technology systems and tools quickly Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Excellent customer service skills; able to balance own projects against the needs of others Sets high expectations for self and others with a positive can-do attitude Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint a plus Experience with and commitment to community service, national service and/or the development of young people as leaders. Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies:   Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas, but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational and technical information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results : Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They l ook beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development: Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year Miami is seeking a dynamic, creative, flexible, and detail-oriented Special Projects Coordinator who possesses the ability to work collaboratively with internal/external teams and autonomously on self-directed projects. The Special Projects Coordinator will support the initiatives and responsibilities of the Executive Director and Managing Director of People and Operations, including executive projects, development initiatives, and administrative functions. The Special Projects Coordinator is responsible for supporting the Executive Director (ED) in their role of leading City Year Miami site staff and AmeriCorps members, and they will provide the ED with exceptional project management and administrative support. The Special Projects Coordinator must collaborate with staff members across all departments at the site and headquarters, including within the Senior Leadership Team. This role is responsible for managing the daily operations of the Executive Director, as well as supports material production for necessary internal and external meetings. The Special Projects Coordinator must possess a strong work ethic with exceptional written and oral communication skills. The selected candidate must also be skilled at managing multiple priorities and deadlines in a fast-paced, dynamic environment and exercise discretion when handling confidential communication. This position reports to the Managing Director of People and Operations. Job Description Executive Director Support Provide excellent administrative support to the ED, including maintaining calendars, scheduling meetings and conference calls, arranging travel, inputting data into City Year systems, creating agendas, taking notes, and reviewing mail. Serve as a point of contact for individuals and organizations seeking information from the ED, prioritizing requests, coordinating with internal staff, and ensuring outgoing communication is consistently timely and accurate. Anticipate logistical and informational needs of the ED to ensure they are well prepared for meetings, presentations, and events. Plan and prepare all logistics for internal and external meetings hosted by the ED. Support the ED’s participation on external community boards to position City Year as a leader and premier service partner in the Miami and greater Florida communities. Submit, track, and follow-up on high-priority needs of the ED through frequent and at times, in-depth interactions with all departments. Help prepare correspondence on an array of topics for a breadth of constituencies, including writing emails, memos, creating presentations, etc. Practice discretion when dealing with confidential matters. Organizational Initiatives and Site Support Provide excellent logistical and administrative support for the site, including planning events, arranging travel (including multi-day trips), planning and preparing for internal and external meetings, conferences, and retreats, reserving meeting rooms, arranging for appropriate Information Technology Services (ITS) support, arranging for food and refreshments, welcoming and escorting visitors, and assisting with office logistics and support. Collaborate with department Operations points and execute site-wide solutions and processes, ensuring clear and consistent communication across the site. Assist with special projects by conducting research, collecting and analyzing data, drafting reports, and preparing presentations for internal and external stakeholders. Provide Development Department support: Site initiatives/events such as MLK, Gala, Opening Day, and Graduation, Breaking Bread, staff meetings, board meetings and retreats. Process accounts payable, coordinate vendor services and relationships, and process and maintain local contracts. Troubleshoot technology and access issues as they arise (computers, accounts, printer, fax machine, desk phones, building fobs, keys, projectors and A/V needs). Liaise with building management and coordinate internally to maintain a clean and organized office space, manage conference room calendars, and coordinate guest reservations. Serve as a resource to staff and AmeriCorps members (ACMs) regarding operations questions and needs which include transportation, registration, special initiatives, supporting impact with event logistics, Team Leader meetings. Manage supply ordering to ensure staff and ACMs have the materials needed to be successful Qualifications Associate Degree plus 1-2 years of relevant experience. Exceptional oral and written communication skills. Proficiency using Microsoft Office programs. Strong interpersonal, time management, decision-making, and problem-solving skills. Results-oriented individual with excellent organizational skills, attention to detail, ability to think critically, and proven ability to handle multiple tasks and competing priorities. Proven ability to work as both a team member and independent leader. Ability to work with individuals of diverse backgrounds. Commitment to helping a highly successful organization implement systems and structures to support growth. Ability to be flexible in a fast pace and dynamic work environment. Deep understanding of City Year’s mission, core values, and national service movement. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Recruitment and Admissions Coordinator is responsible for engaging candidates, analyzing performance and strategy implementation, and supporting the regional recruitment and admissions team’s goal of building a pipeline of 18 - 25 year-olds for service in schools and support the admissions process until service begins. As an engaging and relatable communicator, the Recruitment and Admissions Coordinator will implement a customer service strategy for the West Region leads, foster connections between leads and recruiters, manage a portfolio of partner accounts virtually, and support applications for the West Region and the City Year network. Job Description Customer-focused Lead Management and Application Generation: Implement standard lead engagement strategy through targeted, customer-focused, and multi-channel communication that ensures leads are well informed about City Year and the AmeriCorps member experience; Engage and support qualified and high priority prospects from lead stage through application submission.   Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general e-mail and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s).   Manage, Grow, and Develop Partnerships: Develop and implement a plan to build strong relationships with key stakeholders across virtual portfolio of partner accounts that produces a consistent and qualified pool of leads, applicants, and confirmed AmeriCorps members; Develop and manage the portfolio accounts and key strategic relationships with the goal of expanding the reach of the regional recruitment team.   Recruitment and Marketing Events and Activities: Raise awareness, familiarity, and understanding of City Year at local campuses and organizations in support of recruitment team, and drive traffic to relevant City Year recruitment events; manage and strengthen City Year brand virtually by maintaining an active presence on social media to support organizational and team recruitment and marketing efforts.   Performance Analysis and Strategy: In conjunction with team leadership, develop engagement strategies through use of historical data; Regularly compare activities to lead and applicant conversion rates, and assess return on investment on all engagement activities; In conjunction with Regional Admissions team, use established AmeriCorps member profile and persistence rates to identify trends in successful candidates; Use real-time data to report on progress and course correct engagement and recruitment activities as necessary.   Develop regional templates, collateral, and messaging used to engage leads and confirmed AmeriCorps members in collaboration with the West Regional Recruitment team and Marketing Department.   Regional Recruitment and Admissions Team Participation and Support: Contribute to weekly regional and recruitment and admissions team calls to maintain connections and foster collaboration, and participate in regional and departmental events. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.