18 Customer Success jobs

Bring your passion for influencing and supporting our youth to National Heritage Academies (NHA) as a school ambassador to one of our NHA partner schools. Our Schools In our schools you will find bright colors, smiling faces, and opportunity. While working at an NHA partner school you will make a difference in the lives of our over 500 students. You will gain invaluable experience and have fun along the way. The role of the school ambassador is to generate interest in the kindergarten program, create assimilation opportunities and promote enrollment events to community partners. The school ambassador will accomplish these goals through their own self-directed effort, guidance from the school principal and by working closely with school teams to collectively recruit and enroll new students. Essential Duties and responsibilities Work with school leaders in planning school-based open houses, enrollment information meetings, and other school-based recruitment events Distribute marketing materials to community partners and schedule information meetings at their site Communicate with existing families to recruit siblings and access their local networks to support recruitment goals Represent the school at key community events, recruitment fairs and other community outreach events that will benefit enrollment Plan and facilitate opportunities for new families to get involved with the school to help secure their decision to join the school family Routinely reach-out to prospective and newly accepted families to keep them engaged, excited and informed about the school Core Competencies Exceptional relationship building skills and the ability to communicate effectively with diverse audiences Strong organization and time management skills Highly motivated self-starter Excellent interpersonal skills High sense of urgency Additional Qualifications Proficient computer skills Associates Degree in sales, marketing or business Prefer experience with recruitment-related work within a school or similar field Strong written and verbal communication skills Spanish-speaking a plus Company Information NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as a Director of Admissions. This position will report directly to the Chief Marketing Officer and will be responsible for leading the Admissions team to achieve NHA's annual student enrollment goal. The ideal candidate will have the ability to motivate a team distributed across nine states and will make improvements to the student recruitment process - including identifying tools and technology to help achieve the goal. Must be a creative, organized and goal oriented sales professional with strong leadership skills. The director provides strategy, guidance, coaching, development and leadership to managers as they work to execute the admissions strategy. About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Leads and manages a team of approximately 50 professional full-time & part-time employees - including seven Admissions Managers as direct reports. Responsibilities include recruiting, onboarding, training, developing, and improving the output of each direct report in terms of capacity utilization at the schools. Leads and owns the development of the outreach strategy to enhance presence in the communities where our schools reside, building brand and product stories, and drive enrollment opportunities. Manage the development of marketing plans driven by SWOT analysis of local schools tied to specific activities to increase enrollment. Lead the execution of marketing plans by building advocacy with school quality which drives partnerships with the local school teams. Determine strategies across departments, including marketing collateral, nurturing campaigns, advertising platforms, aligning messaging, and utilization of service center resources. Collaborate with cross-functional partners including Enrollment, Marketing, Creative/PR, Parent Relations, Finance, Real Estate, HR, Operations, and Information Technology to deliver financial value for NHA. Understands the national and local school marketplace using qualitative and quantitative research including focus groups, phone polls, web surveys, and segmentation studies. Deliver information directly to CMO regarding enrollment numbers, monitoring of costs, measured conversions, and recommended strategies for improving market penetration. Manage admissions communications and presentations to key suite stake holders such as C-suite executives and the Board of Directors. Develop regular outreach to school quality leaders. Integral part of new business development - new schools and new revenue streams. Additional duties as assigned. Requirements Bachelor's in marketing or Business required, Master's degree preferred. 10-15 years of marketing experience. 5+ years of management experience. Required experience leading a team in the field, managing both local and remote teams. Goal oriented experienced sales leader. Highly collaborative and ability to create strong relationships. This role is reliant on others across the organization to be successful, so relationships are of the utmost importance. Define goals based on metrics with ability to build a strategy based on data. Motivational leader with strong communication skills that will drive team to goal achievement. Resourceful at leveraging tools to be successful (tools/tech) and human resources to obtain enrollment goals. Process and data driven with strong analytical skills. Ability to gain stakeholder buy-in by partnering with school leaders as well as collaboration with other departments. Must be proficient in Microsoft office suite and, customer management systems, with computer knowledge/experience. Proven budget management skills. 10-20% travel depending on season. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an Admission Representative. This position will report directly to the Admissions Manager. The role of admissions representative (AR) is to promote the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. The AR will also engage applied student families to secure their interest in the school through National Heritage Academies (NHA) count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. This role will work out of the school in conjunction with the corporate headquarters. Your role Full time supporting both schools; occassional evenings, weekends and travel required About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned school(s). Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school and access to their network of parents to gain applications to the school. Represent the school(s) at key community events, recruitment fairs and other community outreach events to encourage parents to enroll their student(s) at the school. Plan, organize and implement on-site events to benefit and support recruitment goals. Train, collaborate with school-based staff for recruitment activities to gain applications from interested families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Exceptional relationship building skills and the ability to communicate effectively with diverse audiences. Experience with strategic planning and goal setting. Highly motivated self-starter, preferably with experience working without direct supervision. Demonstrated experience successfully completing sales or business transactions. Strong organization and time management skills. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

The Development Operations and Events Manager supports City Year Denver’s efforts to reach its yearly private revenue goal through the implementation of external City Year Denver events and management of the Development Department’s fundraising database and internal processes. The position will report to the Managing Director, Development (MDD). The ideal candidate for the position is detail-oriented and highly organized individual interested in a career in development and nonprofit management. The position will work in partnership with the Development staff to lead and/or assist in many areas of development such as event management, donor fulfillment, and database management for accurate and timely donor reporting. Event Management: The position will oversee creative and inspirational events that powerfully communicate City Years’ service, impact, and need for support With the support of the Development Department, serve as the main event lead and producer in planning major fundraising events, cultivation events, school visits, and work in collaboration on professional development and leadership days with the Impact Department, and annual campaigns Oversee all event logistics and internal planning meetings (event timelines, creating run-of- shows and Q2Q’s, venue scheduling, and budget tracking) Manage cross-department City Year Denver staff and AmeriCorps members assisting with event planning and implementation In partnership with MDD, draft scripts, guest memos/invitations, and speaker talking points Collaborate with City Year HQ staff on designing event collateral and create and manage all communications to event guests In partnership with Impact staff, coach and prepare City Year AmeriCorps members for their roles within events Review run-of-show for City Year staff and AmeriCorps members prior to the event Maintain database of event invites and rsvp’s in partnership with Operations staff and help create follow-up engagement plan for event attendees Execute follow-up engagement plan for event attendees Facilitate debriefs of events with City Year staff, AmeriCorps members, Board of Directors, and/or event committee members Data tracking, history, trends, reporting and data analysis Development Operations: Create new accounts (households and organizations) and donor opportunities in the Salesforce database Ensure that accounts, donor opportunities, and donations are all accurately linked along with their corresponding contacts and activities in Salesforce Set up and maintain online giving for major events Support when needed gift and tax credit processing In collaboration with HQ troubleshoot any database management issues and run donor tracking reports as needed Upload account activities and all other corresponding documentation on an as needed basis Request and organize research from HQ on donor prospects Serve as the Development Operations point for regional trainings and calls Donor Experience: Lead with some donor communications such as holiday cards, e-communication, and end-of-year reports Act as site point for City Year Denver’s website related to donor and event updates, providing updates as needed Follow up and respond to other donor requests, as needed Mentor Program: In partnership with the Development staff and in coordination with impact team, serve service relationships between mentors and AmeriCorps members Oversee communications and activities related to the program A fundraising goal will be part of the program and determined with MDD as overall goal including annual giving campaigns Organizational Initiatives and Site Support: Work closely with fellow Development staff to understand priorities and business goals and develop strategies to meet the organization’s needs. Provide additional administrative support to Executive Director and Managing Director, Development when required Partner with City Year Denver’s departments and staff to ensure that site-wide goals are met, including, but not limited to, stakeholder engagement, event and service day participation, and cross-departmental committees. Qualifications: Event management and development experience and proven track record of success Knowledge of marketing, event planning and communication best practices Outstanding planning skills – capacity to imagine, plan and implement Excellent written, oral, and computer skills Attention to detail, ability to take direction, and a commitment to quality work Prompt, flexible, willingness to learn and organized Capable of working individually and on a team Hunger to work at a fast-paced nonprofit Commitment to service and passion for education A Bachelor’s Degree or equivalent work experience preferred Resume and Cover Letter Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

City Year New York is seeking an experienced educator to join the Impact team and lead full-time AmeriCorps Members in supporting students to improve performance, while designing and implementing high-quality after-school programming in compliance with the School’s Out New York City grant awarded by the Department of Youth and Community Development. The SONYC Impact Manager plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices, while fostering relationships with teachers, administrators, families and community partners. Reporting to an Impact Director and working from a partner school, the SONYC Impact Manager is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service. Job Description Who You Are / About You · You are passionate about City Year’s mission and values. · You are an educator that is excited to use your knowledge and experience to support AmeriCorps Members and their work in schools. · You are a collaborator; you would rather work with others to solve complex problems than go at it alone. · You are a natural relationship builder; you feel equally comfortable communicating and connecting with a 10-year-old in your classroom, the parent of a student, and a peer educator. · You thrive in a fast-paced, multitasking environment; if every day of work was exactly the same, you would be bored. · You are a clear and confident presenter; you feel comfortable designing and delivering trainings that are tailored to the audience's learning styles. City Year Service Delivery and Impact · Implement City Year’s WSWC model with a high degree of quality to a targeted group of students at the right time. Make data-informed decisions to ensure tutoring, classroom support, afterschool programs, and school-wide initiatives align with the shared goals of the school/City Year partnership. · Directly coach 1 Senior AmeriCorps Member (Team Leader) and together manage up to 12 AmeriCorps Members in having a successful and rewarding year of service. · Ensure City Year goals are met with fidelity and quality, including attendance, behavior, and course performance interventions · Conduct consistent formal observations of AmeriCorps Member service, and provide asset-based coaching and mentorship · Attend City Year Staff meetings and school-based City Year Team meetings Lead an after school program related to the SONYC Grant: · Ensure all protocols are in place for student safety, including compliance with SACC Licensing protocols and measures · Ensure teams hit accurate hours breakdown needed by tracking hours and troubleshooting issues to ensure that the target number of hours needed for each student are met · Ensure materials and supplies are ordered in a timely manner for effective programming · Ensure that all students are adhering to systems set in place · Create & implement behavior management system for after school space as permitted by school administration · Create and implement schedule for after school programming that supports student achievement in adherence to SONYC Grant requirements Ensure collection of all data related to SONYC Grant programming: · Collect attendance data for each student daily · Work with AmeriCorps Members to collect student information and ensure that each student has a file that is accurate and updated accordingly throughout the school year · Work with Evaluation Team to ensure that all student attendance and personal data are entered into the DYCD system for reporting and compliance Ensure all lessons for SONYC programming are planned and executed: · Execute lesson planning processes that hold AmeriCorps Members accountable to turning in, reviewing and implementing successful lesson plans each week · Review all lesson plans and give feedback to AmeriCorps Members in agreed-upon time frame, as determined by team policy at the beginning of school year Observe lesson facilitation and provide structured feedback to AmeriCorps Members: · Provide one-on-one and team-level academic intervention training and support to AmeriCorps Members · Provide focused support to help AmeriCorps Members deliver quality tutoring for their students to help improve grades, complete homework, and organize for success in school · Create and implement system for observation follow up. Issue assessment report on challenges, achievements, best practices and lessons learned from observations, bi-monthly check-ins and trainings delivered Job Description Job Description Who You Are / About You · You are passionate about City Year’s mission and values. · You are an educator that is excited to use your knowledge and experience to support AmeriCorps Members and their work in schools. · You are a collaborator; you would rather work with others to solve complex problems than go at it alone. · You are a natural relationship builder; you feel equally comfortable communicating and connecting with a 10-year-old in your classroom, the parent of a student, and a peer educator. · You thrive in a fast-paced, multitasking environment; if every day of work was exactly the same, you would be bored. · You are a clear and confident presenter; you feel comfortable designing and delivering trainings that are tailored to the audience's learning styles. What You’ll Do Here City Year Service Delivery and Impact · Implement City Year’s WSWC model with a high degree of quality to a targeted group of students at the right time. Make data-informed decisions to ensure tutoring, classroom support, afterschool programs, and school-wide initiatives align with the shared goals of the school/City Year partnership. · Directly coach 1 Senior AmeriCorps Member (Team Leader) and together manage up to 12 AmeriCorps Members in having a successful and rewarding year of service. · Ensure City Year goals are met with fidelity and quality, including attendance, behavior, and course performance interventions · Conduct consistent formal observations of AmeriCorps Member service, and provide asset-based coaching and mentorship · Attend City Year Staff meetings and school-based City Year Team meetings Lead an after school program related to the SONYC Grant: · Ensure all protocols are in place for student safety, including compliance with SACC Licensing protocols and measures · Ensure teams hit accurate hours’ breakdown needed by tracking hours and troubleshooting issues to ensure that the target number of hours needed for each student are met · Ensure materials and supplies are ordered in a timely manner for effective programming · Ensure that all students are adhering to systems set in place · Create & implement behavior management system for after school space as permitted by school administration · Create and implement schedule for after school programming that supports student achievement in adherence to SONYC Grant requirements Ensure collection of all data related to SONYC Grant programming: · Collect attendance data for each student daily · Work with AmeriCorps Members to collect student information and ensure that each student has a file that is accurate and updated accordingly throughout the school year · Work with Evaluation Team to ensure that all student attendance and personal data are entered into the DYCD system for reporting and compliance Ensure all lessons for SONYC programming are planned and executed: · Execute lesson planning processes that hold AmeriCorps Members accountable to turning in, reviewing and implementing successful lesson plans each week · Review all lesson plans and give feedback to AmeriCorps Members in agreed-upon time frame, as determined by team policy at the beginning of school year Observe lesson facilitation and provide structured feedback to AmeriCorps Members: · Provide one-on-one and team-level academic intervention training and support to AmeriCorps Members · Provide focused support to help AmeriCorps Members deliver quality tutoring for their students to help improve grades, complete homework, and organize for success in school · Create and implement system for observation follow up. Issue assessment report on challenges, achievements, best practices and lessons learned from observations, bi-monthly check-ins and trainings delivered What You’ve Already Done · Bachelor’s degree required · Experience working in afterschool setting · Experience in lesson planning · Experience working with middle school youth · Experience managing others · Have experience or an interest in student learning and instruction in after-school programs · Facilitation or presentation experience preferred · Have mastered excellent behavior management in a classroom Bonus If You Have · Served at City Year, Teach for America, or another AmeriCorps program Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Join National Heritage Academies (NHA) as an Admission Representative at Aspire Charter Academy. This position will report directly to the Admissions Manager. The role of admissions representative (AR) is to promote the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. The AR will also engage applied student families to secure their interest in the school through National Heritage Academies (NHA) count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. This role will work out of the school in conjunction with the corporate headquarters. Schedule Part-time: 20 hours per week - occassional evenings & weekends required About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned school(s). Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school and access to their network of parents to gain applications to the school. Represent the school(s) at key community events, recruitment fairs and other community outreach events to encourage parents to enroll their student(s) at the school. Plan, organize and implement on-site events to benefit and support recruitment goals. Train, collaborate with school-based staff for recruitment activities to gain applications from interested families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Exceptional relationship building skills and the ability to communicate effectively with diverse audiences. Experience with strategic planning and goal setting. Highly motivated self-starter, preferably with experience working without direct supervision. Demonstrated experience successfully completing sales or business transactions. Strong organization and time management skills. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an Admission Representative at Willow Charter Academy. This position will report directly to the Admissions Manager. The role of admissions representative (AR) is to promote the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. The AR will also engage applied student families to secure their interest in the school through National Heritage Academies (NHA) count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. This role will work out of the school in conjunction with the corporate headquarters. Schedule Part-time: 30 hours per week - occassional evenings & weekends required About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned school(s). Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school and access to their network of parents to gain applications to the school. Represent the school(s) at key community events, recruitment fairs and other community outreach events to encourage parents to enroll their student(s) at the school. Plan, organize and implement on-site events to benefit and support recruitment goals. Train, collaborate with school-based staff for recruitment activities to gain applications from interested families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Exceptional relationship building skills and the ability to communicate effectively with diverse audiences. Experience with strategic planning and goal setting. Highly motivated self-starter, preferably with experience working without direct supervision. Demonstrated experience successfully completing sales or business transactions. Strong organization and time management skills. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Are you a passionate, strategic and partnership-oriented talent professional with experience in the PreK-12 education space? Are you looking for an opportunity to work alongside a variety of external education partners to help them hire talented, diverse leaders for mission-driven roles? This critical position is heavily involved in client management, talent search design, and execution on our overall talent services team and is uniquely positioned to have tremendous impact with our education sector clients and the communities they serve. ABOUT WORKMONGER WorkMonger was founded to better address the talent needs of education organizations by making it faster, easier and more affordable to hire the skilled, diverse, mission-aligned talent our sector needs. WorkMonger is an online, profile-driven, algorithm-enabled, talent service for hiring non-teacher positions in the broader PreK-12 education sector. WorkMonger serves all types of organizations in the education sector, including public charter schools, school districts, education non-profit organizations, education foundations, education support organizations, education technology companies, state education agencies, and more. WorkMonger serves talent of all levels (entry-level to C-level) across a variety of non-classroom-based positions, including academic roles (principals/school leaders, instructional coaches, curriculum design, etc.) and non-academic roles (finance, operations, data, talent, marketing, strategy, fundraising, etc.). RESPONSIBILITIES Client Engagement & Relationship Management: (60%) Manage a portfolio of current talent searches, with a goal to close searches quickly and successfully Serve as point of contact and relationship owner for Employer clients, ensuring clear and timely communication, high quality customer service and efficient decision making Communicate effectively with Employers around search progress, timelines and activities, including co-creating search materials such as candidate profiles, interview scripts, etc. Communicate effectively with JobSeekers around the status of their candidacy, feedback and next steps so they are informed and up to date Elicit feedback from clients and job seekers, and adjust practices to best meet the needs of our Employers and JobSeekers Talent Sourcing and Selection Process Support: (30%) Source and headhunt qualified candidates, using a variety of methods including LinkedIn Recruiter, tapping personal networks and exploring innovative talent sources Seek out and establish talent sourcing partnerships with organizational partners Use our algorithm results and overall JobSeeker pool to match JobSeekers with open opportunities Design key aspects of selection processes, including but not limited to interview scorecards, interview scripts, performance tasks and overall scoring guides Execute key aspects of selection processes, including but not limited to recruitment calls, phone interviews, performance task reviews, and logistical support Team & Systems Management: (10%) Support a culture of productivity and accountability through tracking JobSeeker and Employer milestones Work with team to evaluate search data, review client feedback and engage in continuous improvements QUALIFICATIONS Primary Qualifications: Experience in the education sector required Experience with talent acquisition required Prior record of results in client management in the education sector required Strong written and oral communication skills required Additional Qualifications: A high level of professionalism, customer service orientation and attention to detail Strong understanding of Excel and GSuite, including but not limited to Google Drive, Docs and Sheets Familiarity with LinkedIn Recruiter and recruiting best practices The ability to manage a diverse workload, competing priorities and deadline-sensitive projects successfully Demonstrated experience in planning, organizing and prioritizing using measurable outcomes Ability to contribute to the development and support of a positive team culture Personal Characteristics: A belief that every individual is uniquely gifted and has something of value to contribute to society Ability to thrive in a fast-paced, entrepreneurial environment with ambiguity Independent, organized self-starter and problem-solver who takes the initiative to identify and assist in solving problems both within and beyond areas of responsibility Ability to maintain a professional demeanor and the highest ethical standards Excitement to help scale WorkMonger and improve the efficiency and effectiveness of existing systems KEY CONSIDERATIONS Compensation commensurate with experience As a young, small organization, WorkMonger does not yet offer benefits Reports to WorkMonger’s Director of Talent Matching Remote: May live anywhere in the United States

Reporting to the Learning and Development Director, the Learning and Development Assistant is responsible for supporting the L&D team in the execution of department related projects as well as L&D related logistics & operations. Split between office-based and the field, percentage fluctuating based on time of year, the Learning and Development (L&D) Assistant’s responsibilities will entail 10-15 hours of work per week with higher hours typically required between the months of May and September. Field-based responsibilities include, but are not limited to, setting up welcoming and effective training and presentation environments, supporting presenters and trainers with logistical/operational needs, and delivering/picking-up programming materials or equipment. Office-based duties include, but are not limited to, L&D related inventory/organization, research, and resource creation. Focus of responsibilities shift based on time of year. In short, in partnership with other members of the site, the Learning and Development Assistant works to ensure that the L&D Department is able to provide impactful, efficient, and effective learning experiences for City Year San José Staff, AmeriCorps Members, and students that we serve. Responsibilities Learning & Development Logistics and Operations: Support the execution of AmeriCorps Member learning, training, and development. Prioritization of duties will vary based on time of year. Organize and maintain L&D training material and equipment. Support the identification potential venues in SJ or Bay Area for City Year trainings/events that may lead to long-term partnerships. Support day of logistics and operations for L&D lead or supported events, trainings, etc. Set up physical learning environments: equipment, material, tables/chairs, and/or catering Provide high-quality, relevant, and organized content and tools for AmeriCorps Member and Staff learning. Support the Impact Operations Manager in the execution of daily operations and logistics needs. Support the Impact Operations Manager in spring cleaning and after school materials/supplies return and inventorying. Drive City Year San José/Silicon Valley van to support materials delivery to school sites Other logistics and operations duties as assigned. Learning & Development Projects: Assist L&D team in the execution of department related projects. Prioritization of tasks/projects will vary based on time of year. Support the publication of a monthly L&D Newsletter. Support Impact Operations Managers during high logistics and operations volume times of year. Support in research projects such as sourcing relevant sources, annotating research sources, and organization of digital sources for further learning by Staff and Corps. Support resource development projects such as manual and toolkit creations, video tutorials, and one pagers. Other projects/tasks as assigned. Qualifications Valid driver’s license required Administrative experience preferred Strong attention to detail and proven organizational/project management skills. Proficiency in Microsoft Suite, specifically Excel desired Conveys thoughts and ideas clearly, actively listens and incorporates feedback, and communicates in a solution-oriented manner. Able to link organizational mission to individual work, and supports development and implementation of departmental or program strategy. Holds self-accountable, setting high expectations for self. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Regional Admissions Manager, located in Kansas City, ensures the admissions needs of the site are met, while supporting the matriculation of a diverse, prepared corps for the entire region. The role implements a consistent process that enables strategic intake, communication / customer service, process management, and placement of applicants at City Year locations. The role works closely with site staff to ensure the right AmeriCorps members are identified to fill the needs of the site. Job Description Implement and Monitor Strategic Admissions and Matriculation Plan – Implement and monitor a strategy and placement process that ensures talent and diversity of applicants across multiple sites within the region. Customer Service Delivery –   Implement a comprehensive communication and customer service plan; Direct responses to general e - mail and telephone contact for City Year locally as well as regionally; and Respond to and route inquiries to appropriate team(s). Increase Efficiency of Application and Selections Process – Working with regional leadership, identify and establish greater alignment with Service Impact and other relevant departments. Implement Applicant Selections Process – Conduct Admissions interviews and supports interview days; Facilitate applicant selections committees; Manage applicant files; and Ensure AmeriCorps and City Year compliance. Develop Strong Internal Relationships – Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of admissions in a local, regional, and national context; Work with regional leadership to facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals; and Inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at home site. Serve as Home Site Liaison – Conduct annual interview training for selections interviewers at home site; Support site leadership with real time recruitment and admissions data; and Provide local Recruitment and Admissions perspective in decision making process. Confirmed AmeriCorps Member Management – Implement national strategy to retain confirmed AmeriCorps members through mailings, social media engagement, and general customer service; and Prepare incoming corps for service expectations, identify possible attrition risks within the incoming corps, and support corps background check and registration process. Performance Analysis and Strategy – Compare site - based admissions performance and structure course correction as needed to meet interval goals; and Use data as a management tool. Team Growth and Development –Attend quarterly regional team meetings, events, and calls; and Maintain connections and collaboration. Regional Model Growth and Development: In partnership with other members of the National Recruitment and Admissions team, work with recruitment teams and site leadership to continue building upon a regional / national recruitment and centralized admissions pool; and Travel to National Recruitment meetings and events.  Qualifications Bachelor's degree or equivalent 1 + years of related experience Create persuasive written and verbal communication for internal and external audiences Organized and attention to detail Experience working in a team environment Flexible, solution-oriented and proactive Ability to manage multiple demands and deadlines in a fast paced environment Exhibit a passion for City Year’s mission and values Preferred Qualifications Admissions, development, or 1 + years of service experience City Year and AmeriCorps Alumni encouraged to apply Sales, customer service, or human relations experience Volunteer, corporate, or academic recruitment / admissions experience Travel Annual summer conference Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

You will lead the admissions process for the City Year Providence site, while collaborating with our regional admissions team in the hiring of AmeriCorps members for our entire East Region (Boston, Buffalo, New Hampshire, New York, Philadelphia, Providence, and Washington, DC). You will implement a comprehensive admissions process, with responsibility for front-line relationship management and customer service for our applicants, and for establishing resilient and effective partnership with Providence site colleagues. You will serve as part of our Recruitment and Admissions department, a national network of professionals working each year to recruit and hire 3,000 incredible young people to serve in schools in 29 communities across the country. Job Description The primary functions of your job will be to:   Implement City Year’s Admissions Process. You will organize and conduct applicant interviews, review and assess applications, make selections decisions, and support placement and preparation of City Year AmeriCorps members at your home site (Providence). You will implement this set process effectively and proactively seek to improve the process over time.   Model Excellence in Customer Service. You will communicate with responsiveness, consistency, and clarity to deepen applicants' connection to City Year.    Exhibit Commitment to All City Year Applicants. City Year recruits and attracts a diverse applicant pool, ages 18-25. You will  foster  a c ulture and c ommunity of support and inclusion throughout the hiring process. You will display a commitment to continuously learn and grow in ensuring the admissions process is equitable for all applicants.    Collaborate With Our Providence Site Partners. You will serve as the front-line connection between our regional admissions team and the Providence site. You will conduct interview trainings, report on relevant data, participate in site programming, and participate in conversations to help strengthen and streamline the partnership.    Strengthen our Regional Admissions Team. You will participate with intention and enthusiasm through meetings, events, calls, and shared projects.    What You Can Contribute on Day One:   You will demonstrate a desire to connect with, learn from, support, and grow with your new teammates. You will display self-awareness, curiosity, and empathy that will facilitate your connection with a diverse set of colleagues and applicants. You will show a capacity for process management – you enjoy the work of striking a balance between operating autonomously while implementing a set, shared admissions process.   What You Can Expect to Learn:   We want you to learn and grow in this role. You will be trained in all of the technical platforms City Year uses to implement our admissions process, manage applicant relationships, track and report on our progress, and communicate with key stakeholders. You will be introduced to tools, systems, and tactics to effectively connect and collaborate with remote teammates. You will engage in best practices in admissions, including Diversity, Equity & Inclusion training, interviewing techniques, and data-driven decision making.   Your Background Might Include, But We Do Not Require:   Post-secondary education   1+ year of professional experience   Previous City Year employment   Admissions, recruitment, development, or service experience   Sales, customer service, or human relations experience   Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Join National Heritage Academies (NHA) as an Admissions Representative (AR). This position will report directly to the Admissions Manager and will be responsible for promoting the value of Stambaugh Charter Academy, ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. In addition to working with community partners to generate applications, the AR will work with partnering National Heritage Academies (NHA) schools and their students to promote the NHA experience. The AR will also engage applied student families to secure their interest in the school through NHA count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. Please Note : This is a Part-Time opportunity, 20 hours per week with a flexible schedule. About Us Founded in 1995, NHA, one of the nation's leading charter school management organizations, currently operates more than 80 schools across nine states serving over 60,000 students. We are currently looking for an admissions representative to support school based in the Youngstown, Ohio market. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned schools. Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school through in-person visits to their locations, telephone calls and email communications. Access network of parents through these partnerships to gain applications to the school. Work with leadership and staff at NHA partner schools to represent at key events and through academic and social programs Travel to various off-site key community events, recruitment fairs and other community outreach events as a representative of the school to encourage parents to enroll their student(s) at the school. Coordinate and implement on-site events to benefit and support recruitment goals for all grades. Develop new initiatives as needed, for student recruitment or on-boarding new families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Associates Degree minimum required. Prefer degree in sales, marketing, business or related field. Strong written and verbal communication skills Prefer experience with recruitment-related work Reliable transportation required Proficiency in Microsoft Office required. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an admissions strategist. This position will be responsbile for managing the recruitment at several "Level One" NHA schools, working directly with their principals and School Ambassadors (SA). This support will include assisting wth strategy, enrollment monitoring, material procurement, holding quarterly SA trainings, and annual marketing plan meetings for the school. This role will assist as program manager for departmental training initiatives including the Annual Recruitment Conference (ARC) and New Admissions Representative (AR) training. This position also supports the admissions management team with various projects. This requires a self-starter with a "can-do" mindset, that is proactive in discovering new tools to help improve efficiencies. About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. In this role you will work out of our corporate headquarters (Service Center) located in Grand Rapids, Michigan. The NHA Service Center has over 400 team members in departments like admissions, talent acquisition, facilities, legal services, and many more working together to provide top level back-office support. Your Role Strategize with SA's and principals to plan events for level one schools. This includes maximizing community attendance at events through leveraging use of CRM, bulk texting, email, social media, etc. Potential of additional "Level One" schools expanding to other regions over time Travel to support level one schools with marketing meetings, onboarding, and team meetings Orchestrate and lead quarterly training and review sessions for the West and East MI regional SA groups Responsible for departmental communications to the service center regarding updates and initiatives as well as sending regular newsletters/communications to the SA/AR team to keep them aware of admissions developments Monthly phone calls to be held with SA and principals to discuss school enrollment data, events, and community partners. Being in effect the liaison between the admissions department and the Level One schools by emphasizing best practices to achieve enrollment success Collaborate with Admissions Managers (AM) or Regional AR's to better serve schools, including PrepNet, as needed- in the absence of an AR, or time of year constraints Help AM's execute marketing plan templates annually Weekly O3s with admissions manager (AM) to discuss admissions efforts for their portfolio of schools Assist with managing the training sessions for new AR's. Update and manage training materials for accuracy and most recent procedures. This will include implementing and managing the AR mentor program Manage the ARC (Admissions Rep Conference) by working with AMs, AR mentors, and Special Events to ensure logistics of annual event runs smoothly Attend AM leadership meetings to relay information about projects being managed Support AM's with miscellaneous financial administrative support during busy seasons Offsite management support including but not limited to event planning, grassroots marketing, day of event support, if opportunities to maximize enrollment are presented Work with Admissions leadership to schedule and organize regular offsites for management team Additional duties as assigned Requirements Minimum of an Associates Degree required, Bachelor Degree preferred Experience in recruiting or admissions preferred Demonstrate strong advocacy for NHA and integrated systems thinking Demonstrate leadership qualities and interpersonal skills as well as a desire to grow within the department Experience in CRM system perferred To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

As a member of the People & Operations team, the Operations Manager will play a critical role ensuring staff and corps have the necessary tools and resources to drive student impact and operational excellence. Reporting directly to the People & Operations Director, the Operations Manager is responsible for executing the day-to-day site operations including providing top-notch customer service as well as establish managing IT and operational systems to ensure site-wide goals are met. S/he will be responsible for tracking all expenses in a timely and accurate manner to ensure optimal use of resources supporting site leaders to ensure CYLA comes in at or under budget. This individual contributor position plays a critical role in ensuring our site is effective and intentional by planning ahead, anticipating challenges, coordinating resources, and supporting site development, which is central to CYLA’s strategic plan for increased impact in schools. The ideal candidate is a creative problem solver and strategic thinker with a passion for cross-team relationship development. City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong.   Job Description Operations Manage relationship with building management to proactively address issues in a timely manner. Manage supply ordering in a timely manner to ensure staff have the materials they need to be successful Coordinate office space use; manage conference room calendars and coordinate guest reservations Maintain and improve operational processes and procedures to sure the site runs smoothly and efficiently including ensuring staff are fully trained and comply Manage policies and procedures of office space to ensure consistent organization and cleanliness Manage office vendor services & relationships Support office emergency preparedness Coordinate staff and corps travel needs  Information Technology Serve as an Information Technology Services (ITS) site point, working closely with Headquarters’ ITS department to ensure that staff and corps are properly equipped to deliver high-quality service Manage distribution, repair, and maintenance of all technology and equipment; Maintain accurate records Manage staff and AmeriCorps Member account setup Troubleshoot issues as they arise (computers, accounts, printers, fax machines, desk phones, cell phones, building fobs, keys, projectors and A/V needs) Support maintaining City Year’s content management system to ensure effective collaboration and information sharing: Update system with timely and relevant information Organize and maintain updated site files Update and manage permissions Support ongoing site training and development Budget & Finance Management: Account for 100% of CYLA’s purchases and expenses Review expense ledgers monthly and reconcile any errors Assist with annual site budget planning process and prepare monthly budget updates Prepare and monitor school and group level budgets to ensure program staff have information necessary to meet programmatic needs Manage all supplier requests and submit all site invoices for payment  Monitor significant and time sensitive invoices to ensure timely payment Review all site reimbursements and recurring invoices for accuracy Manage site purchase cards including coding and submission of all spending documentation Coordinate site contracts submission and approval process Liaise with headquarters finance department to ensure CYLA financial requests are met Ensure staff are fully trained and comply with all financial policies & procedures Additional Support: Support operations of CYLA site to ensure staff have the information, materials and supplies necessary to provide excellent service Support corps onboarding, uniform distribution and other department functions as needed Partner with CYLA departments and staff through confirmed corps and stakeholder engagement, event and service day participation and cross-departmental committees as needed to ensure site-wide goals are met   Qualifications: 2+ years relevant experience in non-profit, operations, finance, IT, education or related fields City Year/AmeriCorps experience preferred Strong attention to detail with a focus on results and process Exceptional organization and project management skills Savvy with and interest in technology Strong track record of learning new technology systems and tools quickly Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently Excellent customer service skills; able to balance own projects against the needs of others Sets high expectations for self and others with a positive can-do attitude Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint a plus Experience with and commitment to community service, national service and/or the development of young people as leaders. Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies:   Desire to Learn: City Year has a unique service model and organizational culture.  Successful applicants have strong experience and a track record of success in the above areas, but must be willing and eager to continue to learn as well as be self-aware of their areas for continued professional growth and development.  Communication: Conveys thoughts clearly and concisely. Is able to make operational and technical information clear and approachable. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation. Executes to Results : Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays in a timely manner. Is proactive in addressing issues with appropriate level of urgency and in finding new ways of providing support. Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They look beyond the obvious and don’t stop at the first barrier.They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance. Relationship Development :Approachable and friendly. Actively seeks feedback and to understand others perspectives, interests and concerns. Adapts approaches to different people and situations. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

At City Year, our mission is to ensure every child succeeds through closing gaps in high-need schools. We are looking for passionate young people to dedicate a year of service as City Year AmeriCorps members and impact students as tutors, mentors, and role models. We are seeking a Regional Recruitment Manager to inspire these young people to join our mission and serve as a City Year AmeriCorps member. You will contribute to our work by establishing, developing, and sustaining community partnerships that create a pipeline of talented and diverse applicants ages 18-25 for the City Year AmeriCorps member program. You will be responsible for establishing new and leveraging existing partnerships with a variety of local organizations that are focused on serving youth across all the neighborhoods of Tulsa, OK to increase awareness of the opportunity to serve with City Year. You will be immersed in the community, and this position may require significant travel in and around Tulsa, OK to establish effective relationships that will compel young people to apply and serve with City Year. Reporting into the Regional Recruitment Director for the Central Region, you will work collaboratively with both the National Recruitment and Admissions department and City Year Tulsa team adding recruitment capacity to generate leads and applications for the City Year network.   Job Description Customer-focused Lead Management and Application Generation Develop relationships and communication strategies to cultivate leads through the City Year application process. Utilize lead management process to identify and cultivate leads through targeted, customer-focused multi-channel (phone, online, in-person) communication that ensures that leads are well informed about City Year and the AmeriCorps member experience.  Engage and support leads interested in serving at City Year in application submission. Marketing Activities Build relationships and execute local marketing efforts within partnership accounts to measurably raise awareness, familiarity, and understanding of City Year to prospective applicants throughout the greater Tulsa area. Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships. Manage, Grow and Develop Partnerships Develop a plan with and for City Year staff to build strong relationships with key stakeholders such as university/community college career counselors, youth program directors and administrators, high school guidance counselors, and community leaders that will produce a consistent and strong applicant pool. Develop and coordinate presentations at area career fairs, targeted student group meetings and classes, and tabling events.  Create innovative approaches to reach and communicate with groups of eligible prospects and student populations. Develop and manage partnerships and key strategic relationships with the goal of expanding the reach of the national recruitment team with your local market. Performance Analysis and Strategy In conjunction with team leadership, develop engagement strategies through use of historical data. Regularly compare activities to applicant and confirmation yield and assess ROI for activities.  Utilize established AmeriCorps member profile to identify trends in successful applicants from portfolio accounts. Use real-time data to report on progress and course correct recruitment activities and strategy as necessary. Develop Strong Internal Relationships Build and manage a strong relationship between City Year Tulsa and the Regional Recruitment and Admissions Team supporting best practice sharing, collaborative problem solving, and collective achievement of filling the City Year corps with highly qualified and diverse AmeriCorps Members.   Qualifications 2-4 years of experience; 1-2 years of experience in relationship development with institutions such as colleges, high schools, clubs, and community-based organizations to meet organizational objectives. Strong cultural competency and passion for diversity, inclusivity, equity, and belonging work Personable and thoughtful approach to engaging diverse groups, particularly young adults.   Strong oral and written communication skills for internal and external audiences. Ability to deliver strong and inspirational messages to large groups. Calendar management, event planning, and logistics experience. Experience working in a team environment. Problem-solving and analytical skills Exhibit a passion for City Year’s mission and values . Demonstrated ability to work with individuals with diverse backgrounds, interests, and skills. Ability to travel frequently; includes having a driver’s license (personal vehicle a plus, approved work-related mileage will be reimbursed). Sales, customer service experience a plus Volunteer, corporate, or academic recruitment experience a plus   Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Recruitment and Admissions Coordinator is responsible for engaging prospective City Year AmeriCorps members through the management of a Customer Relationship Manager (CRM) to support the regional recruitment and admissions team’s goal of building a pipeline of 18 - 25 year-olds for the City Year AmeriCorps member opportunity. Job Description An  inspiring and relatable communicator, the Recruitment and Admissions Coordinator will work cross departmentally (Recruitment and Admissions) to;   Implement a customer service engagement strategy for building rapport with young adults learning more about the City Year experience and benefits.   People centered lead management and application  cultivation with effective decision making to adapt to multi-channel communication preference of prospect.   Effective at rapport and relationship building  with prospective City Year AmeriCorps Members to ensure they are well informed about City Year and the AmeriCorps member experience and benefits;   Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general email and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s).   Virtually recruit and attend recruitment events as needed   Support the Chicago based admissions manager to facilitate the hiring process for 250+ City Year AmeriCorps members.   This will include but is not limited to scheduling interviews, following up with references, reviewing applications and preparing confirmed City Year AmeriCorps members for their service in Chicago.    Implement City Year's business process for Customer Relationship Manager (Salesforce) Qualifications   1 + year of experience in relationship development with institutions such as colleges, high schools, clubs, and community based organizations to meet organizational objectives   Highly energetic, charismatic approach to engaging diverse groups, particularly young adults   Ability to deliver strong and inspirational messages  for internal and external audiences via multiple channels (Email, Text, Phone Calls)   Adept in calendar management, event planning, and logistics management   Passionate about working on a team and positively contributing to team culture   Analytical skills and problem solving skills, finding both short term and long term solutions   Exhibit a passion for City Year’s mission and values   Preferred Qualifications  Bachelor's degree or equivalent experience.   City Year or National Service Program Alumni   Sales, customer service, or human relations experience.   Volunteer or academic recruitment experience.   Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.