8 Customer Success jobs

Bring your passion for influencing and supporting our youth to National Heritage Academies (NHA) as a school ambassador to one of our NHA partner schools. Our Schools In our schools you will find bright colors, smiling faces, and opportunity. While working at an NHA partner school you will make a difference in the lives of our over 500 students. You will gain invaluable experience and have fun along the way. The role of the school ambassador is to generate interest in the kindergarten program, create assimilation opportunities and promote enrollment events to community partners. The school ambassador will accomplish these goals through their own self-directed effort, guidance from the school principal and by working closely with school teams to collectively recruit and enroll new students. Essential Duties and responsibilities Work with school leaders in planning school-based open houses, enrollment information meetings, and other school-based recruitment events Distribute marketing materials to community partners and schedule information meetings at their site Communicate with existing families to recruit siblings and access their local networks to support recruitment goals Represent the school at key community events, recruitment fairs and other community outreach events that will benefit enrollment Plan and facilitate opportunities for new families to get involved with the school to help secure their decision to join the school family Routinely reach-out to prospective and newly accepted families to keep them engaged, excited and informed about the school Core Competencies Exceptional relationship building skills and the ability to communicate effectively with diverse audiences Strong organization and time management skills Highly motivated self-starter Excellent interpersonal skills High sense of urgency Additional Qualifications Proficient computer skills Associates Degree in sales, marketing or business Prefer experience with recruitment-related work within a school or similar field Strong written and verbal communication skills Spanish-speaking a plus Company Information NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as a part-time admission representative at Winterville Charter Academy. This position will report directly to the admissions manager and will work out of the school in conjunction with the corporate headquarters. The role of admissions representative (AR) is to promote the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. The AR will also engage applied student families to secure their interest in the school through National Heritage Academies (NHA) count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. About Us NHA, founded in 1995 and based in Grand Rapids, Michigan, is one of the nation's leading for-profit charter school management organizations. NHA's system of schools is designed to eliminate the achievement gap and provide a public school choice to families so their children are prepared for success in high school, college, and beyond. With a commitment to hard work, good citizenship, and personal responsibility, students experience a safe, secure learning environment where achievement thrives. A passion and dedication to the mission of serving children and partnering with communities to provide an excellent educational experience permeates the culture of our organization. Schedule Part-time - 30 hours per week - occasional evenings & weekends required Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned school(s) Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school and access to their network of parents to gain applications to the school Represent the school(s) at key community events, recruitment fairs and other community outreach events to encourage parents to enroll their student(s) at the school Plan, organize and implement on-site events to benefit and support recruitment goals Train, collaborate with school-based staff for recruitment activities to gain applications from interested families Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition Requirements Exceptional relationship building skills and the ability to communicate effectively with diverse audiences Experience with strategic planning and goal setting Highly motivated self-starter, preferably with experience working without direct supervision Demonstrated experience successfully completing sales or business transactions Strong organization and time management skills To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an Admission Representative. This position will report directly to the Admissions Manager. The role of admissions representative (AR) is to promote the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. The AR will also engage applied student families to secure their interest in the school through National Heritage Academies (NHA) count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. This role will work out of the school in conjunction with the corporate headquarters. Your role Schedule: Part-time - 20 hours per week with occasional evenings and weekends required About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned school(s). Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school and access to their network of parents to gain applications to the school. Represent the school(s) at key community events, recruitment fairs and other community outreach events to encourage parents to enroll their student(s) at the school. Plan, organize and implement on-site events to benefit and support recruitment goals. Train, collaborate with school-based staff for recruitment activities to gain applications from interested families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Exceptional relationship building skills and the ability to communicate effectively with diverse audiences. Experience with strategic planning and goal setting. Highly motivated self-starter, preferably with experience working without direct supervision. Demonstrated experience successfully completing sales or business transactions. Strong organization and time management skills. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

The Background Check Intern plays a critical role in administering City Year’s background check process for its 3,000 AmeriCorps members annually. Background checks help to ensure that City Year brings in great AmeriCorps members to support students in the communities we serve, and that we stay in compliance with requirements from AmeriCorps. This is a great opportunity for a mission-driven, detail-oriented individual to learn about how a large, national non-profit works, as well as to take on significant responsibility for a critical business process. No prior experience with background checks is required. This position is part of City Year’s national People Team and reports to the Senior Background Screening & Onboarding Specialist. We are looking for someone would start part-time in the spring and then work full-time in the summer. This is a paid position and we expect to pay $15-18/hour, depending on prior experience. Job Description Responsibilities Administer background checks ·       Learn how to request and review background checks through Truescreen, our most important vendor system ·       Request and review AmeriCorps member background checks in a timely manner ·       Maintain up-to-date and accurate records of all background checks ·       Conduct periodic audits to ensure the accuracy of our background check records ·       Process vendor invoices and partner with our Finance team to ensure payment Provide excellent customer service ·       Proactively send instructions to new AmeriCorps members on how to complete background checks ·       Support AmeriCorps members by answering question to help them complete their background checks ·       Manage a shared inbox to receive and direct incoming questions to the appropriate person Qualifications ·       Strong self-starter with the ability to fully own and execute mission-critical processes ·       Demonstrated learning orientation and ability to research and resolve issues ·       Exceptional attention to detail and ability to operate with consistency in a fast-paced environment ·       Prior experience managing and improving operational processes ·       Microsoft Office 365 experience, especially Microsoft Excel strongly preferred ·       Commitment to mission-driven work, especially in support of people of marginalized identities strongly preferred ·       Experience using web-based systems to enter, process and receive data preferred Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Join National Heritage Academies (NHA) as a Director of Admissions. This position will report directly to the Chief Marketing Officer and will be responsible for leading the Admissions team to achieve NHA's annual student enrollment goal. The ideal candidate will have the ability to motivate a team distributed across nine states and will make improvements to the student recruitment process - including identifying tools and technology to help achieve the goal. Must be a creative, organized and goal oriented sales professional with strong leadership skills. The director provides strategy, guidance, coaching, development and leadership to managers as they work to execute the admissions strategy. About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Leads and manages a team of approximately 50 professional full-time & part-time employees - including seven Admissions Managers as direct reports. Responsibilities include recruiting, onboarding, training, developing, and improving the output of each direct report in terms of capacity utilization at the schools. Leads and owns the development of the outreach strategy to enhance presence in the communities where our schools reside, building brand and product stories, and drive enrollment opportunities. Manage the development of marketing plans driven by SWOT analysis of local schools tied to specific activities to increase enrollment. Lead the execution of marketing plans by building advocacy with school quality which drives partnerships with the local school teams. Determine strategies across departments, including marketing collateral, nurturing campaigns, advertising platforms, aligning messaging, and utilization of service center resources. Collaborate with cross-functional partners including Enrollment, Marketing, Creative/PR, Parent Relations, Finance, Real Estate, HR, Operations, and Information Technology to deliver financial value for NHA. Understands the national and local school marketplace using qualitative and quantitative research including focus groups, phone polls, web surveys, and segmentation studies. Deliver information directly to CMO regarding enrollment numbers, monitoring of costs, measured conversions, and recommended strategies for improving market penetration. Manage admissions communications and presentations to key suite stake holders such as C-suite executives and the Board of Directors. Develop regular outreach to school quality leaders. Integral part of new business development - new schools and new revenue streams. Additional duties as assigned. Requirements Bachelor's in marketing or Business required, Master's degree preferred. 10-15 years of marketing experience. 5+ years of management experience. Required experience leading a team in the field, managing both local and remote teams. Goal oriented experienced sales leader. Highly collaborative and ability to create strong relationships. This role is reliant on others across the organization to be successful, so relationships are of the utmost importance. Define goals based on metrics with ability to build a strategy based on data. Motivational leader with strong communication skills that will drive team to goal achievement. Resourceful at leveraging tools to be successful (tools/tech) and human resources to obtain enrollment goals. Process and data driven with strong analytical skills. Ability to gain stakeholder buy-in by partnering with school leaders as well as collaboration with other departments. Must be proficient in Microsoft office suite and, customer management systems, with computer knowledge/experience. Proven budget management skills. 10-20% travel depending on season. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.

Join National Heritage Academies (NHA) as an Admission Representative at Aspire Charter Academy. This position will report directly to the Admissions Manager. The role of admissions representative (AR) is to promote the value of their assigned school(s), ensure new student enrollment and create a robust waiting list of students interested in enrolling at the school. The AR will also engage applied student families to secure their interest in the school through National Heritage Academies (NHA) count day. The AR will accomplish these goals through their own self-directed effort, guidance from their admissions manager and by working closely with school teams to collectively recruit and enroll new students. This role will work out of the school in conjunction with the corporate headquarters. Schedule Part-time: 20 hours per week - occassional evenings & weekends required About Us NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of "challenging each child to achieve..." and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA. Your Role Develop, manage and execute an overall strategy, ensuring enrollment goal success at the assigned school(s). Build and cultivate relationships with community leaders, faith-based community leaders and other key stakeholders in the community served by the school and access to their network of parents to gain applications to the school. Represent the school(s) at key community events, recruitment fairs and other community outreach events to encourage parents to enroll their student(s) at the school. Plan, organize and implement on-site events to benefit and support recruitment goals. Train, collaborate with school-based staff for recruitment activities to gain applications from interested families. Routinely, make monthly phone calls to prospective and newly accepted families to keep them engaged, excited and informed about the school to minimize attrition. Requirements Exceptional relationship building skills and the ability to communicate effectively with diverse audiences. Experience with strategic planning and goal setting. Highly motivated self-starter, preferably with experience working without direct supervision. Demonstrated experience successfully completing sales or business transactions. Strong organization and time management skills. To learn more about our core values, please click here . National Heritage Academies is an equal opportunity employer.