2 Customer Success jobs

Be Noble. Be a Forward Success Coach at Noble. Noble is Chicago’s highest-performing and largest network of public charter high schools. Noble opened in 1999 with the mission of preparing low income students with the scholarship, discipline, and honor necessary to succeed in college and lead exemplary lives, and to serve as a catalyst for education reform in Chicago. By making college a reality for our students, Noble is committed to changing the trajectory of the lives of our students and impacting their families for generations to come. Noble’s 18 campuses currently serve over 12,000 students, of whom 98% are minority, 87% are low-income, and 82% are first-generation college goers. Job Description Noble is now in its 20 th  year and has graduated more than 12,600 students since its founding in 1999. Across the Network, over 20 staff are currently supporting 5,000+ of these graduates as they persist in college around the country. However, thousands of our graduates are not currently enrolled in college and do not have their bachelor’s degrees. We are launching a new program in 2019 to provide college access and intensive supports to these alumni. This program, called Noble Forward, is a partnership with Southern New Hampshire University. Learn more about the program at  www.nobleforward.org . The Forward Success Coach (FSC) role will be responsible for providing individualized support and guidance for a cohort of students while they are enrolled in an online, competency-based college program, with the objective of supporting students in navigating academic coursework as well as coaching and mentoring students to develop the skills they need to thrive in college and professional life. The FSC builds and maintains meaningful student relationships, develops a strong knowledge of the academic program, and leverages quantitative and qualitative data to coach and advise students toward college completion. This position is for start in June or July 2019. Candidate Qualifications Candidates will be service oriented, comfortable with data, and have a sense of humor. Candidates should have: Bachelor’s degree and 1-3 years experience working in a high functioning, fast-paced organization A belief that all students can succeed in college and life An understanding of the academic, financial and social factors that impact college persistence Experience directly advising and mentoring low-income and first-generation students, ideally in the context of college persistence Ability to build genuine, empathetic and supportive relationships while maintaining high expectations for students A data-driven mindset with a history of aggressively delivering measurable results The discipline to self-manage, self-reflect and the hunger to continuously improve Flexibility around scheduling and travel, including willingness and ability to work some evening hours each week and/or travel between neighborhoods in Chicago NOTE :   This position is pending final budget approval. Application Process and Compensation Interested candidates should apply online at  www.nobleschools.org . Please complete the online application to explain why you are an ideal fit for the Noble Network and this position. Compensation will be commensurate with experience and qualifications. A comprehensive compensation plan will include a bonus incentive and a competitive benefits package. At Noble, we have one mission: to be a catalyst for educational equity in the city of Chicago that empowers students with the scholarship, discipline, and honor necessary to succeed in college and lead exemplary lives. We know that we only fulfill this mission if we are the best place for a diverse mix of driven, reflective, and innovative educators to come, stay, and do their best work nurturing college-ready students. That is why Noble is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law. Be Noble. Join our Mission today!  

At KickUp, you’ll develop, manage, and grow our K-12 partnerships, enabling districts and professional development providers to better support educators. Specifically, you’ll help K-12 clients define their growth goals, determine how to measure those goals, and guide clients in using their data to make better decisions. In addition to client-facing work, you’ll have the opportunity to define and scale our culture, and ensure that we never stop keeping educators at the center of our decisions, always collaborate to solve complex problems, and learn quickly. What you’ll be doing: • Working at our offices in Philadelphia as part of a small team with a track record of rapidly delivering valuable software to educators across the country • Cultivating, deepening, and growing relationships with existing K-12 customers at the school, district, and service agency leadership level • Working directly with senior education leaders to help them establish their goals, build and tweak data collection instruments, track progress and needs based on their data, and identify high-leverage next steps that will move the needle on their teacher development efforts • Managing the end-to-end customer lifecycle post-sale, including strategic planning, implementation, renewal, and expansion • Maintaining and expanding the number and range of educators and K-12 leaders who use KickUp in their day-to-day work • Ensuring client satisfaction by developing positive relationships and channeling product feedback appropriately • Serving as an expert on the KickUp platform, and configuring our platform to meet clients’ needs Why you should join KickUp:  Mission : Our mission is to meaningfully engage educators in professional growth. It’s important to us, because education is in our team’s DNA, and because  study after study  demonstrates that a great teacher can have the single greatest impact on student learning. In order to help teachers grow and implement new initiatives, districts need high-quality professional learning and well-coordinated community-wide efforts, which are easier said than done. KickUp exists to help districts get there, and your work will lead directly to impact. Our Team : We are a small and highly collaborative team. We are mission-driven, business smart, continuously improving, and we believe in collective success. We are quickly growing our team, revenue, and customer base, so you’ll have the chance to take on dynamic challenges and make a significant impact. Our Benefits : We offer a competitive salary, health coverage, offices in center city Philadelphia, a flexible PTO policy, and many other great perks. Professional Skills and Experience: • Experience in building and maintaining client relationships while driving toward business outcomes like client engagement and retention • An ability to listen empathetically and identify client needs • An ability to project manage and translate competing needs into organized, strategic action plans • A passion for technology, and an eagerness to learn the ins and outs of the KickUp platform • A robust analytical skill-set, endless curiosity and a penchant to think the impossible • Ability to adapt to new situations • An entrepreneurial spirit and a willingness to take over improving processes and outcomes • Willingness to challenge the status quo, present opinions and listen to others • Strong verbal, written and presentation skills • Proficiency in Excel and other data analysis tools • Passion for education and for our mission Bonus: • Experience in a client-facing role (as a Client Manager or Account Manager, for example) • Experience as an educator Notes: This is a Philadelphia-based position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.   Candidates must be legally eligible to work in the United States.