27 Customer Success jobs

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, more than 900 school systems serving 9 million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.About the role:A central part of Panorama’s success has been our extraordinary Client Success team, which manages the entire client experience, including onboarding, project design and delivery, technical implementation, and ensuring that our partners use Panorama in a manner that drives improvement of student outcomes. Our clients frequently report that Panorama is their favorite organization to work with. We work individually and as a tightly knit team to maintain exceptional Net Promoter Score (NPS) results, renewal rates, and referral counts.To support our rapid growth, we are organizing our Client Success team to explicitly lead and serve each of our three client segments: Districts and Schools; Large Districts; and Strategic Engagements. The Large Districts segment includes all organizations serving from 9,500-50,000 students. As the Client Success Director of the Large Districts segment, you will lead and grow Panorama’s Client Success organization, developing service-delivery, technical support, strategic planning, and renewal processes in ways that simultaneously scale and ensure clients get extraordinary value with Panorama. You will lead a team that is responsible for two core functions: Project Design and Delivery (implementation and professional services) and Impact and Engagement (account management, strategic advising, renewals). You will be responsible for the overall health and success of Panorama’s Large Districts segment, with goals including NPS, user engagement and impact, renewals, referrals, and expansion sourcing. The Director of Large Districts will be responsible for developing a fast-growing team, ensuring each individual and the team as a whole are both successfully delivering to clients and innovating to ensure we improve.This leader will develop Panorama’s long-term vision and approach for serving this segment, as well as the repeatable processes, resources, and high-performing team to deliver on this vision. You will own the success of the Large Districts segment from the standpoints of both client love and business viability. This position reports to the VP of Client Success.Key responsibilities:Own Panorama’s client success strategy and operations in the Large Districts segmentOwn key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime valueEnsure high-quality delivery of services to Panorama’s clients in this segmentHire, grow, and evaluate members of the team; build this segment as a high-performing teamDefine and continuously improve Panorama’s client success model and client lifecycleBuild and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearlySeek out “moonshot” opportunities to 10x the impact of Panorama’s client success functionContinue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across PanoramaDeeply understand our clients and the market, and be an important voice in the product development processAs a leader in a high growth environment, continuously plan for the future and build the next generation of client success at PanoramaKey qualifications:Significant leadership experience in customer success or education, either:(a) leading a customer success organization or a team within a high performing customer success organization (e.g., support, professional services), or(b) serving as a leader in a large school district or commensurate experience working with large school districts as an outside partner (for example, as a consultant to large districts)Leadership experience as a builder and innovator (for example, building new functions, developing and launching innovative ideas)Experience scaling teams and creating repeatable processes - especially in a high growth environment where leaders and teams must continuously reinvent themselvesInspiring leader, and highly effective communicatorDeeply passionate about creating an extraordinary customer experience and building a team culture of customer obsessionSkilled at building a highly effective talent machine:, onboarding, retaining, and continuously developing high-performing team members (experience as a “manager of managers” a plus)Data-driven and results-oriented leaderPassionate about education (education experience a plus but not necessary)Preferred: Strong understanding of the SaaS business model and dynamics of a successful recurring revenue organizationPanorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Apply for this job

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, more than 900 school systems serving 9 million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg.About the role:A central part of Panorama’s success has been our extraordinary Client Success team, which manages the entire client experience, including onboarding, project design and delivery, technical implementation, and ensuring that our partners use Panorama in a manner that drives improvement of student outcomes. Our clients frequently report that Panorama is their favorite organization to work with. We work individually and as a tightly knit team to maintain exceptional Net Promoter Score (NPS) results, renewal rates, and referral counts.To support our rapid growth, we are organizing our Client Success team to explicitly lead and serve each of our three client segments: Districts and Schools; Large Districts; and Strategic Engagements. The Districts and Schools segment includes all organizations serving up to 9,500 students. As the Client Success Director of the Districts and Schools segment, you will lead and grow Panorama’s Client Success organization, developing service-delivery, technical support, strategic planning, and renewal processes in ways that simultaneously scale and ensure clients get extraordinary value with Panorama. You will lead a team that is responsible for two core functions: Project Design and Delivery(implementation and professional services) and Impact and Engagement (account management, strategic advising, renewals). You will be responsible for the overall health and success of Panorama’s Districts and Schools segment, with goals including NPS, user engagement and impact, renewals, referrals, and expansion sourcing. The Director of Districts and Schools will be responsible for developing a fast-growing team, ensuring each individual and the team as a whole are both successfully delivering to clients and innovating to ensure we improve.This leader will develop Panorama’s long-term vision and approach for serving this segment, as well as the repeatable processes, resources, and high-performing team to deliver on this vision. You will own the success of the Districts and Schools segment from the standpoints of both client love and business viability. This position reports to the VP of Client Success.Key responsibilities: Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreachOwn business metrics, including profitabilityOwn key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime valueEnsure high-quality delivery of services to Panorama’s clients in this segmentHire, grow, and evaluate members of the team; build this segment as a high-performing teamSeek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots realContinue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across PanoramaDeeply understand our clients and the market, and be an important voice in the product development processContinuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership teamKey qualifications: 5-10 years experience in a SaaS and/or education technology organizationExperience leading a customer success organization or a team within a high performing customer success organization (e.g., support, professional services)Leadership experience as a builder and innovator (for example, building new functions, developing and launching innovative ideas)Experience scaling teams and creating repeatable processes - especially in a high growth environment where leaders and teams must continuously reinvent themselvesInspiring leader and highly effective communicatorDeeply passionate about creating an extraordinary customer experience and building a team culture of customer obsessionSkilled at building a highly effective talent machine: recruiting, onboarding, retaining, and continuously developing high-performing team members (experience as a “manager of managers” a plus)Strong understanding of the SaaS business model and dynamics of a successful recurring revenue organizationData-driven and results-oriented leaderPassionate about education (education experience a plus but not necessary)Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Apply for this job

The Schoolzilla Mission: Empower People to Use Data to Increase Student SuccessTeachers and school leaders need lots of data to make good decisions for their students, but most of them can’t get that data in any kind of useful, actionable format. Schoolzilla's team of developers, data visualizers, seasoned educators and K-12 experts have done just that: we've made data easy to find, analyze, and act on for school districts everywhere. We've already helped hundreds of schools make better, faster decisions with our platform and we’re growing fast!How You Can HelpWith deep empathy and an eye toward impact, you will work to understand the needs, challenges, and vision of schools and districts across the country, bringing them into the Schoolzilla community when the fit is right.You will sustain meaningful, high-value communication with a wide range of K-12 stakeholders, identify needs that we can fulfill, deliver consultative demos, design implementation proposals, and provide thoughtful recommendations for data solutions. You will develop authentic relationships with educators and administrators, achieve ambitious growth goals, and consistently improve the sales team's strategies, tactics, and results.We're looking for professionals with an entrepreneurial spirit and indomitable drive to succeed. Bringing to bear your experience in enterprise sales, work with (or within) school districts, or both, you will harness in equal parts your excitement for customer acquisition and your passion for changing students' lives.In addition to a competitive salary, fantastic benefits, and perks to write home about, you will thrive on the energy of a fast-paced startup environment, surrounded by talented, fun doers who are driven to deliver results for the students and educators we serve.Responsibilities: Own and develop a territory. Build knowledge about regional conferences, professional associations, potential partners, relevant state and local policies.Conduct high-quality, consultative discussions, probing for school district pain points and vision.Provide demonstrations of our solution, and educate prospective partners about data, reporting, and change management best practices - add value throughout!Present to, propose, nurture, and successfully bring new customers into the Schoolzilla community.Maintain and monitor reporting and data in Salesforce, and design and adjust your approach based on the data you see.Learn about current and new products, and how schools are "doing data"; communicate learnings effectively to the broader team to influence product, marketing, and strategic decisions.Hone your K-12, technical, and sales knowledge / skills with an unquenchable hunger for excellence.Continuously grow a deep understanding of our products and the needs of our potential customers.Attend conferences and education-related events, strategically leveraging these opportunities to maximize their value.Our ideal candidate: Is empathetic, friendly, enjoys meeting and authentically connecting with new people.Exhibits excellent communication skills, whether by phone, email or in-person - and the confidence to speak effectively with a range of stakeholders and decision makers.Is at ease managing multiple relationships, and laser-focused about not letting things slip through the cracks.Is hungry to develop, hone, and leverage the skills required for a successful career in sales / business development, and for helping organizations grow.Loves to think about, test, and implement new ways to help the team work smarter, better, and faster.Loves technology -- able to understand technology questions deeply and discuss them lucidly.Proven work ethic, a commitment to personal development and an attitude of self-motivation.Solid organizational and time management skills.Bonus points if this person has: Deep connections to and/or experience working in New York or South Carolina. Better still if you currently live there!Successful experience in complex sales, consulting, or development contexts.Experience selling into large districts.2+ years working with (or within) U.S. school districts, preferably at the central office level.Non-negotiable: Data driven.Fun to work with, likes to laugh, and cares about schools, teachers, and kids. A lot.We are committed to a workplace that reflects the community we serve. We especially encourage women, people of color, and others who are underrepresented in the tech industry to apply.Most of our team is in Oakland, California, but we are remote friendly.Schoolzilla is an equal opportunity employer.Candidates must be legally eligible to work in the United States. Apply for this job

Khan Academy is a nonprofit education technology organization with a mission of providing a free, world-class education for anyone, anywhere. Over 15 million learners, teachers, and parents around the world use Khan Academy each month. Khan Academy partners with U.S. school districts to implement Khan Academy throughout their district.We are looking for a Districts Partnership Manager who is excited to join a small team working on a big goal. Applicants should be equally comfortable presenting to a school board or the highest levels of district leadership as they are talking about pedagogy with a teacher. Relationship management, communication, quantitative analysis and project management, and an ability to translate customer insights into partnership activities form the desired skill set for this role. Come join a team that is passionate about shaping the future of education! We’re a growing team of 150+, with our headquarters located in Mountain View, CA. Responsibilities: Build & manage relationships with diverse stakeholders within school districts. Navigate complex discussions with empathy and confidence. Facilitate customized in-person and virtual professional development sessions for teachers and administrators on how to effectively use Khan Academy.Represent Khan Academy externally to school districts, and represent school districts internally to other Khan Academy colleagues.Develop deep insights on how to optimize partnership success by testing new ideas, measuring results, and collaborating closely with other partnership managers. 25% travel estimated (seasonal)MUST be able to work from our Mountain View, CA office. Qualifications: Deep understanding of teachers and school districts and a clear passion for education. 3-5+ years of teaching or education experience recommended. Past experience using Khan Academy as a teacher is a plus. Outstanding communication skills. Ability to communicate concisely and persuasively in multiple format, including email, written documents, digital presentations, and verbal conversations. Highly analytical with strong problem-solving skills. Comfortable & skilled at working with large volumes of data, identifying trends, and drawing evidence-based conclusions. Equally comfortable analyzing qualitative customer insights and adjusting partnership plans and product feedback accordingly.Systems thinking. Ability to analyze and understand districts as complex systems and to apply that same type of systems thinking to our own partnerships team as we seek to continuously improve the way we operate. Exceptional project management & organizational skills with strong attention to detail. WE OFFER THE FOLLOWING BENEFITSWe may be a non-profit, but we reward our talented team well! Highly competitive compensation salariesThe opportunity to work on high-impact content that's already defining the future of education and improving students’ livesA fun, high-caliber team that trusts you and gives you the freedom to be brilliant A great location – we’re only 0.5 miles from the Caltrain and downtown Mountain View. Our San Francisco dwellers are encouraged to work from home a few days a week to save the commute time.Ample paid time off as needed – we’re about getting things done, not face time Awesome team events and weekly board game nights.Delicious catered lunch daily plus tons of snacks and beveragesOh, and we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life Apply for this job

Who we areUS K-12 schools spend $650 billion each year with 28% wasted on repetitive administrative tasks. At Informed K12, we’re building simple and elegant tools that tackle complex, long-standing issues in public education. Our innovative online forms and workflow platform transforms the school district back office and is being rapidly adopted by K-12 administrators across the country. We're moving tremendous amounts of time and resources back into the classroom and allowing districts to cut waste, build more organizational capacity, and make better decisions. We help school districts drive the systemic change needed to improve productivity, accountability and equity.Our founders came out of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) is one of the first companies funded by Stanford’s StartX accelerator and top education technology incubator Imagine K12 (now part of Y Combinator). Learn more about us at www.informedk12.com.About the roleWe are looking for a results oriented Customer Success Manager to lead successful product implementations across our partner school districts. This is an impactful role requiring leadership, project management and relationship skills. You will serve as our district partners’ primary point of contact as they reimagine critical processes and build operational capacity for their organizations. Internally, you will work most closely with the rest of the customer success team, as well as our sales, executive and product teams.By acting as a trusted advisor and resident expert, you will build positive relationships with our district partners and help them lead large-scale change in their organization. You will anticipate needs and roadblocks, work to understand district dynamics, and demonstrate how our platform can help our customers achieve their goals. Your advice and perseverance will help K-12 schools and districts achieve significant positive change and success faster than they ever thought possible.Your responsibilities will include Meet or exceed implementation model benchmarks for all districts in your portfolio, ensuring that they see short and long term value of our platform. Build deep relationships with district leadership by regularly communicating about issues and successes, and continually focusing on strategic alignment. Be quick to act and always a fast responder, while always maintaining thoroughness. This is the first step in keeping the overall health of the partnership strong. Become a district expert capable of providing invaluable advice to our districts and creating mutual accountability and advocacy. Provide an onboarding experience that exceeds district leadership expectations, leading to contract renewal and expansion of all districts in your portfolio. Partner with the sales team to scope new opportunities and set expectations for before a new contract is signed, and maintain sales alignment throughout implementation. Work closely with the rest of the customer success team and executives to further build out and refine our implementation model and district recommendations. What you’ll need People focused & engaging: can connect, train & build relationships with our customers Drive & goal oriented: pushes self and others, gets results, self starter Consultative: has an ability to apply the expertise and experience we’ve honed over time to each new implementation, continuously growing our success and knowledge base Strategic and stays focused on the big picture and outcomes Project management: outlining goals, deliverables, timelines, responsibilities; keeping partners on track; prompt and responsive Presentation skills: Comfortable and effective in front of groups, can keep groups on track toward goals while building rapport Handles difficult conversations with tact and integrity; comfort driving the agenda Detail oriented: can consistently follow-up on action items, master our product quickly, and ensure information in our customer relationship management software is up to date Collaborative and willing to go beyond job scope when needed, puts the customer and team first Constant learner: Self aware, gives/receives feedback gracefully, learns quickly Highly motivated: passionate about our product, market and/or company vision Bonus Early stage startup experience, or experience working in an entrepreneurial environment Experience working in K-12 schools or districts We are an Equal Opportunity employer committed to a diverse and inclusive workforce. In fact, one of our four company values is “Work hard for inclusion.” We believe that our team must reflect the diversity of our customers and that a diverse team where everyone feels comfortable being themselves will be a long-term advantage. We implement policies like the Rooney rule in hiring and work with organizations such as Code2040. We actively seek out diversity and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Apply for this job

San Francisco Unified is looking to hire a new Manager of Learning Management Systems!As Manager, you will: Provide general oversight, leadership, change management, and technical direction for Learning Management System and Digital Backpack scope, requirements, development, implementation, and adoption. Partner with multiple functional organizations to lead the implementation of the learning program, including set-up/configuration, training, support, communications, and delivery of digital content and learning. Ensure that learning solutions meet the department’s technical and quality standards. Consult with internal stakeholders and external vendors to design LMS and digital learning technology solutions that support customer business requirements To learn more, or to apply, visit https://www.edjoin.org/Home/JobPosting/1110606 or contact Charles Smith-De Ville at [email protected] Apply for this job

At Presence, we do more than just provide a software product to our campus partners. We provide a full experience to ensure their happiness, including some of the best and fastest customer support in the industry! We like to think of our support team as an ally for our customers, helping them be as successful as they can be.You just might be our next Happiness Ally, if:You Have: Worked as an SAPro or were involved on campus as a student leader, whether that was in student government or another position An intimate understanding of, and passion for, our software and the problems it solves An affinity for all things technology and love to be the first to try out shiny new software The desire and ability to work with all types of individuals, both on your team and with our campus partners And You: Are a great listener, challenge the industry’s status quo, and question everything Have an open mind — you love trying new things and generating new ideas, especially in a challenging environment Get excited by meeting and talking to new people, building relationships, and helping out Regularly self-reflect and practice self-awareness and self-motivation, using strategy and taking joy and pride in setting (and exceeding) goals Are excited to push our growth forward! What You’ll Do: Respond quickly and accurately to inbound conversations from our campus partners (our favorite people!) to answer their questions, complete with plenty of emojis and GIFs Efficiently solve problems that users encounter by recreating them in a test environment and reporting them to our development team, following our standards and practices Ensure the quality and functionality of our software by completing thorough user testing of new features, enhancements, and bug fixes (you’ll be the first to see all of the cool new stuff we’re building!) Continuously improve support documentation to answer users’ questions before they even have a chance to ask Keep Account Managers (aka Happiness Experts) up-to-date on conversations and challenges impacting the campus partners that they each work with The Application Process Click the “Apply” button below, and include your resume as a PDF We’ll reach out to interesting applicants for an introductory call If we’re excited, you’ll interview with our Director of Happiness, over the web If you’re awesome, we’ll bring you to St. Petersburg for a full day in the office to meet the team and experience our culture. We’ll reach out with the good news! We are looking to hire one Happiness Ally to start in September.Starting range: $35,000-40,000, plus bonuses and company benefits Apply for this job

ORGANIZATION: Education ElementsPOSITION: Design PrincipalLocation: San Carlos, CA Starting Salary: $74,000.00About Us:Education Elements is a consulting firm that works with districts to build and support dynamic school systems that meet the needs of every learner, today and tomorrow. We take the time to understand the unique challenges school leaders face, and then customize the Education Elements approach for each district. We have worked with hundreds of districts across the country. We bring deep expertise, design-thinking, expert facilitation and the spirit of collaboration, along with our extensive toolkit of resources and technology, to deliver sustainable results.Responsibilities: Design and facilitate strategy sessions for district leadership teams Design and lead professional development sessions for teachers, coaches, and principals Manage relationship with district and school partners as a project lead Maintain project plans and communicate project status to stakeholders Lead projects ranging from instructional model design, blended and personalized learning implementation, curriculum adoption, professional learning strategy, and district strategy Speak confidently about the landscape of digital content and ed tech tools Effectively communicate in-person, over the phone, and through email Escalate project issues to the Partner on projects, when necessary Collaborate effectively with Education Elements team members, both local and remote Skills: Experience facilitating professional development and/or strategy sessions Exceptional skills as a communicator and synthesizer Highly organized and detail oriented Ability to balance work on multiple projects Creative thinker who can develop new content or improve on existing content High level of comfort with technology, with experience using technology in an educational context preferred Knowledge of education sector, with 3+ years of experience teaching and/or leading projects in a school or district environment preferred Willingness to travel 50% Why Ed Elements: At Education Elements, you will be challenged every day because we are growing quickly and are relentless in our pursuit to find better ways to support schools and districts We form deep relationships with our district and school partners We constantly teach and learn from each other We have an collaborative, passionate, and fun team We are recognized thought leaders in school redesign and district transformation Students in schools that work with Education Elements are more engaged and achieve higher results Teachers in schools that work with Education Elements are more satisfied and believe they have more impact on their students Leaders that work with Education Elements see us as a trusted advisor We offer a generous benefits package including a variety of 100% paid medical, dental, and vision plans to choose from; Freedom PTO; 401K Our Commitment to Diversity:We believe creating and maintaining a diverse and inclusive work community is crucial to best serving the districts and schools we represent. In order to achieve this goal, we are intent on creating a welcoming and supportive multicultural environment. We openly encourage, respect and celebrate the diversity we are resolved to cultivate. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.NOTE: As of Sept 2018, USCIS has suspended Premium Processing for H1B Change of Employer requests. Due to this policy change, we are currently unable to sponsor visas. Once Premium Processing is back in place, we will resume sponsoring visas for qualified applicants Apply for this job

We are a team of passionate, dedicated, mission-driven professionals and we are looking for a new team member to manage Imperial, Riverside, and San Bernadino counties in Southern California. Ideal candidate will reside in/near one of these locations.All About YouINITIATIVE: You consistently show initiative in creating strategic, thoughtful and sustainable approaches to develop appropriate business opportunities.ACCOUNTABLE:You hold yourself accountable for staying up-to-date on industry trends and maintaining efforts toward strategic company sales goals.COLLABORATIVE: You are a valued team member, collaborator and adviser when working with customers and internal stakeholders towards collective goals.ADAPTABLE: You understand the complexities in the market, are comfortable adapting to them and understand the importance of understanding what a customer's needs may be.Essential Job Functions: Manage the Imperial, Riverside, and San Bernadino County CA geographic territory to meet established business development goals Conduct strategic research on potential customers and build relationships with appropriately leveled staff members in order to introduce Lexia’s products Develop and deliver professional proposals and exceptional demonstrations to prospective customers in-person or via webinar that effectively communicate Lexia’s pedagogy and benefits Develop strategic approaches, networking activities and implementation plans (pre-sales) to create pipeline of prospective customers Collaborate strategically with internal stakeholders (i.e. Implementation, Research, Marketing, other Sales team members) in order to produce the best results for your customers Maintain and ensure accuracy of order entry, customer information, implementation needs, business development activity and results within SalesForce (CRM) Stay abreast of territory and industry changes and provide informative feedback to business leaders Maintain an activity level of 12-16 customer meetings/week (telephone and/or onsite) Travel throughout the territory while maintaining a high productivity level Required Skills & Qualifications 10 years of teaching, administrative or similar experience within the K-12 space (i.e. curriculum, technology, e-learning, literacy/reading product); Imperial, Riverside, or San Bernadino County specific experience highly preferred 3 years minimum successful sales, business development and territory management experience; K-12 market highly preferred Minimum of a Bachelor's degree, or equivalent experience Demonstrated consistent ability to strategically collaborate with management, internal stakeholders and customers to uncover needs and propose appropriate solutions Track record of goal attainment, proven and continued success in managing the pipeline sales process and closing business by creating a value-add for the customer to achieve revenue goals. Professional and proficient usage of CRM tools (i.e. Salesforce) and Microsoft Office Suite Demonstrated ability to deliver high-quality, concise and appropriate product presentations to groups of any size virtually or in-person Ability to travel locally (approx 40%) and overnight (approx 10%) At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.  Apply for this job

Who We Are:Discovery Education is the global leader in standards-based digital content for K-12 classrooms, transforming teaching and learning with award-winning digital textbooks, multimedia content, professional development, assessment tools, and the largest professional learning community of its kind. Discovery Education partners with districts, states and like-minded organizations to captivate students, empower teachers, and transform classrooms with customized solutions that accelerate academic achievement. Discovery Education's services are available in approximately half of all U.S. schools, 50% of all English primary schools, numerous institutes of higher learning, and in more than 50 countries around the world. The Manager, Education Partnerships is responsible for the sales and account management efforts for Discovery Education in an assigned territory in the United States. She/he will demonstrate exceptional product and industry knowledge to effectively position DE products and services as must-have educational solutions for classrooms to contacts at varying professional levels. She/he will work with the Sales Director and team to achieve annual sales objectives while ensuring profitable growth aligned with DE business objectives. What You’ll Do: Account Management/Sales Goals Achieve assigned personal and territory sales objectives. Maintain, share and track customer information on an on-going basis through customer files, Salesforce (CRM tool), shared drives and web 2.0 applications. Use a top-down, consultative sales approach to build, maintain & strengthen relationships with all key decision makers and key influences within territory. Understand goals and objectives for all accounts within assigned territory and have a thorough understanding of where sales opportunities exist (i.e. demographics, education trends, funding, other key external influences). Develop proactive approach to territory management, anticipating impact on DE products resulting from competition, industry trends, etc. Negotiate proposals and contracts that ensure profitable growth aligned with DE business objectives. Demonstrate exceptional interpersonal, written/verbal communication, organizational, follow-up, consultative sales and presentation skills. Demonstrate ability when necessary to have difficult conversations with clients. Travel approximately 60-70% of time (with seasonal variations) Manage high outbound call volume whether traveling or in the office. Product /Industry Knowledge Demonstrate exceptional DE product knowledge to be successful in increasingly competitive environment. Thoroughly understand deals/rates for all DE products as well as the overall goals and strategic vision of Discovery Education. Maintain an understanding of industry trends, current events, product and technology developments by reading professional publications, researching all available resources prospect/product resources and participating in professional organizations. Understand new technologies and industry trends and be able to speak to how they impact customers and Discovery Education. Team Oriented Environment Partner with company personnel (i.e. VP, Sales Director, DEN Account Manager, Marketing, Account Services, Legal, Finance, etc.) to develop strategies to ensure that personal and territory sales goals are met. Ensure proper implementation of new accounts Build value with customer by implementing strategies to ensure usage of DE products and services Properly merchandise key activities in territory to decision makers Maximize sales opportunities Communicate workload focus to team on a regular basis (daily, weekly, etc) Proactively share information with department that you’ve learned in the field to support other reps/regions meeting their objectives Fiscal Responsibility Adhere to budget by managing travel, sales and account management expenses. Who You Are: Bachelor’s degree or an equivalent combination of skills, training and experience. Approximately 3-5 years in sales and account management experience with a proven track record of territory management, consultative sales and exceptional client relations. Demonstrable track record of revenue goal/quota achievement. Strong interpersonal, presentation, organizational and verbal/written communication skills. Attention to detail and the ability to manage a diverse workload. Ability to work in a fast-paced team-oriented environment. Education industry experience preferred. Experience teaching or in school administration preferred. Proficiency with Microsoft Office products. Candidate must be willing to travel (60-70%). Must have the legal right to work in the United States.  Apply for this job

IXL Learning, a leading edtech company with products used by 7 million students worldwide, is seeking an upbeat, focused, customer-focused individual to join our Account Services team. In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts and rosters with our small to mid-size school accounts.The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized, flexible, and extremely personable. We are looking for a self-starter that will support our rapidly growing customer base. This position is for an entry-level Account Coordinator to assist our growing number of customers. The ideal candidate should have a passion for customer service and technology. This person must be well-organized and extremely personable. This is a full-time non-sales hourly position (40 hours per week) located in our Raleigh-Durham office. WHAT YOU'LL BE DOING Provide a positive customer experience through every interaction Answer incoming phone calls and respond to e-mails in a timely manner Ensure efficient and timely on-boarding and account administration Provide ongoing support to customers via phone and email to ensure successful onboarding, engagement and success with IXL Work directly with teachers and school administrators to ensure that schools have all of the tools, contacts, and information they need to successfully adopt IXL Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services WHAT WE'RE LOOKING FOR BA/BS degree 1+ years of customer relations experience Knowledge of web technologies Strong written and oral communication skills Critical-thinking and problem-solving skills a must Ability to prioritize tasks and work efficiently Energetic, mature, and positive person who works well both independently and in a collaborative group setting Detail-oriented and exceptionally organized Quick learner who demonstrates initiative Proficient in Microsoft Excel Passionate about education About IXLIXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves. Apply for this job

We are seeking an experienced Professional Developer to join our Application Services team.This position will be responsible for providing training to our Philadelphia client in the use of Infinite Campus (a student management application).RESPONSIBILITIES Developing a comprehensive knowledge of course curricula and technology solutions Deliver training days as required by project or contract Monitor and evaluate progress of trainees Establish and maintain good relationships with local managers, client sponsors and workshop participants Training environments includes conference room settings, lab (hands-on) sessions, one-on-one training sessions, general product presentations, and workshops. Apply for this job

ORGANIZATION: Education ElementsPOSITION: Design PrincipalLocation: Washington, DC Starting Salary: $74,000.00About Us:Education Elements is a consulting firm that works with districts to build and support dynamic school systems that meet the needs of every learner, today and tomorrow. We take the time to understand the unique challenges school leaders face, and then customize the Education Elements approach for each district. We have worked with hundreds of districts across the country. We bring deep expertise, design-thinking, expert facilitation and the spirit of collaboration, along with our extensive toolkit of resources and technology, to deliver sustainable results.Responsibilities: Design and facilitate strategy sessions for district leadership teams Design and lead professional development sessions for teachers, coaches, and principals Manage relationship with district and school partners as a project lead Maintain project plans and communicate project status to stakeholders Lead projects ranging from instructional model design, blended and personalized learning implementation, curriculum adoption, professional learning strategy, and district strategy Speak confidently about the landscape of digital content and ed tech tools Effectively communicate in-person, over the phone, and through email Escalate project issues to the Partner on projects, when necessary Collaborate effectively with Education Elements team members, both local and remote Skills: Experience facilitating professional development and/or strategy sessions Exceptional skills as a communicator and synthesizer Highly organized and detail oriented Ability to balance work on multiple projects Creative thinker who can develop new content or improve on existing content High level of comfort with technology, with experience using technology in an educational context preferred Knowledge of education sector, with 3+ years of experience teaching and/or leading projects in a school or district environment preferred Willingness to travel 50% Why Ed Elements: At Education Elements, you will be challenged every day because we are growing quickly and are relentless in our pursuit to find better ways to support schools and districts We form deep relationships with our district and school partners We constantly teach and learn from each other We have an collaborative, passionate, and fun team We are recognized thought leaders in school redesign and district transformation Students in schools that work with Education Elements are more engaged and achieve higher results Teachers in schools that work with Education Elements are more satisfied and believe they have more impact on their students Leaders that work with Education Elements see us as a trusted advisor We offer a generous benefits package including a variety of 100% paid medical, dental, and vision plans to choose from; Freedom PTO; 401K Our Commitment to Diversity:We believe creating and maintaining a diverse and inclusive work community is crucial to best serving the districts and schools we represent. In order to achieve this goal, we are intent on creating a welcoming and supportive multicultural environment. We openly encourage, respect and celebrate the diversity we are resolved to cultivate. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.NOTE: As of Sept 2018, USCIS has suspended Premium Processing for H1B Change of Employer requests. Due to this policy change, we are currently unable to sponsor visas. Once Premium Processing is back in place, we will resume sponsoring visas for qualified applicants Apply for this job

NoRedInk helps students learn to write in over 50% of US school districts, and forming strong partnerships with school and district administrators is central to our mission. We’re looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for renewing and expanding customer accounts, serving as each school’s main point of contact and liaising with NoRedInk’s sales and product departments to ensure success.Key Objectives Manage a territory of school and district-level NoRedInk Premium customers, building and maintaining strong relationships with administrators and teachers Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate Set usage and success goals in collaboration with our customers Monitor customer usage trends and optimize implementations to reach internal and external success goals Leverage successful implementations as case studies and models for deploying best practices for our customers Partner with the Sales team for expansion and new business opportunities Use Salesforce to track renewal and expansion opportunities and activities, ensuring data integrity Exemplify NoRedInk’s mission and values in your day-to-day work About You You have 2-3+ years of meeting or exceeding quota in a closing sales and/or account management role You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success You have strong written and oral communications skills You have familiarity with business tools such as Salesforce and Google Sheets You’re outgoing, organized, creative, and tenacious in making a difference for our customers You want to work at a mission-oriented startup with a talented team Bonus points if... You have experience in education WHAT ARE WE UP TO? NoRedInk helps millions of students in grades 5-12 become better writers. Our adaptive curriculum guides learners through a continuous process of skill-building, feedback, and revision and delivers actionable performance data to teachers and administrators. Used in over 50% of school districts, we're on a mission to unlock every writer's potential. Here’s a 2-minute pitch we gave on NBC and articles about us in The Washington Post, Wall Street Journal, and Forbes. Apply for this job

Company DescriptionzSpace, Inc.® is a leading-edge technology provider that enables natural interaction with virtual-holographic 3D imagery through its flagship product, zSpace®. Targeting markets including, manufacturing, architecture, engineering, government, medical and research, zSpace aims to accelerate design and development processes and increase productivity through interactive 3D visualization. zSpace is a privately held, venture backed company located in Sunnyvale, CA. For more information, visit www.zspace.com.Job Description SummaryThe Customer Success Manager and Account Specialists will play a key role in the design, delivery, and monitoring of customer implementation, adoption, technical training, and professional development. They will ensure that educators can maximize the impact of zSpace hardware, software, educational content, and services. The role work closely with the zSpace Sales Organization to refine zSpace’s approach to implementation, adoption, and customer success management. This will require excellent relationships with district and school leaders, as well as strong internal relationships with Regional Directors, Service Providers, and other key stakeholders. Most importantly, they will help thousands of educators and students utilize a solution that provides great value and unparalleled learning opportunities. As an integral member of our Education Team, you will be asked to create, contribute, and own components of the educational product, including content and services. You will gather and receive customer feedback on the application and content offering, including Online PD and other web resources. This requires a combination of organizational skills, relationship management, a service orientation, and entrepreneurship. Just as important, are tremendous communication skills and independent motivation.Job ResponsibilitiesPosition to include, but is not limited to the following responsibilities:Customer Success Being responsible for the initial zSpace teacher experience, focus on evolving efforts and programs that promote teacher success Write and edit lessons plans, worksheets and answer keys Research and provide analysis to education team to support the development of a strategic plan for zSpace learning curriculum in K-12, Career & Technical Education, and as needed, in Higher Education Support zSpace educators and Subject Matter Experts to create content for zSpace learning applications and partner applications, as needed Spend time with customers to understand their needs related to new technology integration and zSpace implementation Communicate customer feedback to product teams to influence future product development Lead customer visioning efforts, curriculum integration, and customer success programs at key customer sites Provide professional development at key customer sites As part of the Customer Success Team, create on-site programming and update programming as new products are released As part of the Customer Success Team, design, manage, deliver, and monitor Online Professional Development for customers, partners, and internal stakeholders. Collaborate with product and marketing teams to develop collateral and media for the programs As part of the Customer Success Team, train zSpace Professional Development providers to ensure they carry the vision of zSpace into their training sessions and are effective in program delivery As part of the Customer Success Team, support the development of Educational Content Provide ongoing support and training to PD providers New product training Regular phone and web meetings to receive and provide feedback on program delivery Account Management Direct all aspects of the implementation process and adoption planning for schools and districts. Communicate consistently with district leaders to ensure the ongoing use of zSpace, gather feedback, share new features, and address challenges. Identify risks that may impact the success of zSpace within the district and proactively determine mitigating actions necessary to resolve issues. Collaborate with others on the Education Team to develop innovative ways to leverage technology to communicate and support all users. Work collaboratively with Sales, Product, and Engineering teams, communicating observations and feedback to help inform future product development efforts. Develop and manage strategic adoption plans for assigned customers, outlining gaps in expectations and action plans to fill such gaps. Collaborate with Regional Directors and Sales Operations to support the success of the customer from inception to renewal. Requirements (Skills, Knowledge, Abilities) 5 plus years of demonstrated success as a customer advocate and problem solver, ideally within an education or high tech company. Proven track record as a thought leader in defining processes and solutions to address critical problems and strategic initiatives. Pattern of acting as a change agent who identifies new opportunities and accelerates team success. Open communicator who collaborates and works effectively across organizational boundaries. Proven ability to partner with product, support, engineering, and sales to reach a collective goal. A track record of driving complex initiatives and strong project management skills. Comfortable and effective working in an environment that is rapidly changing and requires influence to achieve objectives. Ability to be successful in an environment where critical resources are geographically disparate and shared across multiple business units and strategic initiatives. A bachelor’s degree with a multiple subject teaching credential or credential/certification in science or math for grades K-12, is preferred. Ideally with classroom teaching experience and/o curriculum development experience preferred. Apply for this job

About Us:BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized. Instead of the conventional (and ineffective) format of professional development for educators—filling an auditorium for a day of sleep-inducing lectures—BetterLesson supports teachers for the entire school year with regular, 1:1, virtual coaching. We match each teacher with a world-class coach and then leverage our technology to study actual classroom performance, to suggest customized teaching strategies, to qualitatively and quantitatively measure impact on student learning, and to continuously improve teaching practice through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.We design and tightly control every aspect of the system in-house: our coaching methodology, the content behind our pedagogical viewpoint, the delivery of our services to all teachers and district leaders, and the software powering our web and mobile apps. BetterLesson has raised over $30M of venture capital and grant funding, serves over 100 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.We are a small and growing team of teaching practice gurus, educational opportunity devotees, and product development specialists. We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision. All candidates should have the experience, competence, and enthusiasm to dive in headfirst and rapidly solve complex, exciting, and interconnected problems. We feel we offer a unique opportunity to join a small team, have flexible hours, and make a massive impact on our education system.About the Role:We are seeking an educator and strategic, action-oriented leader to join us as an Associate on the Partner Success Team (PST). The Partner Success Team is the primary driver of stewarding strong and enduring relationships with our current partners (including schools, school districts, education associations, and foundations). Members of PST ensure close alignment with our partners on key priorities, and consult with partners on an ongoing basis to build a shared line of sight on teacher and student growth and progress. The Partner Success Team also works closely and collaboratively with the sales, product, and coaching teams to ensure that partnerships are running smoothly, partners are satisfied and BetterLesson Coaching is on track to deliver maximum impact. The critical work of the Partner Success Team begins at the implementation design phase, and extends iteratively over the course of implementation through sharing progress and troubleshooting challenges toward a partner’s measures of success and impact indicators.As an Associate, you will be supporting the systems and processes by which the PST collects and analyzes data from a variety of sources – our internal coaching database, our teacher-facing website and app, teacher surveys, student surveys, and administrator feedback, to name a few. Gathering, processing, and analyzing this data so it is useful and actionable to other BetterLesson teams and with our partners will be critical as we grow our existing services and also expand to offer new services. Additionally, developing solutions that will enable our PST members to focus even more of their efforts on working with partners in more impactful ways will be an important component of demonstrating a return on their investment. You will also steward a set of partnerships and build strong and enduring relationships with our partners--including school districts, education associations, and foundations.You will focus on 3 main functional areas: Supporting the systems and processes by which the PST collects and analyzes data from a variety of sources; Engaging in ongoing consulting and alignment with partner leaders; and Ensuring partner satisfaction and deepening partner relationships year over year. You are: passionate about education and equity; a strong relationship builder and communicator with a keen ability to engage a diverse cross-section of educators (from teachers to superintendents); adept at managing highly complex projects with precision without losing a primary focus on partner satisfaction; an exceptional strategic thinker with strong planning, organization, and detail-driven implementation skills; a great team player, who constantly cultivates productive professional relationships internally and externally; a seasoned communicator who can cultivate strong, enduring relationships; obsessed with maximizing the impact of our coaching, development, and relationships with school- and school system leaders toward partner engagement and satisfaction; the type of person who thrives in ambiguity and complexity, and is a consummate self-starter; and an irrepressible process geek, chasing root causes to eliminate waste and risk. You will: consistently analyze various data sets in order to surface trends regularly engage with and support Partner Success Team members to ensure that they have the right sets of data at their fingertips and support data needs; craft clear and effective messaging, communications, and presentations for partners; collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction; and develop and act on strong and effective communication plans for internal and external audiences drive the organizing, planning, and successful execution of BetterLesson’s supports in order to meet and exceed partner expectations; regularly engage with partner leadership to map near-term results to strong long-term relationships; craft clear and effective messaging and communications for partners; collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction; lead solution development efforts that best address partner needs, while coordinating the involvement of all necessary BetterLesson team members; and develop and act on strong and effective communication plans for internal and external audiences. You have: taught and/or worked at a school or district level for 1-3 years; shown excellent organization, detail-orientation and project management skills; a genuine love for data, graphs, and analytics strong abilities with Excel, google spreadsheets, and associated tools an ability to communicate complex trends and outcomes simply and effectively strong verbal and written communication skills demonstrated the flexibility required as a leader in results-oriented, fast-paced and entrepreneurial environment; been successful at simultaneously managing multiple highly complex projects across multiple teams. Prior strategic consulting and/or account management experience preferred but not required. Apply for this job

Who We Are:Discovery Education is the global leader in standards-based digital content for K-12 classrooms, transforming teaching and learning with award-winning digital textbooks, multimedia content, professional development, assessment tools, and the largest professional learning community of its kind. Discovery Education partners with districts, states and like-minded organizations to captivate students, empower teachers, and transform classrooms with customized solutions that accelerate academic achievement. Discovery Education's services are available in approximately half of all U.S. schools, 50% of all English primary schools, numerous institutes of higher learning, and in more than 50 countries around the world. The Manager, Education Partnerships is responsible for the sales and account management efforts for Discovery Education in an assigned territory in the United States. She/he will demonstrate exceptional product and industry knowledge to effectively position DE products and services as must-have educational solutions for classrooms to contacts at varying professional levels. She/he will work with the Sales Director and team to achieve annual sales objectives while ensuring profitable growth aligned with DE business objectives. What You’ll Do: Account Management/Sales Goals Achieve assigned personal and territory sales objectives. Maintain, share and track customer information on an on-going basis through customer files, Salesforce (CRM tool), shared drives and web 2.0 applications. Use a top-down, consultative sales approach to build, maintain & strengthen relationships with all key decision makers and key influences within territory. Understand goals and objectives for all accounts within assigned territory and have a thorough understanding of where sales opportunities exist (i.e. demographics, education trends, funding, other key external influences). Develop proactive approach to territory management, anticipating impact on DE products resulting from competition, industry trends, etc. Negotiate proposals and contracts that ensure profitable growth aligned with DE business objectives. Demonstrate exceptional interpersonal, written/verbal communication, organizational, follow-up, consultative sales and presentation skills. Demonstrate ability when necessary to have difficult conversations with clients. Travel approximately 60-70% of time (with seasonal variations) Manage high outbound call volume whether traveling or in the office. Product /Industry Knowledge Demonstrate exceptional DE product knowledge to be successful in increasingly competitive environment. Thoroughly understand deals/rates for all DE products as well as the overall goals and strategic vision of Discovery Education. Maintain an understanding of industry trends, current events, product and technology developments by reading professional publications, researching all available resources prospect/product resources and participating in professional organizations. Understand new technologies and industry trends and be able to speak to how they impact customers and Discovery Education. Team Oriented Environment Partner with company personnel (i.e. VP, Sales Director, DEN Account Manager, Marketing, Account Services, Legal, Finance, etc.) to develop strategies to ensure that personal and territory sales goals are met. Ensure proper implementation of new accounts Build value with customer by implementing strategies to ensure usage of DE products and services Properly merchandise key activities in territory to decision makers Maximize sales opportunities Communicate workload focus to team on a regular basis (daily, weekly, etc) Proactively share information with department that you’ve learned in the field to support other reps/regions meeting their objectives Fiscal Responsibility Adhere to budget by managing travel, sales and account management expenses. Who You Are: Bachelor’s degree or an equivalent combination of skills, training and experience. Approximately 3-5 years in sales and account management experience with a proven track record of territory management, consultative sales and exceptional client relations. Demonstrable track record of revenue goal/quota achievement. Strong interpersonal, presentation, organizational and verbal/written communication skills. Attention to detail and the ability to manage a diverse workload. Ability to work in a fast-paced team oriented environment. Education industry experience preferred. Experience teaching or in school administration preferred. Proficiency with Microsoft Office products. Candidate must be willing to travel (60-70%). Must have the legal right to work in the United States.                                                                                         Apply for this job

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving 9 million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems buy Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators get data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $32 million from Y Combinator, Spark Capital, Emerson Collective, Owl Ventures, and Uncork Capital.About the role:A central part of Panorama’s growth to date has been our extraordinary Client Success team. Our focus on stellar service, support, and strategic advising have resulted in clients who are outspoken fans of Panorama -- something that has set us apart in education. Our CS team has a strong track record of helping schools adopt our product in a manner that significantly improves outcomes for kids.Now, we are looking for the right VP of Client Success to set the long-term vision for CS at Panorama and grow Panorama’s CS organization to the next level. We currently have a CS team of 35 people, across Account Management, Services, Support, and Teaching and Learning. The VP of Client Success sits on Panorama’s Leadership Team and reports to the CEO.Our ideal candidate is obsessed with creating a great client experience and delivering value to customers -- you understand that the foundation of Panorama’s long-term success is our clients, their love for us, and the success we help them achieve. Our ideal candidate is a strong leader, people manager, and organization-builder -- you are able to set the vision and strategy for the team and execute to achieve it.What We’re Looking For: Leadership experience in customer success/account management at a high-performing B2B or K12 SaaS company Experience in a fast-growth environment, building and scaling a team across inflection points Talented people manager, with experience managing managers Inspiring leader and highly effective communicator Thoughtful and deliberate about building culture, and how culture drives performance Data-driven executive, especially around understanding and improving team performance Passionate about education (education experience a plus but not necessary) Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Apply for this job