TrulyHired
Ashville, OH
Job Description Title: Technology Support Technician Department: Office of Information Technology Building: District Reports To: Director of Technology Employment Status: Regular/Full-Time FLSA Status: Eligible for Overtime Description: The Technology Support Technician is responsible for providing comprehensive technical support to students and staff, ensuring a seamless and productive technology experience within the district. This role encompasses both front-line assistance and advanced troubleshooting of hardware, software, network, and systems issues. Essential Duties and Responsibilities: ? Provide timely, friendly, and effective resolution of Help Desk tickets and calls, delivering exceptional customer service. ? Create and maintain comprehensive technical documentation, user guides, and provide training and mentorship to support staff. ? Manage Help Desk tickets, prioritizing urgent requests and escalating unresolved issues. ? Diagnose and resolve a wide...
