2 jobs found in bethesda

Job Description: Supporting one or multiple Regions, the Account Specialist will work in our Bethesda MD office, addressing customer queries regarding the full spectrum of our client. The primary focus will be to sell transactional solutions and services to potential customers. This includes, but is not limited to, incoming and outbound calls, lead generation and order preparation. As a trusted member of the Region(s), the Account Specialist will develop a thorough understanding of the client's products, customers, and internal processes. The Account Specialist will report directly to the Inside Sales Manager or Director of Private Childcare/Military. Specific roles and responsibilities: Establishes and maintains good working relationships with Account Executives/ Business Development Managers and other employees and clients. Clearly and thoroughly explains our solution features and benefits to potential customers. Effectively presents the Client's products and solutions to district administrators, Head Start staff, and/or child care, staff. Coordinates and creates proposals and other paperwork associated with completing the sales process. Serves as liaison between Sales team members and Revenue Operations team. Develops subject matter expertise for the services and products offered by our Client as well as pricing and proposal models. Develops a deep understanding of the early childhood education market and local initiatives to support multiple regions. Creates and maintains detailed, accurate customer records, including opportunity management, in Salesforce.com. Engages with customers at all stages of the sales cycle to support the Sales team. Provides good customer service with follow up on requests, questions and answering inbound calls as needed. Qualifications: Bachelor's degree required. 1-2 years of experience preferred. Proficiency in Microsoft Office Suite. Experience with Salesforce or other CRM is preferred. Strong organizational skills with the ability to work in a fast-paced environment and multitasking with maximum flexibility and independence. Demonstrates excellent verbal and written communication skills. Desire to work in a highly collaborative, creative, and challenging environment. Ability to travel to provide on-site oversight at national and regional conferences. Demonstrate critical thinking and problem-solving skills. Team player with the ability to build and maintain positive external relationships.

About us Teaching Strategies is a high growth, private-equity backed, market leading business in early childhood education. The Company provides the most innovative and effective curriculum, assessment, professional development, and family connection resources to programs serving children from birth through 3rd grade. With ground-breaking print and SaaS solutions and a strong belief that the most powerful way to impact child outcomes is to improve teacher effectiveness, Teaching Strategies has been supporting the critical work of early childhood educators for over 30 years. Located in downtown Bethesda, MD, our company's headquarters are within steps from Bethesda Row and the Bethesda Metro stop. Candidates who fit with our values, vision, and mission will find a work environment that fosters creativity, innovation and career growth. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers. What's in it for you Teaching Strategies offers our employees a robust suite of benefits and other perks which include: Beautifully designed, open office space Endless cereal and coffee Free on-site gym Casual dress environment Company sponsored events Professional development and growth opportunities Tuition assistance Competitive compensation package Medical, dental, and vision coverage for spouses, domestic partners, and children Pre-tax medical and dependent care flexible spending accounts (FSA) Health savings accounts with employer contributions 401(k) plan with employer match Company sponsored life, short and long term disability insurance Voluntary life and critical illness insurance Commuter benefits Paid parental leave programs Generous paid time off (which includes Winter Break) Position overview The Salesforce Administrator is responsible for maintaining and building customizations of the Salesforce platform in support of 200 end users of Sales Cloud and Service Cloud. He/She will work extensively within Salesforce and connected applications -- including DemandTools, Conga Composer, DocuSign, and Salesforce CPQ. He/She will partner with other departments to provide operational support for order processing and fulfillment, case management, and data maintenance, among other day-to-day business processes and one-time improvement initiatives. Specific Roles and Responsibilities: Manage user profiles and permissions Maintain existing and build new validation rules, workflows, processes, email templates, and other configurable attributes of the CRM implementation Build custom reports & dashboards Provide tier 1 support - Serve as first line of defense for all inbound questions or requests, including troubleshooting potential bugs and supporting end users' learning of the tool and processes Support with data governance and data management per assigned rules and best practices to ensure the accuracy of the data in the CRM, including ETL processes to merge and migrate data from external sources into Salesforce; assignment of accounts & territories per management direction; set-up of new products Identify opportunities to optimize processes through use of Salesforce Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected users Additional projects and responsibilities as needed Qualifications: (e.g. Education, Certifications, Experience Level) Salesforce certified administrator required; Advanced Administrator or other certifications are a plus Experience with Salesforce Lightning is required Bachelor's degree or equivalent experience in business, sales, marketing or a related field Proficiency in Microsoft Office Products is required, with significant emphasis on advanced Excel capabilities Proficiency with SQL a plus Must possess strong organizational skills and ability to work in a fast-paced environment Desire to work in a highly collaborative, creative, and challenging environment Demonstrated commitment to customer service Ability to respond to common inquiries and/or complaints from external/internal customers in a professional manner Ability to multi-task and prioritize work with maximum flexibility and independence Competencies and skills position will be evaluated upon: Works with a sense of urgency, motivation and flexibility Keen eye for detail and analytical skills Excellent verbal and written communication skills Demonstrate critical thinking and problem solving skills Accountable and achievement orientated Able to work in and with a team (both remote and on-site) Ability to carry out assignments independently, thoroughly, and according to identified expectations Effective balance of workload; ability to manage multiple tasks and deliverables on time Effectiveness of relationships with other departments to accomplish goals Teaching Strategies, LLC is committed to creating a diverse workplace and is proud to be an equal opportunity employer of Minorities, all Genders, Protected Veterans and Individual with Disabilities.