1 jobs found in wakefield

Job Description: Meteor Learning is a leader in the creation and delivery of superior industry-aligned programs in partnership with post-secondary institutions to address critical workforce skill gaps and extend career opportunities for working professionals. Led by seasoned educational technology and service executives, Meteor Learning is a high-growth, well-capitalized educational services, and technology provider with deep expertise in serving the needs of adult learners. The Role: Meteor Learning is looking for a production support specialist to provide day-to-day operational and technical support for Meteor's online curriculums across multiple client institutions. As a key member of our production team, you will be responsible for assisting and supporting program managers, instructional designers, faculty and success coaches with technical aspects of delivery, maintenance, support and training functions of Meteor's online curriculums via Learning Management System (LMS) such as Blackboard and Canvas. To be successful in this role, you will have the ability to seamlessly flex between managing multiple tasks, owning schedules, outlining key milestones, and trafficking deliverables. You will thrive in a dynamic, fast-paced environment, implementing processes and interfacing with internal teams, institution faculty and students. The ideal candidate will be an organized self-starter with a strong passion for solving technical problems and providing exceptional customer service. Key Responsibilities: Coordinate among institution faculty, program managers, instructional designers and production engineers to update/maintain curriculums as needed. Coordinate with meteor production team and institution's IT department to deploy curriculums to institution's LMS (Blackboard, Canvas) Assist faculty with creating tests, quizzes, grade books, rubrics, etc. for the curriculums in Blackboard and Canvas. Support and trouble-shoot integration of Blackboard/Canvas with third-party tools and plugins (e.g, Respondus, Turnitin, etc.) Work with program managers to plan and schedule delivery of curriculums for upcoming semesters. Work with program managers to schedule reviews and sign-off curriculums with the faculty. Work with institution's IT team to troubleshoot technical problems with Blackboard and Canvas LMS Provide technical training to students & instructors in the use of Blackboard and Canvas LMS Support and troubleshoot technical problems reported by students & instructors regarding the use of Blackboard and Canvas LMS. Ensure that curriculum delivery is on schedule and escalate issues and potential solutions to manager • Triage and prioritize day-to-day operational and technical issues reported by students, instructors and success coaches. Skills & Experience: 2+ years of experience as support engineer with educational product/services company A BA or BS in instructional technology, education technology or related field. Hands-on experience with leading learning management systems (Blackboard & Canvas) Demonstrated experience in managing multiple projects and working with multiple stakeholders. Demonstrated ability to support and troubleshoot software problems. Experience offering training and assisting customers in the use of Learning Management System Prior experience with Blackboard Learn and/or Ultra and/or Canvas Strong written and verbal communications skills Willingness to learn new technologies passion for solving difficult technical problems. Other Considerations: Past experience working with higher education institutions. Familiarity with Learning Tool Interoperability (LTI) tools Certification/Training on Blackboard and/or Canvas LMS administration Working knowledge of online project management tools. (MS Project, Wrike, Basecamp, etc.)