TrulyHired
Grand Rapids, MI
Job Description Manager of End User Experience Administration Reports To : Director of Technology Pay Grade : Supervisor Schedule, Grade 7 Schedule : 52-week position Job Summary: The Manager of End User Experience is responsible for leading a team of support specialists to provide timely, professional delivery of end-user technology services to faculty, staff, and students. The position serves as a champion, advisor, and liaison for all aspects of end-user support, fostering a strong customer service orientation and user-centered focus within the team. The Manager aligns team activities with the department's strategic objectives and business processes to deliver exceptional service to the district. They coordinate key processes, including incident and problem management, knowledge management, service design, and performance analysis. The Manager works closely with the Director of Technology and other district leaders to drive cultural and technological...
