TrulyHired
Grand Rapids, MI
Job Description Technology Assistant/Help Desk Technician Administration Reports To: Director of Technology Salary: Starting at Pay Grade 6, Step 1, $21.98/hour Schedule : 8 hours per day (8:00am - 4:30pm), 52 weeks per year Job Summary: The Technology Assistant/Help Desk Technician works with the Director of Technology to coordinate activities related to accomplishing the goals of the department and the district. This position also works with the Manager of End User Services to support district staff with technology needs via the help desk. Job Functions: Respond to technology inquiries via phone or helpdesk tickets for areas including, but not limited to, assisting users with forgotten passwords, unlocking accounts, BenQ boards, document cameras, etc. Maintain the ticket management system including logging, tracking, and managing support requests in the system, escalating complex problems to higher-level support teams. Assist the Director of...
