TrulyHired
Remote (United States)
Edtech.com's Summary Newsela is hiring an Assessment Services Specialist. This role involves directly supporting assigned accounts by managing assessment product implementation, providing ongoing advisory services, executing assessment migrations, and collaborating cross-functionally to enhance customer value. Highlights Support implementation and onboarding of Newsela's assessment products for assigned accounts. Provide ongoing advisory and support including score interpretation, data coaching, and usage reviews. Execute assessment migration and content services with focus on quality and timelines. Manage assigned customer accounts end-to-end, including communication and escalation. Document best practices and improve processes with reusable artifacts. Collaborate with Customer Service, Sales, Product, and Content teams. Required experience: 5+ years in K-12 EdTech, assessment, or customer-facing professional services. Strong understanding of formative and interim...

