TrulyHired
Remote (United States)
Edtech.com's Summary Newsela is hiring a Manager, Assessment Services to lead the Assessment Services team supporting strategic and key accounts with customer assessment needs. The role involves overseeing implementation, onboarding, advisory support, team management, and cross-functional partnership to enhance customer value and optimize assessment services. Highlights Lead onboarding, configuration, and go-live support for Newsela's assessment products with key accounts. Build and manage a team delivering ongoing advisory services including score interpretation and assessment usage reviews. Oversee assessment migration and content services ensuring quality standards. Hire, coach, and develop team members while establishing operational processes and prioritization models. Collaborate cross-functionally with Customer Service, Sales, Product, and Marketing teams. Translate customer feedback into product and content improvements based on evidence. Requires 10+ years in...

