TrulyHired
New York, NY, USA
Senior CX Learning Specialist Fanatics New York, NY, United States Mar 16, 2026 Full time Customer Service Job Description As a Senior CX Learning Specialist, at Fanatics Betting & Gaming (FBG), you are responsible for ensuring that new Customer Experience Agents are onboarded effectively into their role. Reporting into the Manager, CX Learning, you will play an integral role in the Learning and Development team, as well as the Customer Service team. You will design and deliver new customer experience agent training, ensuring that agents have what they need so they can do their best work, and giving new team members time and support so they know how we work, where they fit in, and what to do so their career can take flight. The Senior CX Learning Specialist is also responsible for ensuring training materials are accurate and up to date with current policies, procedures and expectations, as well as identifying, building and communicating/facilitating...
