4 hourly jobs found in Remote

Customer Success Manager Full Description In this role, you will champion communication and collaboration with all internal Account Team members to monitor and support the renewal, expansion and overall success of our enterprise customer accounts by monitoring key account health needs. What is this role about? McGraw Hill is seeking a driven Customer Success Manager (CSM) for the K-12 division to manage and grow a portfolio of educational clients, with a strong emphasis on renewals and retention. This role is ideal for someone who brings a sales-oriented mindset to customer success, balancing relationship management with proactive revenue generation. The Customer Success Manager will act as both a trusted advisor and a strategic revenue owner, ensuring customers realize ongoing value while driving high renewal rates and account growth. This is a remote position with up to 50% of travel time required. Candidates must reside in and be authorized to work for any employer in...

Bilingual Customer Success Manager/School Experience Manager Full Description Bilingual Customer Success Manager/School Experience Manager Client Experience - Jersey City, New Jersey (Remote) Join our growing Customer Success Team and support one of our largest partners. We are looking for an entry-level, bilingual (English/Spanish) Customer Success Manager (CSM)/ School Experience Manager (SEM) with significant K-12 instructor and leadership experience. You'll own some of our largest and most complex client relationships: an international school group with significant scale and a multi-product footprint across the Faria product suite. This is an enterprise client experience role: you'll manage executive relationships, navigate multiple stakeholders across the group, and operate at both the HQ and individual school levels simultaneously. You'll be the single point of accountability for the group you own, coordinating Sales, Support, Product, and Implementation to...

Customer Success Manager Full Description Customer Success Manager tl;dr ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus....

K-12 Edtech Customer Success Manager Full Description K-12 Edtech Customer Success Manager orlando, FL - Remote (any location) Contract $32 / hour K-12 Edtech Customer Success Manager K-12 Edtech Customer Success Manager - contract with possible conversion to FTE Job Type: Contract, W-2 Employee - Two openings available, both with potential to transition to full-time employment: Full-time, 40 hours/week, Monday-Friday, 8:00 AM-5:00 PM ETPart-time, 20 hours/week during business hours (8:00 AM-5:00 PM ET) Location: Florida (Remote) - Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred About the Role: Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship,...