TrulyHired
Remote (USA)
We are seeking a seasoned Enterprise Customer Success Director who combines world-class customer management expertise with strong commercial acumen. This role will lead a team of Enterprise Customer Success Managers (CSMs) and own the retention and growth of our most strategic, $20MM+ Enterprise segment. You will be responsible for driving long-term value creation across our largest and most complex customers (e.g., districts with 20,000+ students). You will partner closely with Sales, Product, and Executive Leadership to ensure our enterprise clients achieve measurable outcomes while identifying and executing on growth opportunities. In this role, you will: Team Leadership & Development Lead, mentor, and inspire a team of high-performing Enterprise Customer Success Managers, fostering a culture of accountability, data-driven decision-making, and excellence. Manage team performance against key performance indicators (KPIs) such as Gross/Net Revenue Retention...

