5 director of operations jobs found

Manager, VSL Customer Success Full Description Job Overview: The Manager, VSL Customer Success will lead and develop the Customer Success function at Voyager Sopris Learning, building a proactive, scalable, and measurable organization that drives customer outcomes and business results. Reporting to the Director, VSL Customer Success, this role will lead the Customer Success operating model across implementation, adoption, customer health, retention, renewals, and expansion. The Manager will establish clear expectations, processes, performance measures, and accountability across the team while partnering closely with Sales, Product, Professional Learning, Marketing, Operations, and Support. This is a hands-on leadership role requiring strong people leadership, operational rigor, customer and commercial acumen, data-informed decision making, and change leadership. The Manager will develop the team and operating model while personally engaging with strategic, high-value, or...

Bilingual Customer Success Manager/School Experience Manager Full Description Bilingual Customer Success Manager/School Experience Manager Client Experience - Jersey City, New Jersey (Remote) Join our growing Customer Success Team and support one of our largest partners. We are looking for an entry-level, bilingual (English/Spanish) Customer Success Manager (CSM)/ School Experience Manager (SEM) with significant K-12 instructor and leadership experience. You'll own some of our largest and most complex client relationships: an international school group with significant scale and a multi-product footprint across the Faria product suite. This is an enterprise client experience role: you'll manage executive relationships, navigate multiple stakeholders across the group, and operate at both the HQ and individual school levels simultaneously. You'll be the single point of accountability for the group you own, coordinating Sales, Support, Product, and Implementation to...

Regional VP, Customer Success (South) Full Description Overview JOB TITLE : RVP, Customer Experience, Intervention and Supplemental Build the Future Could your creative thinking build the future of customer success? The Regional Vice President (RVP), Customer Success is a senior leadership role, responsible for driving customer retention, expansion, and overall customer value realization across a defined customer portfolio. The RVP of Customer Success serves as a strategic leader, aligning customer success strategy with broader company goals, revenue growth objectives, and product innovation. This role partners closely with Sales, Product, Marketing, and Professional Services to deliver seamless customer experience and maximize lifetime value. How can you make an impact? We are looking for someone with new ideas who connects with people in innovative ways. This role will lead a high-performing Customer Success organization within a SaaS environment, ensuring...

Customer Success Manager Full Description Overview: About PowerSchool At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystemfrom the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families. Team Overview Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. Responsibilities: Description  The Customer Success Manager is an expert in uncovering customer needs, risks, and opportunities through structured...

Senior Customer Success Manager - Mid-Market, TX Full Description WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at and connect with our passionate community on our . As a Senior Customer Success Manager, Mid-Market - Texas , you will lead critical partnerships across midsized school districts in the state to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a Texas market expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts within the unique Texas educational landscape. You will oversee complex onboarding and renewal processes, coach teachers...