11 product and program management jobs found

Director of Customer Success Operations Full Description Director of Customer Success Operations United States (Remote) About Securly Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive. By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support - driving measurable improvements in safety and wellbeing. We're proud to be recognized as a Top Place to Work , named to TIME's America's Top EdTech Companies 2026 list, a Top 40 Most Used EdTech , and one of the 150 most transformational growth companies. The Role Securly is looking for a Director,...

Senior Customer Success Manager, Large & Enterprise (Texas Based) Full Description Who We're Looking For: We are currently seeking a customer-centric, energetic and detailed oriented Senior Customer Success Manager to join our team and our Texas Pod. In this role, you'll work with our Large/Enterprise clients throughout Texas and be responsible for cultivating and maintaining strong relationships with your customers that ensures high levels of satisfaction, usage, and recognition of ROI. You'll work on maintaining strong retention and renewal rates as well as looking for growth opportunities for each customer. As a CSM, you'll work closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our customer lifecycle is a seamless and delightful one. Most importantly, you're someone who shares in our passion for improving the lives of students through communication. This role will include: Proactively own and manage the...

Customer Success Manager, ParentSquare Pay Full Description ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives...

Customer Success Manager Full Description Customer Success Manager Department: | Customer Experience Location: | START YOUR APPLICATION Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work. The success of our team members is no less paramount. We're dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Wilson is growing and looking to hire a Customer Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met....

Manager, IM Customer Success Full Description Manager, IM Customer Success Remote (United States) ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators...

Regional Vice President, Customer Success (Eastern US) Full Description WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You'll Do As our Regional Vice President, Customer Success, you won't just manage a region - you'll define what exceptional customer partnership looks like at scale. This is a high-impact, enterprise-critical role for a seasoned leader ready to shape strategy, develop the next generation of CS leaders, and deliver measurable outcomes that fuel Edmentum's long-term growth. You'll work at the...

Customer Success Manager, Large & Enterprise (Texas Based) Full Description Customer Success Manager, Large & Enterprise (Texas Based) Customer Success Remote (Texas, US) ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and...

Customer Success Manager, K-12 Full Description At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience. Â The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing...

K-12 Edtech Customer Success Manager Full Description K-12 Edtech Customer Success Manager orlando, FL - Remote (any location) Contract $32 / hour Job Openings K-12 Edtech Customer Success Manager K-12 Edtech Customer Success Manager - contract with possible conversion to FTE Job Type: Contract, W-2 Employee - Two openings available, both with potential to transition to full-time employment: Full-time, 40 hours/week, Monday-Friday, 8:00 AM-5:00 PM ETPart-time, 20 hours/week during business hours (8:00 AM-5:00 PM ET) Location: Florida (Remote) - Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred About the Role: Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale...

Director, Scaled Customer Success (Remote, US) Full Description We are looking for a Director, Scaled Customer Success to join our Customer Success team. Reporting to the VP, Customer Success, you will be responsible for defining and leading the strategy, execution, and performance of Newselas scaled customer segments, including SMB and Schools. You will lead frontline managers, design and optimize our scaled coverage model, and ensure our teams are delivering strong customer outcomes across adoption, retention, renewal readiness, and long-term account health. This is a pivotal people leadership role responsible for leading frontline managers whose teams manage a large volume of accounts. You will own core revenue and retention targets (NRR, GRR), driving growth not just through successful renewals, but by establishing a proactive culture of whitespace penetration, upsell, and account expansion. You will build a scalable, data-driven coverage model that pairs digital engagement...

Enterprise Customer Success Manager (CSM) Full Description Enterprise Customer Success Manager (CSM) United States Employment Type Full time Location Type Remote Department Customer Success Compensation OTE $180K - $240K • Offers Equity • Offers Commission The expected on-target earnings (salary and bonus) range for this position is $180,000 - $240,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Additional benefits include equity, flexible vacation, especially during school holiday periods, and technology stipend. Overview Application About Edia Edia is the leading AI technology company in K-12 education, helping 1M+ students across the U.S. have an exceptional experience in school. About Edia Our mission is for every child to have an exceptional experience in school. Edia is a Series A technology startup revolutionizing K-12...