2 professional learning specialist jobs found

Senior Customer Success Manager Location: USA, remote but candidates must live in Metro-Atlanta, Georgia; Twin Cities, MN; or New York City Metro area Salary: $110,000 - 115,500 p.a. full time equivalent, dependent on experience Basis: full-time, part-time or flexible Eligibility: You must be eligible to work in the U.S The role We are looking to appoint an experienced leader to support K12 schools and teachers to implement the Raspberry Pi Foundation's free educational resources and products across the US. Reporting to the Executive Director, the Senior Customer Success Manager will develop and deliver national customer success strategies that support school districts, educators, and professional development (PD) delivery partners from initial engagement through sustained, high quality implementation. This role plays a pivotal part in ensuring that early interest translates into meaningful, long-term adoption. You will lead partnership enablement efforts, ensuring...

As a Customer Success Specialist, you’ll be the primary contact for school level and small district administrators. You will handle a high volume of inbound and outbound communications on topics ranging from pricing and sales policies to usage and account management. A core responsibility is maintaining accurate, timely records of customer interactions. As time allows, you’ll support projects that expand trials and membership opportunities for schools and small districts. Due to current business needs, candidates for this role must live in or be excited to work full-time in PST or MST time zones. In This Role You Will: • Inbox & Phone Support: Respond promptly to administrator emails; make and receive calls to address questions, resolve issues, and guide next steps. • Policy & Pricing Guidance: Explain standard pricing, sales policies, and options clearly and professionally. • Account Management: Help administrators with access and usage, troubleshoot account...