TrulyHired
Remote (United States)
Edtech.com's Summary Nexus is hiring a Head of Customer Success to lead and grow their customer success function for K-12 school districts. The role involves hands-on account management, onboarding, training, adoption, renewal, and expansion, while also building the customer success organization, defining engagement models, and collaborating closely with sales and product teams. Preferred Location: Knoxville, TN Highlights Manage full-cycle customer success for K-12 district partners, including onboarding, training, adoption, renewal, and expansion. Develop district-specific adoption strategies to increase multi-stakeholder usage across leadership and data teams. Deliver onsite and virtual training tailored to district size, role, and data maturity. Collaborate closely with district data strategy and sales teams for account planning and feedback loops. Build CS infrastructure including engagement playbooks, health scoring, onboarding guides, and adoption benchmarks....
