6 strategic account director jobs found

Manager, VSL Customer Success Full Description Job Overview: The Manager, VSL Customer Success will lead and develop the Customer Success function at Voyager Sopris Learning, building a proactive, scalable, and measurable organization that drives customer outcomes and business results. Reporting to the Director, VSL Customer Success, this role will lead the Customer Success operating model across implementation, adoption, customer health, retention, renewals, and expansion. The Manager will establish clear expectations, processes, performance measures, and accountability across the team while partnering closely with Sales, Product, Professional Learning, Marketing, Operations, and Support. This is a hands-on leadership role requiring strong people leadership, operational rigor, customer and commercial acumen, data-informed decision making, and change leadership. The Manager will develop the team and operating model while personally engaging with strategic, high-value, or...

Bilingual Customer Success Manager/School Experience Manager Full Description Bilingual Customer Success Manager/School Experience Manager Client Experience - Jersey City, New Jersey (Remote) Join our growing Customer Success Team and support one of our largest partners. We are looking for an entry-level, bilingual (English/Spanish) Customer Success Manager (CSM)/ School Experience Manager (SEM) with significant K-12 instructor and leadership experience. You'll own some of our largest and most complex client relationships: an international school group with significant scale and a multi-product footprint across the Faria product suite. This is an enterprise client experience role: you'll manage executive relationships, navigate multiple stakeholders across the group, and operate at both the HQ and individual school levels simultaneously. You'll be the single point of accountability for the group you own, coordinating Sales, Support, Product, and Implementation to...

Senior Customer Success Manager - Mid-Market, TX Full Description WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at and connect with our passionate community on our . As a Senior Customer Success Manager, Mid-Market - Texas , you will lead critical partnerships across midsized school districts in the state to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a Texas market expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts within the unique Texas educational landscape. You will oversee complex onboarding and renewal processes, coach teachers...

Customer Success Manager Full Description Overview: About PowerSchool At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystemfrom the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families. Team Overview Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. Responsibilities: Description  The Customer Success Manager is an expert in uncovering customer needs, risks, and opportunities through structured...

Regional Customer Success Manager Full Description Remote Full time California, United States Description Who We Are Open Up Resources (OUR) is a non-profit publisher in pursuit of delivering the highest quality learning experiences for all students by providing educators best in class, research-based PreK-12 curricula and professional learning so they may support every student's academic success and create in-class experiences that celebrate, honor, and empower all students. The Role The Regional Customer Success Manager is responsible for working with district and instructional leadership teams in building relationships, understanding district implementations and successes/challenges, with the intent to retain and grow their business while providing exceptional customer service. You will promote, present, and secure district renewals and expansions of our offerings, along with the related professional development and support services. We are seeking education...

Customer Success Manager, SMB / Scale Team Full Description The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization. Your Responsibilities will include... Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts. Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. Build and maintain director and executive level relationships at each of your districts. Facilitate renewal process (quote, verbal approval, signature) for your districts. Provide well-structured customer feedback to our Product Team, collected during the various customer...