TrulyHired
Blacksburg, VA
Job Description The Registration Operations Manager provides strategic leadership for the Continuing and Professional Education (CPE) registration services team, overseeing the enrollment lifecycle for a high-volume portfolio of 300+ programs. Reporting to the Director of CPE, the manager ensures a seamless experience for 25,000 annual learners by balancing technical expertise with a commitment to exceptional service. This role demands a proactive problem-solver who can navigate complex datasets and maintain rigorous administrative integrity in a dynamic educational environment. Beyond daily operations, this role is the primary steward of CPE's enrollment revenue and regulatory requirements. This includes ensuring adherence to CPE funds-handling policies, audit standards, and Payment Card Industry (PCI) requirements, while maintaining oversight of all registration revenue reconciliation, including deposits and refunds. Key Responsibilities • Team Leadership: Lead and mentor...

