TrulyHired
Remote (United States)
Director, Customer Operations Full Description Director, Customer Operations Fully Remote • Remote Worker - N/A Job Type Full-time Description About the Role The Director, Customer Operations is the direct owner of the day-to-day relationship with one or more of our key client accounts. This role is centered around relationship management, account growth strategy, cross-functional reporting and execution, retention, and delivering business outcomes as defined by XanEdu and the partner. This individual must demonstrate a mindset for customer centricity and advocacy while also balancing the need to achieve profitability and revenue targets for our organization. This role reports to our Vice President, Customer Operations. Strategic Account Leadership Own and lead a portfolio of strategic, enterprise-level accounts, serving as the primary point of accountability for customer success, retention, and growth. Build trusted relationships with both individual...
