TrulyHired
Remote (United States)
Manager of Support Full Description The Manager of Support is responsible for leading a team of both Technical and Software Support analysts, servicing users with complex enterprise-related issues, problems and requests. The team focuses on being highly available, customer driven subject matter experts highly focused on call resolution. The Manager of Support must build a multi-discipline organization with strong utility players able to support a wide range of technologies, platforms and applications. The team must resolve incidents with the infrastructure, hardware, software, network and application environment. The ideal candidate possesses a passion for customer service and strong technical knowledge needed to coach and mentor the team on new technologies and build a world-class Support organization. This role reports to Director of Support. Essential Tasks Lead a team of analysts supporting a large user environment across hundreds of sites around the world Manage the...

