TrulyHired
Remote (Richfield, OH)
District Success Manager Full Description District Success Manager Fully Remote • Remote - Richfield, OH 44286 Overview Position Type Full Time Description The District Success Manager (DSM) serves as the primary post-sale relationship owner for assigned clients, ensuring districts achieve measurable value from Navigate360's SaaS solutions. This role is responsible for driving customer success through onboarding support, product adoption, and strategic partnership aligned to district goals. The DSM owns and closes renewals and owns expansion revenue (upsell and cross-sell) for assigned districts with 1,000-7,000 students. The DSM is accountable for the renewal and expansion dollars in their book of business, and plays a critical role in revenue retention and growth by proactively managing renewals, identifying and mitigating risk, and delivering data-informed guidance to improve engagement and outcomes. This position also provides technical coordination, user...

