TrulyHired
Remote
Job Overview The Advanced Specialist, Customer Service Enablement plays a critical role in enabling the successful execution of Account Management, and School Operations work through disciplined project management, administrative coordination, and operational rigor. This role provides direct internal support to the Lead Client Partner (LCP) and Director of School Operations (DSO), ensuring priorities are translated into executable plans, and that cross-functional work remains aligned, visible, and on track. Through strong execution and coordination, the Advanced Specialist, Customer Service Enablement amplifies the effectiveness of school-facing leaders by improving clarity, follow-through, and readiness across internal teams. This role is positioned to serve as a key facilitator of change management, supporting the planning, sequencing, documentation, and adoption of operational changes across teams. This role is not specifically a school-facing role, although interactions...

