TrulyHired
Remote (USA)
Job Description The Client Success Specialist supports ongoing account needs related to day-to-day K12 Tutoring program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards. This role must be a strong collaborator willing to take a hands-on approach in solving varying account needs and bringing 12 Tutoring and other Stride team members into conversations when needed or appropriate. This role works closely with tutor management, business analysts, product manager, and other team members to maximize account satisfaction and support measured through CSAT and NPS indicators. The ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a...

