15 customer success manager jobs found

Director of Engineering (Product) Full Description Who we are School scheduling is a hard problem, one that technology was meant to solve. Yet for decades, the master schedule has been built by hand, consuming educators' valuable time while delivering a sub-optimal result for students. We started Timely to build the tool we wish we had when we were in schools. And today, we are changing how schools create high quality schedules for teachers and students. Timely combines groundbreaking AI technology with support from a team of expert school schedulers: saving schedulers' time, and surfacing opportunities for leaders to unlock staff potential. Timely delivers optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives. Our district and school partners agree: scheduling is a key opportunity for educational innovation, and that Timely is the indispensable partner in addressing...

Tech Lead/Manager, Software Engineering (Remote) Full Description We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their...

Manager, Software Engineering, Content Automations Full Description We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and...

Senior Software Engineer Full Description Senior Software Engineer Remote The Big Picture Do you enjoy applying your creative and technical skills to technology that impacts peoples' lives for good? Do you thrive in a fast-paced and collaborative environment? As part of Zoobean's product team, you will have the opportunity to help shape products that build lifelong reading habits for readers all around the world. The Senior Software Engineer is a motivated and collaborative team player who will work across our product team to build and refine the technology that inspires our clients and users. You will work closely with our web and mobile development teams as well as our product manager and designers to build new features and maintain our production apps. Communication and collaboration will be key to success. Ultimately, the code you write will be the very tool that helps a struggling reader find a book that changes their life. You will join a kind, generous, and...

Software Engineer Full Description Software Engineer Location: United States Description Software Engineer Platform Engineering builds the shared services, APIs, frameworks, developer tooling, and cloud native capabilities that power Frontline's multi tenant SaaS platform. As a Software Engineer, you will design, build, test, deploy, and support secure, scalable platform services that enable engineering teams to deliver high quality products. Working alongside Product Managers, Architects, QA Engineers, Technical Leads, and fellow engineers, you will contribute throughout the software development lifecycle while continuing to grow your technical expertise and understanding of Frontline's platform architecture. This role reports to a Technical Lead or Engineering Manager. How You'll Drive Success Design, develop, test, deploy, and support cloud native applications, APIs, shared services, and reusable engineering components. Build secure, reliable, and maintainable...

Senior or Lead Software Engineer Full Description Senior or Lead Software Engineer Full-time, remote only, USA. $157-181K base salary. $174-201K all-in cash. Equity with 4-year vesting. Love building a product that improves a user's life so much that they can't help but share it with their peers? Boost My School is looking for a Senior or Lead Software Engineer to join our team helping schools ensure all students succeed . Why work at Boost? 1. We make meaningful impact helping schools and students Boost is trusted by 350+ schools to bring in $200M a year from 100,000 families and donors Our platform and partnership with our schools delivers world-class satisfaction: 97% school retention and 85 NPS Every Boost team member has clear accountability over results that directly impact the success of our company and schools Our business model is designed so that we succeed only when our schools succeed You're given a monthly budget to donate to schools of your...

AI Engineer Full Description Job Description SUMMARY : The AI Engineer is responsible for end-to-end development and deployment of AI-powered data products based on machine learning over large data sets. The AI Engineer will be responsible for model design, evaluation, and production rollout using standardized Stride coding best practices. The AI Engineer will provide technical guidance to cross-functional teams and develop an understanding of Stride's business objectives, using AI to improve student retention and academic outcomes. The AI Engineer is deeply experienced, passionate about solving problems through applied ML techniques, comfortable manipulating and summarizing data, and able to set priorities and facilitate collaborative work on complex projects. They will drive the creation of production AI products directly linked to actionable business decisions. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to...

Sr. Cloud Engineer Full Description About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional...

Senior Web Developer Full Description Who We Are Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging contentand all teachers deserve tools that are intuitive, effective, and built for the realities of todays classrooms. We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. We are committed to usability, coherence, and practical implementationsupporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. What We Build Our products Eureka Math and Eureka Math², Wit & Wisdom , PhD Science, Geodes , and the newly launched Arts & Letters...

Senior ML Ops Engineer Full Description Are you a collaborative Machine Learning Ops Engineer looking to work for a mission driven global organization? Are you looking to drive cutting edge products that have a true societal impact? About the team This team that powers Elsevier's Health platforms: Clinical Key AI, Sherpath AI, and AI-driven automated clinical and content workflows. You will bridge Data Science and Engineering to turn experimental NLP/IR/GenAI models into secure, reliable, and scalable services. Our systems operate over one of the world's largest medical and scholarly landscapes. About the role As a Senior Machine Learning Engineer you'll work on AI-based features (GenAI, Agentic AI, RAG, etc.) search/ranking quality, and knowledge graph aware retrieval while enforcing content rights and editorial confidentiality. Key Responsibilities ML & LLM Engineering, Search and Recommendation Engines Automate and orchestrate machine learning workflows...

Marketing Web Developer Full Description About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, were dedicated to ensuring every child has access to the support they need. At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on cameras on engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role...

Senior Engineering Manager, Infrastructure & Data Engineering Full Description Today, 67% of students and 82% of low-income students can't read at grade level by the end of third grade. That's when students are supposed to go from learning to read to reading to learn. It's America's number one education crisis and we know how to fix it. Ignite Reading delivers one-to-one virtual tutoring that teaches every student the foundational skills they need to become a confident, fluent reader. We pair students who need extra support with expert reading tutors who provide daily, 15-minute, Science of Reading-based instruction that rapidly closes their decoding gaps. We focus on the foundational reading skills-phonics, phonemic awareness, and sight words-kids need to master so they can decode a sentence. Students in Ignite Reading's program achieve over 2 weeks of reading skills growth per week of instruction, and notably all students achieve the same outstanding results including...

Machine Learning Software Engineer II Full Description Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. These solutions are provided through Learning A-Z® (online differentiated instruction for elementary school reading, writing and science), ExploreLearning® (online interactive math and science simulations, a math fact fluency solution, and a K-2 science solution), Voyager Sopris Learning® (blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers), and VKidz Learning (online comprehensive homeschool education and programs for literacy and science). We...

Senior Software Engineer I & II - Platform, Identity Full Description Senior Software Engineer I & II - Platform, Identity Location: United States Description Location Remote within the United States How You'll Contribute to Our Mission At Frontline Education, our mission is we transform how schools work, so every educator and student succeeds. Our vision is every school thriving. Every community stronger. We're hiring for either a Senior Software Engineer I or Senior Software Engineer II to join our Identity Platform Engineering team. The Identity Platform team builds and evolves the secure authentication, authorization, entitlement, federation, and access management capabilities that power Frontline's multi-tenant SaaS ecosystem. These services are foundational to delivering secure, seamless experiences for educators, administrators, and product teams across our platform. As a Senior Software Engineer, you'll contribute beyond implementation. You'll...

Sr. Software Engineer (Backend) Full Description Sr. Software Engineer (Backend) Engineering Platform Remote, United States Description About O'Reilly Media O'Reilly's mission is to change the world by sharing the knowledge of innovators. For over 45 years, we've inspired companies and individuals to do new things-and do things better-by providing them with the skills and understanding that's necessary for success. At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O'Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends...