TrulyHired
Cambridge, MA
Job Description The Technology Support Specialist provides technology support for a wide range of technologies used in both academic and administrative settings. Responsibilities include setup, management, and troubleshooting of hardware (computers, mobile devices, printers, projectors), software, audio/visual systems, and telecom equipment. The technician also manages Identity and device registration systems, maintains IT inventory, supports users through a help desk ticketing system, and interacts with vendors for hardware, software, and service needs. Key Responsibilities: Device, Identity, and Inventory Management Register and manage devices using Mobile Device Management (MDM) and endpoint tools. Manage user provisioning, access, and deactivation in identity management systems. Participate in relevant employee on/off boarding tasks. Maintain accurate records of IT equipment inventory, including device assignment, condition, and lifecycle to ensure devices are...
