TrulyHired
Charlotte, NC
Job Description General Definition of Work The help desk coordinator, under general supervision, performs skill-based work with minimal decision-making discretion providing first-level technical support for desktops, laptops, servers, operating systems, applications, wireless data, remote access, and voice equipment. Position works on helpdesk tickets, logs incidents, provides initial troubleshooting, and resolves incidents or escalates appropriately. Employee performs district-level work to carry-out Board of Education policies under the direction of the Assistant Director Technology Customer Service. Essential Functions Adhere to all state, federal, and local laws, policies, and procedures Resolve technical issues and provide support for a variety of technologies Record, troubleshoot, resolve or escalate, and track all service requests, incidents and problems related to the district information and communication technology infrastructure (computers, printers,...

