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City Year Philadelphia is seeking an Impact Manager (IM) who will lead and develop a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director, the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will lead AmeriCorps members to experience a successful and rewarding year of service. Job Description Service Delivery and Impact Implement City Year’s WSWC service model with a high degree of quality to the right students at the right time, at the assigned schoolhouse(s) Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance interventions, course performance interventions, and social emotional learning support for students Set and monitor clear, measurable, weekly and monthly deliverables and action plans for AmeriCorps members to accomplish WSWC goals established by the organization Drive results by ensuring timely and accurate collection of quantitative and qualitative data Regularly observe and coach AmeriCorps members in the development and implementation of data-informed tier 2 interventions that improve student achievement AmeriCorps Member Program Delivery and Experience Lead, manage, and coach a team of AmeriCorps members to achieve service performance standards requirements while developing their leadership potential Model leadership that is animated by City Year’s culture and values, creating spaces that empower AmeriCorps members to access the power of the culture and values in personally meaningful ways Utilize performance management tools to set expectations, identify strengths and areas for development, and to find ways to maximize leadership potential Service Partner Management In collaboration with Impact Director, build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders Lead on the development and implementation of school partnership agreements, maintaining a strong leadership presence in school to advance conditions for success Organizational Initiatives & Site Support Engage in structured discussions and trainings on diversity, inclusion, equity and belonging aimed at developing stronger cultural competency, both individually and collectively as a site Lead on selected network initiatives, such as creating baseline trainings, collateral, and tools or serving as a leader for special initiatives at Summer Training Academy Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees Travel to and a ttend overnight conferences including Academy, a week-long training conference for City Year staff held in Boston in July, as well as additional engagement and training activities throughout the year Basic Qualifications In order to succeed in this role, an applicant must have the following competencies: Civic Knowledge & Fluency in Education Practice & Reform:  understands national service and education environment in which City Year operates; applies industry insight to strengthen partner interactions; knowledge of education policy, public education funding, school and district operations Communication: clearly articulates information and ideas orally and in writing; translates mission and vision from organization level to AmeriCorps members; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback Executes to Results:  accomplishes tasks on time with high quality; accepts accountability and takes initiative; achieves transformational results with students from under-resourced communities in the classroom, school, or network/multiple-school levels Problem Solving and Decision Making: applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions Relationship Development:  uses interpersonal interactions to achieve mutually beneficial outcomes and advance City Year’s mission; demonstrates cultural/diversity competence; builds trust in critical partner relationships, including school and community partners both internal and external to City Year Team Collaboration & Leadership:  values individual perspectives and encourages sharing of information and ideas; provides inspirational leadership that mobilizes diverse groups towards achieving goals; builds systems and structures to facilitate collaboration across the organization Talent Development: challenges and encourages professional growth of others; provides ongoing coaching to motivate others to achieve their maximum potential; takes a systematic approach to meeting the organization’s future leadership needs Additional Qualifications Bachelor’s degree or extensive City Year experience Candidates with a background in education preferred Proven record of setting high expectations and holding self and team accountable for performance goals Aptitude for developing diverse talent through performance plans, reviews, and leadership opportunities Commitment to and experience with community service, national service, and/or the development of young people as leaders Efficient time management skills: ability to meet deadlines and prioritize multiple projects Ability to adapt and excel in diverse, youthful, high energy, entrepreneurial, and rapidly-changing environment Passion for education and youth development Attitude essentials: growth mindset, passion for City Year’s mission, committed to teamwork, grit and resilience To Apply Qualified applicants should apply and submit a resume with cover letter and salary requirements.  Applications without each of these 3 items will not be considered .  No phone calls, please. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Senior Manager, Staff Experience (SMSE) will support an inclusive and equitable site staffing and engagement strategy to ensure that CYP has the capacity and capabilities to achieve its impact and operating goals.  The Senior Manager, Staff Experience will play a key role in staff talent acquisition and human resource administration, in addition to developing processes for recruiting, supporting and retaining a diverse, high-functioning staff and a thriving work environment.  Reporting to the Senior People Director, the SMSE will contribute to the site’s organizational culture by facilitating and coordinating employee engagement programming for a staff of 50+.  The SMSE will also support implementation of the department’s strategic initiatives within the Site Advancement Plan.  The SMSE will collaborate across departments to ensure an environment that is committed to diversity, belonging, inclusivity and equity. Job Description Responsibilities Talent Acquisition Support cross-departmental collaboration on hiring process for designated positions, including drafting position announcements, reviewing applications, scheduling interviews, screening applicants, preparing interview materials, and communicating with applicants Support training of staff on hiring policies, practices, and tools Serve as a thought partner with Sr. People Director to update and refine site hiring practices and systems Human Resource Administration Support site use of Workday, CY’s HRIS system, including training other staff users Support development of site onboarding and offboarding systems and tools Partner with Sr. People Director and site hiring managers to design and implement new hires’ onboarding experience Lead on administrative and background clearance processing for staff and site interns Coordinate with national headquarters staff to maintain compliance with CY, federal, state, AmeriCorps and school district guidelines for hiring documentation and background clearances Ensure that site and organizational policies and procedures are communicated to site staff Partner with People & Operations team to disseminate relevant information to CYP staff Coordinate with CY headquarters staff to communicate benefit-related information to site staff Support Sr. People Director in leading site implementation of staff performance management system Staff Engagement Support Support ‘stay interviews’ to identify best practices for employee retention and engagement Incorporate City Year culture and values into processes Administer quarterly staff engagement ‘pulse-check’ surveys and utilize acquired data to inform staff programs Plan events and activities to celebrate and appreciate staff members, including holiday gatherings, celebrations, and seasonal initiatives Partner with Sr. People Director to coordinate and facilitate staff meetings and retreats, including management of logistics and event evaluations Staff Development Support Support staff learning & development and professional development strategy, including managing logistics for programmed events Curate an ongoing collection of professional development resources and communicate opportunities to staff Track attendance and evaluate effectiveness of professional development sessions and resources Organizational Initiatives & Site Support Engage in structured discussion and training on diversity, belonging, inclusion, and equity aimed at developing stronger cultural competency, both individually and collectively as a site Assist with planning and implementation of site events throughout the year Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met,  including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees   Attend occasional overnight conferences, as well as additional engagement and training activities throughout the yea Basic Qualifications In order to succeed in this role, an applicant must have the following competencies: Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback; communicates effectively, even in highly visible or adversarial situations Executes to Results:  accomplishes tasks on time with high quality; accepts accountability and takes initiative; designs and plans work to achieve desired results; prioritizes work and multitasks effectively; delegates responsibilities and holds others accountable Relationship Development:  uses interpersonal interactions to achieve mutually beneficial outcomes and advance City Year’s mission; demonstrates cultural/diversity competence; builds trust in critical partner relationships, both internal and external to City Year; demonstrates personal presence and confidence when working with partners Team Collaboration and Leadership:  demonstrates respect for diverse perspectives and leverages strengths of team members to achieve desired results; coaches and empowers others to lead; addresses and resolves team conflict swiftly and effectively. Talent Development:  Retains talent by aligning individual capabilities with organizational needs; takes a systemic approach to meeting the organization’s future leadership needs Additional Qualifications Bachelor’s Degree or equivalent experience 3+ years of relevant experience, with proven ability to deliver strong, measurable results; management and staff development experience a plus Awareness and experience engaging in conversation and developing practices grounded in diversity, belonging, inclusion, and equity High emotional intelligence (“EQ”), with ability to perform and communicate with diverse audiences under varied circumstances Experience utilizing HRIS (human resource information system) / human capital management platforms preferred; experience with Workday a plus Previous talent acquisition experience preferred (developing, improving, and executing hiring processes, including screening, interviewing, evaluating, and facilitating hiring decision discussions) Strong initiative and ability to work independently to achieve goals Excellent track record of building out effective project plans and leading others to execution, even when not in a direct line of authority Efficient time management and prioritization skills: ability to meet deadlines and execute on multiple projects Ability to adapt and excel in diverse, youthful, high energy, entrepreneurial, and rapidly-changing environment Passion for people, education, and youth development Attitude essentials: growth mindset, passion for City Year’s mission, detail-oriented, committed to teamwork, grit and resilience To Apply Qualified applicants should apply and submit a resume with cover letter and salary requirements.  Applications without each of these 3 items will not be considered .  No phone calls, please. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.