TrulyHired
Remote (USA)
Job Description The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels: primarily phone support. Enrolling families will rely on you to answer their questions, address their concerns, and assist them with one or more of our school products or services, including tuition costs, payment options, and available payment plans. In this role, you will routinely review account details, and guide families through the enrollment process with clarity, sensitivity, and professionalism. You will need to be comfortable navigating multiple computer systems while supporting family concerns, interpreting family accounts, and providing progressive updates throughout the enrollment process. Strong customer service skills...
