2 education jobs found in Remote

Edtech.com's Summary Carnegie Learning is hiring a Customer Support Specialist (Seasonal). The role involves triaging incoming customer requests, supporting licensing workflows, and improving support systems to enhance overall efficiency and customer satisfaction. The position requires collaborating with full-time team members and handling first-level support tasks through chat and email. Highlights Triages and routes incoming customer cases, ensuring efficient handoffs to appropriate teams. Provides first-level support for lower-complexity inquiries via chat and email. Supports licensing and activation workflows, including account setup and issue resolution. Assists with administrative tasks like account vetting, case tagging, and system updates. Contributes to Help Center and documentation improvements by reviewing and updating content. Identifies trends or gaps in support processes and escalates improvement opportunities. Requires high school diploma or equivalent;...

Director of Product Management, Secondary Mathematics Fully Remote • Global Headquarters (GHQ) - Pittsburgh, PA 15219 Overview Salary Range $120,000.00 - $135,000.00 Salary/year Position Type Full Time Job Shift Any Education Level 4 Year Degree Travel Percentage At least 25% Category Product - Math Description Director of Product Management, Secondary Mathematics WHAT WE SEEK We're looking for a Director of Product Management to lead the strategy and success of our Secondary Mathematics product line. In this role, you'll shape the long-term vision, guide the roadmap, and collaborate across teams to deliver products that drive measurable impact. You'll eventually manage and mentor a growing team, helping them grow as product leaders, while partnering closely with Engineering, UX, Marketing, and Sales to bring high-quality solutions to the classroom. WHAT YOUR DAY WILL LOOK LIKE Define and champion a multi-year product strategy and roadmap...