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Edtech.com's Summary MagicSchool is hiring a Customer Support Specialist (Contractor) to manage high volumes of support requests from educators and district administrators during the back-to-school season. The role involves resolving technical issues, providing clear guidance on product and AI features, and maintaining detailed documentation to ensure quality and team collaboration. Highlights Provide frontline support via chat and email to teachers and district administrators during high-demand periods. Troubleshoot technical problems including login failures, browser compatibility, and SSO/LTI integration issues. Use the Intercom ticketing system to document interactions, troubleshooting steps, and resolutions. Identify recurring issues and report patterns to team leads for continuous improvement. Required experience includes prior K-12 classroom teaching and familiarity with educator workflows. Strong customer service and written communication skills, especially in...