TrulyHired
Remote (United States)
Edtech.com's Summary MagicSchool is hiring a Customer Support Specialist (Contractor) to provide frontline support to teachers and district administrators during the back-to-school surge. The role involves resolving technical issues, delivering clear AI and product guidance, and managing high volumes of support interactions through chat and email to ensure educators remain focused on their work. Highlights Manage a high volume of inbound support interactions from teachers and district administrators via chat and email. Troubleshoot technical issues including login failures, browser compatibility, SSO/LTI configurations, and rostering errors. Deliver clear, educator-friendly product and AI usage guidance and proactively follow up on support cases. Document all interactions and resolutions accurately in Intercom ticketing system to support quality audits. Identify recurring issue patterns and report them to team leads. Required experience as a K-12 classroom teacher with...

