307 customer success manager jobs found

Customer Success Manager, Enterprise Full Description The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations. Your Responsibilities will include... Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts. Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. Build and maintain director and executive level relationships at each of your districts. Facilitate renewal process (quote, verbal approval, signature) for your districts. Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. Continuously define, document problems and challenges faced by our districts. Keep account records...

Customer Success Manager - Mid Market & Enterprise - West Full Description Customer Success Manager - Mid Market & Enterprise - West United States What We Do At GoGuardian, we're helping build a future where all learners are ready and inspired to solve the world's greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It's Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by...

Customer Success Manager (Texas) Full Description Customer Success Manager (Texas) Texas Customer Success 5 months ago Remote Full-time Who We Are Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. In many ways, district-level processes have the greatest impact on student outputs and outcomes. However, today many school districts across the country remain stuck with fragmented, inefficient processes that lack cohesion. It only takes a single process to fail to lead to funding, staffing, and financial risk. At large, this may lead to budget overruns, compliance risks, and service disruptions to students and teachers. Our platform enables educators and administrators to orchestrate their processes to run more efficient, transparent, and compliant school districts, so they can focus on what matters most: students. Location Remote. Candidates must be located in...

Customer Success Manager (California) Full Description Customer Success Manager (California) California Customer Success 1 month ago Remote Full-time Who We Are Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. In many ways, district-level processes have the greatest impact on student outputs and outcomes. However, today many school districts across the country remain stuck with fragmented, inefficient processes that lack cohesion. It only takes a single process to fail to lead to funding, staffing, and financial risk. At large, this may lead to budget overruns, compliance risks, and service disruptions to students and teachers. Our platform enables educators and administrators to orchestrate their processes to run more efficient, transparent, and compliant school districts, so they can focus on what matters most: students. Location Remote. Candidates must...

Customer Success Manager - Mid Market & Enterprise - Southeast Full Description What We Do At GoGuardian, were helping build a future where all learners are ready and inspired to solve the worlds greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What Its Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive...

Bilingual Customer Success Manager/School Experience Manager Full Description Bilingual Customer Success Manager/School Experience Manager Client Experience - Jersey City, New Jersey (Remote) Join our growing Customer Success Team and support one of our largest partners. We are looking for an entry-level, bilingual (English/Spanish) Customer Success Manager (CSM)/ School Experience Manager (SEM) with significant K-12 instructor and leadership experience. You'll own some of our largest and most complex client relationships: an international school group with significant scale and a multi-product footprint across the Faria product suite. This is an enterprise client experience role: you'll manage executive relationships, navigate multiple stakeholders across the group, and operate at both the HQ and individual school levels simultaneously. You'll be the single point of accountability for the group you own, coordinating Sales, Support, Product, and Implementation to...

Regional Customer Success Manager Full Description Remote Full time California, United States Description Who We Are Open Up Resources (OUR) is a non-profit publisher in pursuit of delivering the highest quality learning experiences for all students by providing educators best in class, research-based PreK-12 curricula and professional learning so they may support every student's academic success and create in-class experiences that celebrate, honor, and empower all students. The Role The Regional Customer Success Manager is responsible for working with district and instructional leadership teams in building relationships, understanding district implementations and successes/challenges, with the intent to retain and grow their business while providing exceptional customer service. You will promote, present, and secure district renewals and expansions of our offerings, along with the related professional development and support services. We are seeking education...

Customer Success Manager Full Description Customer Success Manager Location: Remote Who We Are: At Progress Learning, our mission is to help all K-12 students across the country master state standards by empowering educators with personalized teaching tools and support. When we hire, we look for more than skill sets. We look for people who share our passion for education, who care about teachers, and who believe every student can succeed. What We Are Looking For: We are seeking a relationship-driven Customer Success Manager (CSM) who is passionate about supporting schools and districts and helping educators achieve meaningful results. This full-time, remote role guides customers through the entire lifecycle, from onboarding through renewal, ensuring they successfully implement Progress Learning and realize continued value from the platform. The ideal candidate understands the K-12 education environment, communicates confidently with educators and school leaders,...

Customer Success Manager, SMB / Scale Team Full Description The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization. Your Responsibilities will include... Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts. Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. Build and maintain director and executive level relationships at each of your districts. Facilitate renewal process (quote, verbal approval, signature) for your districts. Provide well-structured customer feedback to our Product Team, collected during the various customer...

Customer Success Manager Full Description Customer Success Manager tl;dr ReadTheory, a bootstrapped EdTech company used by more than 20 million students, is hiring a Customer Success Manager to run onboarding and ongoing success for our K-12 school customers while mentoring our customer support rep and covering some chat/email time. Why is this a great position? ReadTheory has been used by more than 20 million students, growing primarily through teacher word of mouth. You will shape how schools experience ReadTheory Premium from first login to renewal. You will build playbooks, coach a support teammate, and work directly with the founders to improve literacy outcomes at scale. Whom are we looking for? A hands-on leader who can guide schools to success and keep service levels high. You write clearly, present confidently, and build simple processes. You are tech savvy, proactive, and comfortable partnering with Sales and Product. Prior K-12 experience is a plus....

K-12 Edtech Customer Success Manager Full Description K-12 Edtech Customer Success Manager orlando, FL - Remote (any location) Contract $32 / hour K-12 Edtech Customer Success Manager K-12 Edtech Customer Success Manager - contract with possible conversion to FTE Job Type: Contract, W-2 Employee - Two openings available, both with potential to transition to full-time employment: Full-time, 40 hours/week, Monday-Friday, 8:00 AM-5:00 PM ETPart-time, 20 hours/week during business hours (8:00 AM-5:00 PM ET) Location: Florida (Remote) - Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred About the Role: Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship,...

Manager, Customer Success - Attendance Plus Full Description Manager, CS (Attendance Plus) ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and...

Payments Reconciliation Lead - Contract Full Description Payments Reconciliation Lead - Contract Finance | 100% Remote in the U.S | Contract SUMMARY Finalsite gives K-12 schools and districts one connected suite for their websites, communications, enrollment and payments, used by about 7,000 districts and schools. Payments is the part of that suite that ties the others together: a family that gets a message from the school, enrolls a student and pays a fee should see one experience, and the district's finance office should see one clean set of books. We are building a reconciliation service to support our largest district clients as that suite comes together, and we are looking for a Payments Reconciliation Lead to build it and run it. You will set up the procedures, hire and train a small team, and be the person who makes sure a district's numbers tie every day. You report to the CFO and work daily with Customer Success, who own the client relationship, and with Product....

Payments Reconciliation Specialist - Contract Full Description Payments Reconciliation Specialist - Contract Finance | 100% Remote in the U.S | Contract WHO WE ARE Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking...

Account Manager (ENT/Strategic) (Remote) (Austin, Texas) Full Description KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4s additional...