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As City Year seeks to prepare AmeriCorps Members to lead transformational change on pressing social problems, the Learning and Development Manager (LDM) will play a critical role in supporting AmeriCorps Members in providing a high quality professional development experience that will allow them to leverage their City Year experience as education practitioners and a future potential career accelerator. The LDM seeks to plan and implement academic trainings, professional development workshops, and share resources to support AmeriCorps Members in their personal and professional development. The role of the LDM is to build a strong learning and development program for AmeriCorps Members during their year of service which promotes relevant leadership, education, and career development for the site. Job Description Core Responsibilities AmeriCorps Member Program Delivery: Support AmeriCorps Members in meeting service performance requirements and leadership development potential.  Work with City Year Impact Staff to develop a year-long comprehensive program that takes into account differentiated trainings for AmeriCorps Members serving in Elementary, Middle, and High School in terms of quality academic interventions, social-emotional support of students, and civic leadership/engagement skills and opportunities. o Lead 1-2 Content Communities in the planning, implementation, and facilitation of this work.  Evaluate trainings and learning and development programming to ensure that needs of AmeriCorps Member, managers, and partners are being met. o Provide ongoing support of increasing facilitation skills of City Year Staff and AmeriCorps Members with a focus on the Clover Model and adult learning best practices.  Collaboratively manage mentorship programs that engage external stakeholders as mentors for AmeriCorps Members.  Facilitate and organize structured reflection opportunities throughout the year for members.  Lead on the planning and execution of annual Learning & Development opportunities such as Basic Training Academy, 18 Minute Networking, Mid-Year Summit, Spring Break, and Comcast Career Day.  Ensure that logistical needs for all Learning & Development programming are met. This includes, but is not limited to securing space, communicating times, attire, and other necessary information, managing proper documentation in personal and virtual learning experiences, making sure that learning environments are comfortable and effective for all participants. etc.  Provide ongoing communication and development to the AmeriCorps Members through a newsletter.  Inform the proper use and evolution of the AmeriCorps Member Planner.  Lead site in engaging program alumni. Leadership After City Year Support: Provide site-wide and individual career-focused support to AmeriCorps Members, including targeted development for those pursuing a career in teaching.  Assisting AmeriCorps Members in development of their personalized plans for their Leadership After City Year (LACY) as well as guidance around careers within City Year (STACY).  Scheduling and implementing all site-level LACY programming.  Building mutually beneficial partnerships with schools, local nonprofit organizations, LACY programming partners, other local education-based organizations, and continuing education partners.  Serve as the site point for providing opportunities for AmeriCorps Members to be exposed to various career path options and networking relationships. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Reporting directly to the Learning & Development Director, the Impact Coach ensures City Year AmeriCorps Members achieve school based results. This person would be responsible for partnering  with the Learning & Development Director to coach a specific group of AmeriCorps Members  throughout all aspects of their work with students across City Year’s program model, Whole School  City Year is committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply. Whole Child, and focus on attendance, behavior and course performance initiatives (math and English, grades 3-9). This includes having a portfolio of six Duval County Public Schools, coaching staff members, and providing training to 100 AmeriCorps Members. In addition, the Impact Coach is responsible for the creation and/or improvement of Whole School Whole Child implementation tools and trackers used for formative and summative reporting as well as developing and facilitating content for trainings. The Impact Coach is the subject matter expert responsible for supporting our school based teams and ensuring we achieve positive student results throughout the fiscal year. Job Description Responsibilities During the year Impact Coach will ensure student level success by: 1. Supporting student level impact through coaching and supporting AmeriCorps Members and Impact Managers a. Providing one-on-one and team-level academic intervention training and support to AmeriCorps Members (roughly 6 schools per Impact Coach). Providing focused support to help AmeriCorps Members deliver quality tutoring to their students to help improve grades, assessments, behavior and overall success in school. b. Coaching Impact Managers to support AmeriCorps Members through observations and coaching sessions.  Formal and informal observations completed on a monthly basis as well as follow-up observations as needed/recommended by Impact Manager or Impact Coach.  Monthly/Bi-monthly check-ins with Impact Managers and Impact Directors to review progress made and additional areas to work on.  Issue assessment report on challenges, achievements, best practices and lessons learned from observations, bi-monthly check-ins and trainings delivered. 2. Supporting overall service at City Year Jacksonville: a. Attending and reporting on service quality in Impact progress performance/data meetings and reviews. b. Supporting execution of service assessments:  Ensuring AmeriCorps Members are equipped to deliver high quality tutoring each year.  Ensuring AmeriCorps Members understand assessment scores and incorporate that information into their session planning. c. Assisting Impact Department by conducting co-observations to demonstrate how to deliver feedback to AmeriCorps Members in order to achieve impact. Support achieving impact with additional service implementation concerns as needed. d. Assisting Impact Department by helping to diagnose service implementation issues and recommend solutions by observing service and reviewing data. e. Working with Managing Director of Impact, Impact Directors, Learning & Development Directors and the Learning & Development Village to help create and facilitate service-based learning and development sessions throughout the fiscal year. f. Building site capacity by focusing on an area of service  Developing learning and development content related to that area of service.  Delivering learning and development content related to that area of service to the larger City Year Jacksonville Corps.  Identifying gaps in resources that need to be created or tweaked in assigned area of service.  Leading a small group of AmeriCorps Members through deepening their knowledge and understanding of assigned area of service. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Regional Recruitment Manager, located in Orlando, is responsible for creating a pipeline of qualified and diverse 18 - 25 year old applicants who will be successfully admitted to the City Year corps from an assigned portfolio of accounts within the region. As an exemplary relationship manager, this role inspires and grows relationships at the institutional level and at the regional / national level to attract applicants well - suited to and well - prepared for City Year. As an engaging communicator, this individual coordinates and conducts recruitment visits and presentations, providing excellent customer service to leads and applicants, and serving as an ambassador of City Year values and culture. The Recruitment Manager reports to the Regional Recruitment Director. Job Description Recruitment Plan Implementation –Secure applications from primary and incubator  accounts; Application  goals are based on market, regional / national relations, and historical data; and Develop and manage strategic partner accounts which may include college counselor associations and regional / local affiliates of national partnerships. Manage, Grow, and Develop Partnerships – Develop and implement a plan to build strong relationships with key stakeholders such as college career counselors, professors, and administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from the  portfolio; Develop  and manage the portfolio and key strategic relationship with the goal of expanding the reach of the regional recruitment team; and Model best - practice relationship building. Develop Strong Internal Relationships – Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of recruitment in a local, regional, and national context; Work with regional leadership to facilitate solutions to challenges of competing priorities and ensure that individual site needs are met while achieving overall regional goals; and Inform and implement the Senior AmeriCorps selections process, working closely with  Impact Operations  at home site. Recruitment Events and Activities – Plan and implement 2 - 4 external engagements per week; Develop, coordinate, and conduct presentations at identified colleges and / or high schools and community organizations including career fairs, targeted student groups and classes, and tabling; Create innovative approaches to reach target student populations  including frequent  travel and occasional evening / weekend work. Marketing Activities – Execute local marketing efforts on campuses and at adjacent locations; measurably raise awareness, familiarity, and understanding of applicant prospects on assigned campuses from portfolio of feeder schools; Build relationships within portfolio accounts that generate media opportunities; and Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships. Customer - Focused Lead Management and Application Generation – Implement standard lead management process to identify and cultivate leads through targeted, customer - focused multi - channel (phone, web, in - person) communication that ensures that leads are well informed about City Year and the AmeriCorps member  experience; and Engage  and support qualified and high priority lead prospects through application submission. Performance Analysis and Strategy – In conjunction with team leadership, develop engagement strategies through use of historical data; Regularly compare activities to applicant and confirm yield and assess Return On Investment for campus activities; In conjunction with Regional Admissions team, use established AmeriCorps member profile to identify trends in successful applicants from portfolio schools; and Use real - time data to report on progress and course correct recruitment activities and strategy as necessary. Regional Recruitment Team Growth and Development – Contribute to weekly calls with regional team to maintain connections and foster collaboration. Manage Talent – May manage at least one campus - based Recruitment Ambassador at top tier school partner to supplement campus  engagement; Conduct  regular check in calls and hold them accountable to marketing and activity goals; and Contribute to team effort by accomplishing related results as needed. Qualifications 1 + year of experience in relationship development with education or community based institutions (i.e. colleges, high schools, clubs) or equivalent experience. Energetic, charismatic approach to engaging diverse groups of young people. Strong written communication skills for internal and external audiences. Deliver strong and inspirational messages to large groups. Calendar management, event planning, and logistics experience. Experience working in a team environment. Analytical skills and problem-solving skills, finding both short-term and long-term solutions. Exhibit a passion for City Year’s mission and values. Ability to travel frequently within the Region and to multi - day events at City Year’s Headquarters in Boston. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Regional Admissions Manager ensures the admissions needs of the site are met, while supporting the matriculation of a diverse, prepared corps for the entire region. The role implements a consistent process that enables strategic intake, communication, customer service, process management, and placement of applicants at City Year locations. The role works closely with site staff to ensure the right AmeriCorps members are  identified to fill the needs of the site, and will serve as the site point for Orlando and should be able to work in the downtown Orlando office. Responsibilities Implement and Monitor Strategic Admissions and Matriculation Plan: Ensure talent and diversity of applicants across multiple sites within the region with a particular focus on Orlando. Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general e-mail and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s). Increase Efficiency of Application and Selections Process: Working with regional leadership to identify and establish greater alignment with Service Impact and other relevant departments. Implement Applicant Selections Process: Conduct admissions interviews and support interview days; facilitate applicant selections committees; manage applicant files; ensure AmeriCorps and City Year compliance. Develop Strong Internal Relationships: Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of admissions in a local, regional, and national context; work with regional leadership to facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals; inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at the home site. Serve as Home Site Liaison: Conduct annual interview training for selections interviewers at home site; support site leadership with real time recruitment and admissions data; provide local Recruitment and Admissions perspective in decision making process. Confirmed AmeriCorps Member Management: Implement national strategy to retain confirmed AmeriCorps members through mailings, social media engagement, and general customer service; prepare incoming corps for service expectations, identify possible attrition risks within the incoming corps, and support corps background check and registration process. Performance Analysis and Strategy: Compare site-based admissions performance and structure course correction as needed to meet interval goals; use data as a management tool. Team Growth and Development: Attend quarterly regional team meetings, events, and calls; maintain connections and collaboration. Regional Model Growth and Development: In partnership with other members of the National Recruitment and Admissions team, work with admissions teams and site leadership to continue building upon a regional/national recruitment and centralized admissions pool; travel to National Recruitment and Admissions meetings and events as applicable. Qualifications Bachelors degree or equivalent and 1 - 2 years of related experience. Create persuasive written and verbal communication for internal and external audiences. Experience working in a team environment. Exhibit a passion for City Year’s mission and values. Ability to travel within the South Region and to multi-day events at City Year’s Headquarters in Boston as well as an annual Recruitment and Admissions taking place at any one of the City Year sites. Preferred Qualifications Admissions, development, or 1 - 2 years of service experience. City Year admissions or service experience. Experience in sales, customer service, human relations, volunteer, or corporate. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The mission of the Impact Manager (IM) role is to lead and develop corps members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students as directed by the WSWC missions and practices. Reporting directly to an Impact Director, the IM role plays a critical part in implementing City Year’s school-based WSWC service model. Job Description Primary Responsibilities Service Delivery & Impact Implement City Year’s WSWC model with a high degree of quality to the right students, in the right time, at assigned schoolhouse(s). The IM will develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver attendance, behavior, and course performance interventions for students. Corps Member Program Delivery & Experience Lead, manage, and coach a team of AmeriCorps Members to achieve service performance and standards requirements and to reach their leadership development potential. Model leadership that is animated by City Year's culture and values, and create spaces that empower corps members to access the power of our culture and values in personally meaningful ways. Guide AmeriCorps Members in developing their professional plans for the future once their service experience has concluded. The IM is also an effective talent developer who will lead corps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The Impact Manager may manage anywhere between 8 to 16 City Year AmeriCorps members. Service Excellence: Impact Manager ensures that service tools are utilized effectively; school site supports a practitioner culture; Set and monitor clear, measurable weekly, and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events. Service Partner Management Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of school partnership agreement and conditions for success. External Relations and Site Support : Identify leaders and resources in the community to develop partnerships that support the ability of the team to implement its school-based and community-based service objectives; Work with team to manage relationships with local community organizations and neighborhood councils and direct team’s community engagement activities. Basic Qualifications Relationship Development : Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold staff accountable towards their performance goals.  Manage relationships with diverse groups of internal and external stakeholders to help achieve service goals and corps member development. Talent Development : Proven success managing diverse teams towards a common goal. History of coaching developing talent within young people between the ages of 18-25. Executes to Results : Must have a strong record of achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels. Ability to problem solve, multitask key priorities, trouble shoot and show creative problem solving when faced with perceived barriers. Communication : Ability to translate mission and vision from organization level to corps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our corps members in service. Additional Required Experience and Qualities Needed: Bachelor’s degree strongly preferred; or equivalent work experience. Candidates with a strong background and understanding of education practice and policy. Minimum 2 years of proven people management preferred. Sets high expectations for self and others they are leading and holds self and team accountable for performance goals. Able to develop diverse talent through performance plans, reviews, delegation, and leadership opportunities. Attitude Essentials—growth mindset, passion for City Year’s mission, community service, detail orientation, commitment to teamwork, commitment to Diversity, Belonging, Equity, and Inclusion. Thrives in diverse, youthful, high energy, entrepreneurial, and fast-changing environment. City Year/AmeriCorps experience a plus. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The mission of the Impact Manager (IM) role is to coach and develop AmeriCorps Members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students. Reporting directly to an Impact Director, the IM’s role plays a critical part in implementing City Year’s school-based Whole School  Whole Child mission and practices within their partner schools by leading AmeriCorps Members and working closely with school leadership in pursuit of meaningful outcomes at a student level. Primary Responsibilities Service Delivery & Impact Implement City Year’s Whole School, Whole Child supports and interventions with a high degree of quality to the right students, in the right dosage, at 2 assigned schoolhouses. Observe and coach AmeriCorps Members on their implementation of academic intervention programs and student engagement strategies, providing feedback to support their continued growth. Oversee ACM-led school climate activities and organizational initiatives, including student/parent engagement events. Manage/oversee Extended Day programming (Before and After School) Oversee weekly Social Emotional Learning intervention implementation by reviewing lesson plans and Observation and Coaching Effectively gather, analyze, and utilize data Oversee collection and input of data by AmeriCorps Members Track progress to goals Utilize data to inform decisions and strategy Partner with Evaluations Manager for support with data collection and analysis AmeriCorps Member Program Delivery & Experience Lead, manage, and coach a team of up to 20 AmeriCorps members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential. Lead ongoing AmeriCorps member mentoring, support, and development Build a positive culture across team of AmeriCorps Members in which AmeriCorps Members feel valued, supported, challenged, and successful. Plan and execute weekly team meetings. Conduct consistent, formal one on ones with AmeriCorps Members. Partner with Impact Coach and Impact Director to identify trends across teams in order to provide support through trainings and coaching. Partner with Learning and Development Manager on AmeriCorps Member Career development and training (Leadership After City Year, resume reviews). Work closely with Learning and Development Team to follow up with AmeriCorps Members following trainings and development spaces. Service Partner Management Build and cultivate a strong partnership with Teachers, Principal, school officials, and other key decision makers that will support the successful implementation of City Year’s Whole School Whole Child model and will create the necessary conditions for ACM success. Monitor implementation of school partnership agreement and conditions for success. Participate in school leadership meetings, sharing updates and offering support with school-based initiatives. Meet weekly with school/City Year liaison, leveraging strong communication and negotiation skills to ensure best possible implementation of WSCW for positive student and ACM outcomes. Engage in formal meetings quarterly with Principal and school leadership team for continuous alignment on services and student support Coach Team Leaders on organizing and leading culture building activities and trainings within the schoolhouse. Work in partnership with school to ensure AmeriCorps Members are positioned for success. Use data to continuously evaluate partnership progress. Engage regularly with instructional coaches at school site to ensure AmeriCorps Members receive additional coaching and support. Participate successfully in MDCPS/school Impact Reviews, sharing updates and receiving feedback on the work of AmeriCorps Members Consistently check in with AmeriCorps Member partner teachers Organizational Stewardship Support the overall success and sustainability of City Year Miami and the Impact Team by supporting with site and Impact level initiatives and operating in ways that advance our site mission and vision within the Miami community. Join and contribute to one Impact Team Working Group supporting progress in priority areas for City Year Miami Impact Team for the fiscal year. Support Recruitment and Admissions with AmeriCorps Member candidate interviews. Work closely with City Year Miami’s Development Team on the execution of fundraising and partnership events, including as part of at least one planning committee leading up to the event. Effectively manage school team budgets and prioritize responsible use of organizational resources. Engage fully in City Year Miami’s Performance Management Process. Communicate effectively across departments. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.