TrulyHired
Charlotte, NC
Job Description General Definition of Work The director of customer experience, under minimal supervision, performs senior-level work with considerable decision-making discretion overseeing the development, implementation, and continuous improvement of policies, procedures, and service delivery models that promote operation excellence, organizational effectiveness, and exceptional customer experience across the district. Position supports the resolutions of complex, high-impact customer and stakeholder concerns, including those involving students, staff, families, Board policies, and sensitive community matters. Employee performs district-level work to carry out Board of Education policies under the direction of the Executive Director of Customer Experience and Executive Services. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge,...

