TrulyHired
Remote (United States)
Edtech.com's Summary Edmentum is hiring a Customer Support Specialist. This role involves managing inbound and outbound customer interactions, resolving customer issues, following company policies, and collaborating with other departments to ensure customer satisfaction and issue resolution. Highlights Manage inbound and outbound customer interactions professionally and timely. Resolve customer issues using knowledge base, training, and system research. Document and process customer issues accurately in internal systems. Escalate technical or management-related issues as appropriate. Meet or exceed performance metrics and participate in ongoing training and certification. Required 2+ years customer service or technical support experience in a contact center. Proficient in Microsoft Office (Outlook and Word); Salesforce experience is a plus. Minimum education: High School Diploma or GED; Associate degree preferred. Salary range: $35,000-$39,000 USD annually. Provide...

