Job Description
Job Description
Job Summary:
The Technology/Digital Learning team manages the network and computers/peripherals within the Medford Public Schools. Working with the Director of Technology and the Network Administrator, the Technology Support Specialist supports academic and administrative technology. The technician provides computer support and customer service to teaching and administrative staff, and students. The MPS Technology Support Specialist provides support for hardware and software in wired and wireless environments.
Job Responsibilities:
Support technology use in an educational setting. Prioritize and respond to help desk requests and ongoing projects as coordinated with the Technology Department, as well as conducting maintenance and inventory records.
Assist school staff with technical support of desktop and laptop computers, chromebooks, applications and related technology.
Support includes:
Install, upgrade, support and troubleshoot Windows OS, MAC OS, Microsoft Office and any other authorized desktop applications
Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Perform repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize hardware to meet user specifications and site standards
Perform hardware and software upgrades as necessary
Image hard drives for rapid deployment locally and/or over the network
Analyze, troubleshoot and resolve software and hardware issues
Communicate with end users about progress of repairs
Support Windows and Mac OS management
Perform work in compliance within specified warranty requirements
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software, and user error
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Work with Network Administrator regarding new builds and upgrades
Responsible for monitoring, operating, managing, troubleshooting and restoring to service, computers (Windows, Macs, Chromebooks) that have authorized access to the network
Help Desk
Responsibility for queries, issues and problems assigned
Maintain Helpdesk records and tracking for area of responsibility
Work with vendor support contacts to resolve technical issues
Operate within, enforce, and suggest modifications and additions to computer standards and guidelines
Return defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levels
Develop trends by monitoring and analyzing incoming calls, problems and support requests
Hardware Purchasing and Recommendations
Provide hardware specifications and recommendations
Requirements
Experience with desktop repair
Experience with mobile devices- laptops, MacBooks, Chromebooks
Extensive knowledge of hardware and software installation and configuration
Windows OS; Chrome OS, Mac OS
Functional understanding of networking
Experience working in and around K-12 school environments strongly preferred
Work Year and Hours:
Competitive salary commensurate with experience, salary range $60,000-$70,000
Full benefits package provided per district policy
260 days per year, full time
FLSA Status: Exempt
Job Summary:
The Technology/Digital Learning team manages the network and computers/peripherals within the Medford Public Schools. Working with the Director of Technology and the Network Administrator, the Technology Support Specialist supports academic and administrative technology. The technician provides computer support and customer service to teaching and administrative staff, and students. The MPS Technology Support Specialist provides support for hardware and software in wired and wireless environments.
Job Responsibilities:
Support technology use in an educational setting. Prioritize and respond to help desk requests and ongoing projects as coordinated with the Technology Department, as well as conducting maintenance and inventory records.
Assist school staff with technical support of desktop and laptop computers, chromebooks, applications and related technology.
Support includes:
Install, upgrade, support and troubleshoot Windows OS, MAC OS, Microsoft Office and any other authorized desktop applications
Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Perform repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize hardware to meet user specifications and site standards
Perform hardware and software upgrades as necessary
Image hard drives for rapid deployment locally and/or over the network
Analyze, troubleshoot and resolve software and hardware issues
Communicate with end users about progress of repairs
Support Windows and Mac OS management
Perform work in compliance within specified warranty requirements
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software, and user error
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Work with Network Administrator regarding new builds and upgrades
Responsible for monitoring, operating, managing, troubleshooting and restoring to service, computers (Windows, Macs, Chromebooks) that have authorized access to the network
Help Desk
Responsibility for queries, issues and problems assigned
Maintain Helpdesk records and tracking for area of responsibility
Work with vendor support contacts to resolve technical issues
Operate within, enforce, and suggest modifications and additions to computer standards and guidelines
Return defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levels
Develop trends by monitoring and analyzing incoming calls, problems and support requests
Hardware Purchasing and Recommendations
Provide hardware specifications and recommendations
Requirements
Experience with desktop repair
Experience with mobile devices- laptops, MacBooks, Chromebooks
Extensive knowledge of hardware and software installation and configuration
Windows OS; Chrome OS, Mac OS
Functional understanding of networking
Experience working in and around K-12 school environments strongly preferred
Work Year and Hours:
Competitive salary commensurate with experience, salary range $60,000-$70,000
Full benefits package provided per district policy
260 days per year, full time
FLSA Status: Exempt
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