TrulyHired
Annapolis, MD, USA
Job Description Title Code: Support Specialist: Technology Support Services JOB SUMMARY The Technology Support Services Support Specialist is responsible for developing, maintaining, and optimizing knowledge management systems, IT Service Management (ITSM) processes, Service Catalog items, technical documentation and data visualization objects to support efficient service delivery and continuous improvement across the organization. This role ensures that knowledge assets are accurate, accessible, and aligned with ITIL best practices, enabling teams to resolve issues faster and deliver exceptional support experiences. Additional Work Days/Hours Based on the assignment, the following additional work days and/or hours may be required as needed: Ability to work flexible schedules Emergencies Extended hours On call Overtime as needed ESSENTIAL DUTIES/RESPONSIBILITIES Implements knowledge-centered service (KCS) practices to promote knowledge sharing and...

