Support Technician 2025-2026

Job Description



Computer
Support Technician



Position Purpose

Under the general
supervision of the Director of Technology, to maintain the school district's
computer and network equipment in operating condition, meeting the technology
needs of the district; troubleshooting and repairing computer hardware and
software, and resolving immediate computer operational problems.

Essential
Performance Responsibilities

• Installs and
  maintain computer operating systems, application software, and related computer
  equipment.
• Performs computer
  and network hardware and software repair (computers, servers, switches,
  printers, scanners, and programs).
• Creates and
  maintains E-Mail and Internet accounts on computers; configures E-Mail and
  security on computers.
• Inspects computer
  and network equipment requiring specialized computer repair and troubleshooting
  for the purpose of identifying and verifying repair needs.
• Assesses
  malfunctions of hardware for the purpose of determining appropriate actions to
  maintain computer and network operations.
• Provides
  technical support to users of hardware and software.
• Maintains the
  school based computer labs in good working order.
• Trains selected
  individuals for the purpose of ensuring their ability to use computer systems
  and new or existing software.
• Coordinates
  computer and network-related repair requests.
• Assists in
  record-keeping regarding the functioning and inventory of the school district's
  computers and related equipment, repairs, etc.
• Assists in making
  recommendations regarding the purchase of new computers, software, and related
  equipment.

Additional
Duties:

Performs
other related tasks as assigned.

Note: The above description is
illustrative of tasks and responsibilities. It is not meant to be all inclusive
of every task or responsibility.


Equipment:

Uses
personal computers, servers, switches, scanners and printers, and related
equipment.


Travel Requirements:

Travel to
school district locations to repair hardware, install software and assist end
users.


Knowledge,
Skills and Abilities

• Extensive
  knowledge of computer hardware and software installation procedures.
• Knowledge of all
  school district personal computer and software applications.
• Understanding of
  current operating platforms, computer hardware and associated peripherals, and
  software applications.
• Ability to
  inspect, assess, troubleshoot and repair computer network system, hardware and
  software.
• Ability to work
  independently.
• Extensive
  knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs
  and operations.
• Ability to
  communicate effectively with all levels of end-users.
• Ability to follow
  oral and/or written instructions.
• Ability to report
  work orally and/or in writing to supervisor.
• Ability to
  establish and, maintain cooperative working relationship with, staff and others
  contacted in the course of work.
• Ability to carry
  out instructions furnished in written or oral form.
• Ability to add,
  subtract, multiply and divide, and perform complex arithmetic operations.
• Analytical,
  problem-solving and creative-thinking skills with respect to computer-related
  issues.

Physical and Mental Demands, Work
Hazards:

Works in standard office and school
building environments.

Note: Also see the Summary of Physical, Sensory and Environmental Requirements
Needed to Perform Essential Job Duties for this position.


Qualifications Profile

Any combination of education and
experience providing the required skill and knowledge for successful
performance would be qualifying. Typical qualifications would be equivalent
to:

• High School
  diploma.
• Related college
  or technical school coursework.
• Documented
  training in computer hardware, software and network use, troubleshooting and
  repair.
• A+ certification
  and networking certifications preferred.
• Motor Vehicle
  Operator's License or ability to provide own transportation.

Significant
successful related experience in computer and network installation, maintenance,
troubleshooting and repair.