Job Description
Job Description
About St. John's Prep
St. John's Prep is an inclusive, Catholic, Xaverian Brothers-sponsored school for young men in grades 6 through 12. Located on a sprawling 175-acre campus in Danvers, Massachusetts, the Prep is a regional powerhouse that balances academic rigor with a values-driven education. The school is committed to educating the whole person-spiritually, intellectually, morally, and physically. With a diverse student body from over 90 communities, it fosters a culture of excellence, leadership, and a deep-seated commitment to serving the common good.
Position Overview
St. John's Prep seeks a highly capable and collaborative Associate Director of Information Services to serve as a key operational leader within the Information Services (IS) department. This role is designed to expand the department's leadership capacity, ensuring excellence in day-to-day IS operations while advancing strategic initiatives aligned with the school's mission.
Reporting to the Managing Director of Information Services, the Associate Director will oversee core IS operations, lead staff, and drive execution across infrastructure, support services, and technology initiatives. This individual will act as a trusted partner and second-in-command, helping to ensure a stable, secure, and forward-looking technology environment.
Essential Functions
Operational Leadership
Oversee daily IS operations, ensuring reliable delivery of services across help desk, systems, and network functions
Serve as the primary escalation point for operational issues
Monitor and improve service delivery metrics (ticket response/resolution times, user satisfaction, system uptime)
Coordinate and support technology needs for campus events, including A/V setup and staff event coverage to ensure a high-quality experience for key school functions (some evening or occasional weekend support required)
Team Management & Development
Directly supervise IS team members (help desk support staff)
Establish clear roles, responsibilities, and accountability across the team
Foster a culture of proactive support, documentation, and continuous improvement
Infrastructure & Systems Oversight
Oversee management of core systems including Google Workspace, Canvas, Blackbaud, and key integrations across systems
Partner with technical staff on network (Aruba), endpoint management (Jamf), and cloud infrastructure
Ensure systems are maintained, documented, and aligned with best practices for reliability and scalability
Project & Vendor Management
Co-lead execution of IS projects (infrastructure upgrades, system implementations, integrations) with Managing Director of IS
Manage vendor relationships, including coordination, performance, and accountability
Assist with RFP processes and implementation planning for major initiatives
Security & Risk Management
Support cybersecurity operations, including endpoint protection, identity management, and user awareness
Ensure adherence to security policies and assist in ongoing risk mitigation efforts
Participate in incident response planning, documentation, and tabletop exercises
Cross-Functional Collaboration
Partner with academic leadership, faculty, and administrative departments to support technology needs
Collaborate with Facilities on shared systems (e.g., access control, cameras, A/V)
Ensure effective communication and alignment across departments
Strategic Support
Translate strategic priorities into actionable plans and timelines
Provide input into technology planning, budgeting, and roadmap development
Step in to represent the IS department in meetings or initiatives as needed
Ideal Candidate Profile
Required
Bachelor's degree in Information Technology or related field
5-8+ years of progressive IT experience, including leadership or supervisory responsibilities
Strong operational experience across help desk, systems, and network environments
Demonstrated ability to manage teams, prioritize work, and drive execution
Preferred
Experience in an educational environment
Familiarity with platforms such as Google Workspace, Canvas, Blackbaud, Jamf, Active Directory, VMware, KnowBe4, IncidentIQ, and enterprise networking
Experience with IT service management practices (ITIL or similar)
Exposure to cybersecurity frameworks and tools
Experience with 1:1 iPad programs, iMacs, Macbooks
Application Process & Timeline
Application Timeline: Ongoing
Opportunity Statement: https://doc.storydoc.com/hEkmlH
Apply Now: https://app.loxo.co/job/MzE0MTctaTdtbGw5eG44NHFoa3d2Yg==?t=1777042862834
Materials Requested: Cover letter, resume or CV, and references
ISC Consultants:
Davina Spillmann at [email protected]
Tim Viands at [email protected]
Candidates are asked not to contact the school directly.
About St. John's Prep
St. John's Prep is an inclusive, Catholic, Xaverian Brothers-sponsored school for young men in grades 6 through 12. Located on a sprawling 175-acre campus in Danvers, Massachusetts, the Prep is a regional powerhouse that balances academic rigor with a values-driven education. The school is committed to educating the whole person-spiritually, intellectually, morally, and physically. With a diverse student body from over 90 communities, it fosters a culture of excellence, leadership, and a deep-seated commitment to serving the common good.
Position Overview
St. John's Prep seeks a highly capable and collaborative Associate Director of Information Services to serve as a key operational leader within the Information Services (IS) department. This role is designed to expand the department's leadership capacity, ensuring excellence in day-to-day IS operations while advancing strategic initiatives aligned with the school's mission.
Reporting to the Managing Director of Information Services, the Associate Director will oversee core IS operations, lead staff, and drive execution across infrastructure, support services, and technology initiatives. This individual will act as a trusted partner and second-in-command, helping to ensure a stable, secure, and forward-looking technology environment.
Essential Functions
Operational Leadership
Oversee daily IS operations, ensuring reliable delivery of services across help desk, systems, and network functions
Serve as the primary escalation point for operational issues
Monitor and improve service delivery metrics (ticket response/resolution times, user satisfaction, system uptime)
Coordinate and support technology needs for campus events, including A/V setup and staff event coverage to ensure a high-quality experience for key school functions (some evening or occasional weekend support required)
Team Management & Development
Directly supervise IS team members (help desk support staff)
Establish clear roles, responsibilities, and accountability across the team
Foster a culture of proactive support, documentation, and continuous improvement
Infrastructure & Systems Oversight
Oversee management of core systems including Google Workspace, Canvas, Blackbaud, and key integrations across systems
Partner with technical staff on network (Aruba), endpoint management (Jamf), and cloud infrastructure
Ensure systems are maintained, documented, and aligned with best practices for reliability and scalability
Project & Vendor Management
Co-lead execution of IS projects (infrastructure upgrades, system implementations, integrations) with Managing Director of IS
Manage vendor relationships, including coordination, performance, and accountability
Assist with RFP processes and implementation planning for major initiatives
Security & Risk Management
Support cybersecurity operations, including endpoint protection, identity management, and user awareness
Ensure adherence to security policies and assist in ongoing risk mitigation efforts
Participate in incident response planning, documentation, and tabletop exercises
Cross-Functional Collaboration
Partner with academic leadership, faculty, and administrative departments to support technology needs
Collaborate with Facilities on shared systems (e.g., access control, cameras, A/V)
Ensure effective communication and alignment across departments
Strategic Support
Translate strategic priorities into actionable plans and timelines
Provide input into technology planning, budgeting, and roadmap development
Step in to represent the IS department in meetings or initiatives as needed
Ideal Candidate Profile
Required
Bachelor's degree in Information Technology or related field
5-8+ years of progressive IT experience, including leadership or supervisory responsibilities
Strong operational experience across help desk, systems, and network environments
Demonstrated ability to manage teams, prioritize work, and drive execution
Preferred
Experience in an educational environment
Familiarity with platforms such as Google Workspace, Canvas, Blackbaud, Jamf, Active Directory, VMware, KnowBe4, IncidentIQ, and enterprise networking
Experience with IT service management practices (ITIL or similar)
Exposure to cybersecurity frameworks and tools
Experience with 1:1 iPad programs, iMacs, Macbooks
Application Process & Timeline
Application Timeline: Ongoing
Opportunity Statement: https://doc.storydoc.com/hEkmlH
Apply Now: https://app.loxo.co/job/MzE0MTctaTdtbGw5eG44NHFoa3d2Yg==?t=1777042862834
Materials Requested: Cover letter, resume or CV, and references
ISC Consultants:
Davina Spillmann at [email protected]
Tim Viands at [email protected]
Candidates are asked not to contact the school directly.
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