Information Technology Services Technician

Job Description

Qualifications:
High school diploma and related experience and/or training. Must possess strong knowledge of information technology hardware/software technologies and Microsoft networking functions and network topologies. Must possess a strong understanding of Windows, Apple and Google operating systems and applications.

Certifications Preferred in at least one or more of the following:

• A+
• Network+
• MTA: Windows Operating System Fundamentals
• Microsoft 365 Certified Fundamentals
• Microsoft Certified Educator
• Chrome OS Administrator Credential

Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communicates effectively among different levels of individuals ranging from technical support personnel to end users and serves as liaison between applicable parties.
• Maintains daily logs and documentation of services performed.
• Implements district procedures to perform applicable duties in an efficient, timely manner.
• Maintains knowledge of PC configurations and setups
• Maintains proficiency with current Microsoft applications.
• Maintains knowledge of the latest software and hardware technologies.
• Maintains knowledge of various operating systems.
• Understands the Great Oaks network topologies and backbones.
• Troubleshoots, diagnoses and resolves hardware problems.
• Troubleshoots, diagnoses and resolves audio/visual problems.
• Troubleshoots, diagnoses and resolves software problems.
• Troubleshoots, diagnoses, and resolves telecommunications problems.
• Troubleshoots, diagnoses and resolves basic network problems.
• Coordinates hardware and software repairs with support vendors.
• Installs and updates Microsoft and Apple products.
• Develops and maintains software images for student and instructor technologies.
• Uses various image retrieval and system creation utilities.
• Performs basic network System Administrator functions.
• Communicates and works with all components throughout the Great Oaks Information Technology Groups and vendors.
• Maintains up-to-date knowledge of technology utilized by the district.
• Must satisfy all job-related attendance requirements.
• A record free of criminal violations that would prohibit public school employment.

Availability of Position: Immediately

Salary Range: Minimum - $44,138
Placement on the salary schedule depends upon educational preparation and work experience in the field - 260-day contract.

Application Procedure: Apply online at www.greatoaks.com

Applications accepted through: May 5, 2026 or until position is filled.

Equal Opportunity: All Great Oaks Career Campuses' educational activities, employment practices, programs and services are offered without regard to race, color, national origin, gender, age, or disability.