Job Description
Job Description
Position: Technology Support Specialist
(Primarily works at Indiana Campus)
JOB DESCRIPTION
Scope
The Technology Support Specialist provides reliable, friendly technology support to students, faculty, and staff across Christian Academy School System, with primary responsibility for the Indiana campus. This role supports Windows, Mac, Chromebook, and iPad devices, classroom and lab technology, user access requests, and day-to-day security practices that keep our systems and data safe.
The Specialist works closely with the Service Manager, Technology Integrators, campus leadership, and end users to minimize disruption to instruction and operations, and promotes a positive image of Technology Services and Christian Academy School System.
Qualifications
The candidate shall possess characteristics that reflect:
The ideal candidate shall possess:
Two years of help desk, IT support, or relevant experience, or an equivalent combination of education and experience.
Working knowledge of Windows 11 and Google Workspace, plus Apple device management (Jamf or similar MDM) or willingness to learn it.
Familiarity with endpoint management and imaging tools (such as remote monitoring and management software and SmartDeploy), Active Directory, and Group Policy.
Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi, switching) sufficient to isolate network versus device problems.
Understanding of security basics: multi-factor authentication, password managers, patching, and recognizing phishing and compromised accounts.
Strong customer service orientation, preferably with experience supporting educators and students.
Clear written and verbal communication, and good documentation habits.
Ability to find an answer when it is not immediately obvious.
Preferred: CompTIA A+, Network+, or Security+; Google Workspace Administrator; Apple Certified Support Professional; or Microsoft certification. If not already held, willingness to earn one within six months.
Accountabilities / Responsibilities
Service Desk and Device Support
Respond to requests by phone, email, ticket, and in person.
Diagnose and resolve issues on Windows, Mac, Chromebook, and iPad devices.
Perform basic hardware repair and replacement (screens, batteries, keyboards) on student and staff devices.
Manage expectations from first contact to resolution.
Escalate to technicians or vendors as needed.
Endpoint Management
Image, enroll, and deploy devices (SmartDeploy, Jamf, Google Admin).
Apply and verify patches and updates.
Maintain device inventory at 99%+ accuracy.
Keep spare devices ready for immediate deployment.
Accounts and Access
Submit and track account and access requests, and help users with sign-in, MFA, password manager, and access-badge issues in coordination with the Security Specialist.
Classroom, Lab, and Event Technology
Support projectors, displays, document cameras, printers, and specialty labs (for example PLTW and esports).
Support events as needed.
Network and Security Awareness
Perform first-level network troubleshooting.
Support web filtering requests.
Report suspected phishing or compromised accounts promptly and assist with incident response.
Documentation
Document installations, repairs, procedures, and recurring issues.
Contribute to the knowledge base.
Specific Abilities
Work primarily at the Indiana campus with scheduled coverage at other campuses.
Work independently as an on-site technology contact, with remote guidance and backup from the Technology Services team.
Lift and move technology equipment weighing up to 50 lbs, and safely use a ladder to install or service ceiling-mounted equipment such as projectors.
Maintain confidentiality in all aspects of the position, especially the privacy of student and employee data.
Work flexible hours, including summers and occasional evenings/weekends.
Travel to the Kentucky campuses as scheduled and as needed.
Outcomes
Timely resolution of user requests and service outages.
Reliable equipment aligned with instructional and operations goals.
Accurate inventory (99%+ accuracy) for informed decision-making.
Continuous improvement/enhancement of services provided.
Readily available spare devices to minimize downtime.
Consistent, timely support at the Indiana campus.
Devices that are current, patched, and correctly enrolled.
Reporting Relationship
Reports to the Service Manager.
Position: Technology Support Specialist
(Primarily works at Indiana Campus)
JOB DESCRIPTION
Scope
The Technology Support Specialist provides reliable, friendly technology support to students, faculty, and staff across Christian Academy School System, with primary responsibility for the Indiana campus. This role supports Windows, Mac, Chromebook, and iPad devices, classroom and lab technology, user access requests, and day-to-day security practices that keep our systems and data safe.
The Specialist works closely with the Service Manager, Technology Integrators, campus leadership, and end users to minimize disruption to instruction and operations, and promotes a positive image of Technology Services and Christian Academy School System.
Qualifications
The candidate shall possess characteristics that reflect:
- A strong and clear Christian testimony with a mature and godly spirit.
- A daily example of the highest Christian virtue both in and out of school.
- A commitment to faithful attendance and support of a church whose beliefs are in agreement with the Christian Academy School System Statement of Faith.
- Agreement and belief that the Bible is the final authority concerning truth, morality, and the proper conduct of mankind.
The ideal candidate shall possess:
Two years of help desk, IT support, or relevant experience, or an equivalent combination of education and experience.
Working knowledge of Windows 11 and Google Workspace, plus Apple device management (Jamf or similar MDM) or willingness to learn it.
Familiarity with endpoint management and imaging tools (such as remote monitoring and management software and SmartDeploy), Active Directory, and Group Policy.
Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi, switching) sufficient to isolate network versus device problems.
Understanding of security basics: multi-factor authentication, password managers, patching, and recognizing phishing and compromised accounts.
Strong customer service orientation, preferably with experience supporting educators and students.
Clear written and verbal communication, and good documentation habits.
Ability to find an answer when it is not immediately obvious.
Preferred: CompTIA A+, Network+, or Security+; Google Workspace Administrator; Apple Certified Support Professional; or Microsoft certification. If not already held, willingness to earn one within six months.
Accountabilities / Responsibilities
Service Desk and Device Support
Respond to requests by phone, email, ticket, and in person.
Diagnose and resolve issues on Windows, Mac, Chromebook, and iPad devices.
Perform basic hardware repair and replacement (screens, batteries, keyboards) on student and staff devices.
Manage expectations from first contact to resolution.
Escalate to technicians or vendors as needed.
Endpoint Management
Image, enroll, and deploy devices (SmartDeploy, Jamf, Google Admin).
Apply and verify patches and updates.
Maintain device inventory at 99%+ accuracy.
Keep spare devices ready for immediate deployment.
Accounts and Access
Submit and track account and access requests, and help users with sign-in, MFA, password manager, and access-badge issues in coordination with the Security Specialist.
Classroom, Lab, and Event Technology
Support projectors, displays, document cameras, printers, and specialty labs (for example PLTW and esports).
Support events as needed.
Network and Security Awareness
Perform first-level network troubleshooting.
Support web filtering requests.
Report suspected phishing or compromised accounts promptly and assist with incident response.
Documentation
Document installations, repairs, procedures, and recurring issues.
Contribute to the knowledge base.
Specific Abilities
Work primarily at the Indiana campus with scheduled coverage at other campuses.
Work independently as an on-site technology contact, with remote guidance and backup from the Technology Services team.
Lift and move technology equipment weighing up to 50 lbs, and safely use a ladder to install or service ceiling-mounted equipment such as projectors.
Maintain confidentiality in all aspects of the position, especially the privacy of student and employee data.
Work flexible hours, including summers and occasional evenings/weekends.
Travel to the Kentucky campuses as scheduled and as needed.
Outcomes
Timely resolution of user requests and service outages.
Reliable equipment aligned with instructional and operations goals.
Accurate inventory (99%+ accuracy) for informed decision-making.
Continuous improvement/enhancement of services provided.
Readily available spare devices to minimize downtime.
Consistent, timely support at the Indiana campus.
Devices that are current, patched, and correctly enrolled.
Reporting Relationship
Reports to the Service Manager.
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