TrulyHired
Kennesaw, GA
Job Description POSITION TITLE: Customer Care Center (CCC) Analyst JOB CODE: 446L DIVISION: Technology Services SALARY SCHEDULE: Technology Services DEPARTMENT: Technology Services WORK DAYS: 235 REPORTS TO: Team Lead, Customer Care Center PAY GRADE: Rank L (NT12) FLSA: Exempt PAY FREQUENCY: Monthly PRIMARY FUNCTION: Responsible for the successful completion of tasks and deliverables established within the Enterprise Services Organization; demonstrates and delivers strong customer service to District end users; provides support and consultative services to end users via telephone, email, or support site; creates help desk service requests from telephone calls, email, and support site; efficiently and accurately route services requests in accordance with prescribed SLA's; provides first-tier hardware and software support to CCSD end users via remote management; performs system administration tasks; and provides support and consultative...

